Feb 2022 – Mar 2023 · 1 yr 1 mo · Bengaluru

• Managed enterprise client relationships within the BFSI sector, driving account growth, strategic expansion, and long-term partnership development. Focused on consultative engagement with senior stakeholders to position AI-driven customer experience solutions aligned with clients’ business objectives. Played a key role in strengthening go-to-market initiatives, improving client lifecycle management, and enabling sustainable revenue growth through value-based solution positioning and strong account governance.
• 𝙎𝙞𝙜𝙣𝙞𝙛𝙞𝙘𝙖𝙣𝙩 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨:
• Built and converted a strong enterprise pipeline by engaging senior decision-makers and positioning AI-driven customer experience solutions.
• Secured and onboarded new enterprise clients while expanding strategic relationships within the BFSI ecosystem.
• Strengthened portfolio performance through structured upsell and cross-sell strategies, deepening account engagement and value realization.
• Managed the complete client lifecycle from onboarding to renewal, ensuring strong retention, account stability, and long-term partnership growth.
• Partnered with senior stakeholders to articulate value propositions and support go-to-market initiatives for new solutions.
• Established CRM-driven sales and account mining processes to improve pipeline visibility and opportunity management.
• Collaborated with Marketing, Partnerships, and Product teams to develop enterprise-ready campaigns, alliances, and engagement strategies.

Oct 2021 – Feb 2022 · 4 mos · Kolkata

• Drove consultative sales engagement for professional education and upskilling programs, helping working professionals and organizations identify learning pathways aligned with career advancement and digital skill development. Focused on strengthening pipeline quality, improving conversion effectiveness, and delivering a high-quality customer experience through structured qualification, CRM discipline, and value-based advisory conversations.
• 𝙎𝙞𝙜𝙣𝙞𝙛𝙞𝙘𝙖𝙣𝙩 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨:
• Consistently exceeded sales expectations through consultative engagement and outcome-focused solution positioning.
• Strengthened pipeline quality by implementing structured qualification and opportunity assessment frameworks.
• Improved conversion effectiveness through disciplined CRM usage, targeted follow-ups, and relationship-driven sales engagement.
• Secured high-value enrollments by aligning learning solutions with professionals’ career growth objectives.
• Built strong customer trust through advisory conversations focused on long-term skill development and career outcomes.

Jul 2020 – Sep 2021 · 1 yr 2 mos · Kolkata

• Managed a portfolio of learner accounts within the edtech ecosystem, focusing on customer lifecycle engagement, retention, and account expansion. Worked closely with cross-functional teams to enhance the learning experience, strengthen customer relationships, and identify opportunities for renewals and service upgrades. Played a key role in driving long-term engagement by aligning educational solutions with students’ learning goals.
• 𝙎𝙞𝙜𝙣𝙞𝙛𝙞𝙘𝙖𝙣𝙩 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨:
• Managed an active portfolio of customer accounts while strengthening engagement and retention across learning programs.
• Identified opportunities for account expansion through proactive engagement and personalized learning recommendations.
• Supported renewals and service upgrades by reinforcing value delivered through the learning platform.
• Partnered with internal teams to improve customer experience and ensure seamless service delivery.
• Strengthened long-term customer relationships through consistent follow-ups and solution-oriented communication.
• Contributed to portfolio growth by driving lifecycle engagement and improving customer satisfaction.

Jun 2019 – Jul 2020 · 1 yr 1 mo · Kolkata, West Bengal, India

• Supported business growth by promoting digital learning solutions and building relationships with students, parents, and educational institutions. Focused on consultative engagement to understand learning needs, recommend suitable programs, and strengthen adoption of edtech platforms.
• 𝙎𝙞𝙜𝙣𝙞𝙛𝙞𝙘𝙖𝙣𝙩 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨:
• Promoted digital education solutions through consultative sales and personalized engagement.
• Built strong relationships with customers to improve trust, satisfaction, and long-term adoption.
• Guided prospective users on suitable learning programs aligned with academic goals.
• Strengthened customer engagement through proactive follow-ups and service support.

Jun 2018 – Aug 2018 · 2 mos · Bengaluru

• Worked with the Marketing and Customer Service teams to analyze customer demand patterns and behavioral trends. Conducted market observation and compiled structured daily reports to support insights on customer preferences and service improvements.