Jan 2024 – Jan 2025 · 1 yr · Bangalore Urban, Karnataka, India · On-site

• 🔹 Dynamic healthcare leader managing operations for Apollo Sugar Clinic, a renowned healthcare institution specializing in diabetes care.
• 🔹 Skilled in overseeing a team of 40+ staff members to deliver exceptional patient care and operational excellence.
• 🔹 Proven track record in optimizing clinic performance, fostering team collaboration, and driving patient satisfaction.
• 🔹 Proficient in regulatory compliance, financial management, and strategic planning to ensure sustainable growth and organizational success.
• 🔹 Committed to continuous improvement and innovation in healthcare delivery, with a passion for enhancing patient outcomes and community well-being.
• Key Responsibilities:
• ✅ Operations Management: Oversee day-to-day clinic operations, ensuring seamless workflow and adherence to quality standards.
• ✅ Staff Leadership: Lead, mentor, and motivate a diverse team of 40+ healthcare professionals, fostering a culture of excellence and collaboration.
• ✅ Patient-Centric Care: Ensure the delivery of compassionate, patient-centered care, addressing individual needs and promoting positive health outcomes.
• ✅ Financial Oversight: Manage budgeting, resource allocation, and financial performance, driving cost-efficiency and revenue growth.
• ✅ Regulatory Compliance: Ensure compliance with healthcare regulations, accreditation standards, and best practices, prioritizing patient safety and quality care.
• ✅ Strategic Planning: Develop and implement strategic initiatives to expand clinic reach, enhance service offerings, and meet community healthcare needs.
• ✅ Performance Analysis: Analyze key performance indicators, track metrics, and generate actionable insights to optimize clinic performance and service delivery.
• ✅ Team Development: Foster professional growth and development among staff members, promoting a culture of learning, innovation, and continuous improvement.
• Let's connect to explore collaboration and advancement in healthcare management and patient care excellence.

Apr 2023 – Jan 2024 · 9 mos · Dubai, United Arab Emirates · On-site

• Develop and implement marketing strategies for the two branches of Dr. Paul's Dental Clinic.
• Identify and target corporate clients to establish business partnerships and secure contracts for dental services.
• Conduct meetings with corporate clients to present business proposals, negotiate terms, and close deals.
• Build and maintain relationships with insurance providers to establish tie-ups and negotiate favorable insurance coverage for patients.
• Collaborate with the insurance team to ensure smooth processing of insurance claims and maximize patient satisfaction.
• Plan and execute neighborhood campaigns in schools, clubs, corporate, and hotels to promote the dental services offered by Dr. Paul's Dental Clinic.
• Monitor and analyze the effectiveness of marketing campaigns and make recommendations for improvement.
• Provide regular reports and updates to the clinic management regarding marketing activities, client meetings, and campaign results.

May 2022 – Dec 2022 · 7 mos · Bangalore Urban, Karnataka, India · On-site

• To formulate brand plan and propose various Marketing strategies in accordance to corporate policy for hospital brand.
• Heading COVID Vaccination Team for hospital & public vaccinations.
• Planning, Scheduling & Execution of Covid’19 Vaccination drives in corporate and Neighborhood.
• To take care of all the publishing material of the hospital namely: information booklet, leaflets, handbills, brochure, and other related materials. These shall include the content, design, creativity and proof – reading etc.
• Taking care of Social Media Marketing Platforms for the Hospital Brand Visibility.
• Insurance and TPA meetings for empanelment and tie-up.
• Handling Digital Marketing Initial stages.
• To plan & Executive various activities as per the phase wise Marketing Strategic plans.
• Monthly & weekly detailed report of the activity should be submitted to the management.

Jan 2021 – May 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India · On-site

• Heading COVID’19 Vaccination Team for hospital & public vaccinations.
• Planning, Scheduling & Execution of Covid’19 Vaccination drives in corporate and Neighborhood.
• Formulated and launched marketing and promotional campaigns to maximize profits through BTL, Communities Campaigns.
• Responsible for Doctor promotional Activities like FB Live, Radio Talks, and PR Contents etc.
• Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs.
• Organizing camps, promotional events and exhibitions in various corporate, apartments and associations.
• Work Closely with TPA, Insurance Bookers to arrange value added speaker programs Doctors Awareness Talks, Webinars, and Patient Interaction Programs Etc.
• Targeted customers for campaigns and identified appropriate marketing channels.
• Maintaining a record of BTL budgets and expenses, and ensuring cost-effective execution of campaigns.
• Tracking and analyzing the effectiveness of BTL campaigns using metrics such as footfalls, conversions, and ROI.

May 2019 – Jan 2021 · 1 yr 8 mos · Bangalore · On-site

• Responsible for neighbourhood BTL Activations, Tie-up’s and Corporate Relationships.
• Organizing camps, promotional events and exhibitions in various corporate, apartments and associations.
• Work Closely with TPA, Insurance Brookers to arrange value added speaker programmes Doctors Awareness Talks, Webinars, and Patient Interaction Programmes Etc.
• To plan various activities as per the phase wise Marketing Strategic plans.
• Responsible for footfall enhancement through activations.
• Corporate Visits and tie ups, conducting camps and health talks.
• Responsible for revenue and growth of the assigned centre
• Monthly detailed report of the activity should be submitted to the management.
• Support in all marketing purposes to the Head Marketing.
• Responsible for footfall enhancement through activations.

Feb 2016 – Jun 2019 · 3 yrs 4 mos · Bengaluru Area, India · On-site

• Handling Corporate Tie Ups and Brand Promotions.
• Responsible for the corporate sales, alliances & business development operations with focus on with focus on achieving predefined sales target and growth.
• Responsible for footfall enhancement through activations.
• Competition analysis to understand the new trends in the market.
• BTL budgeting & preparation of BTL Sales Activity Calendar.
• Coordination with Head Office for BTL Activity implementation.
• Branding & Visual Merchandising.
• Coordination with agencies for designing promotional collaterals.
• Planning for Clinic-specific collaterals like POSM, signage, leaflets, etc.
• To ensure greater brand visibility and create higher brand recall.
• Cross promotion and tie ups with other brands for activations.
• Creation of partnership proposals for activations.
• Adept at handling day to day activities in co-ordination with internal / external departments for ensuring smooth business operations.
• Making Marketing Reports, Tracking Revenue & Data Base.
• Cold Calling the Customers & Achieving Monthly Targets.
• To be well groomed, punctual & adhere to company policies & practices.

Feb 2016 – Dec 2017 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Meet doctors and generate revenue.
• Conduct BTL camps.
• Visiting Hospitals and clinics and creating awareness about the facilities.
• Conducting Awareness talks and activities.
• Increasing the patient inflow.
• In clinic health checkup Floor coordination.
• Making Marketing Reports, Tracking Revenue & Data Base.
• Cold Calling the Customers.
• Achieving Monthly Targets.
• To be well groomed, punctual & adhere to company policies & practices.

Aug 2014 – Jan 2016 · 1 yr 5 mos · Chengannur, Kerala, India · On-site

• Responsible for the company’s entire recruitment process, and for interacting with all levels of managers concerning HR projects, policies and operational decisions.
• Overseeing the full recruitment cycle.
• Providing specialist information and guidance to employees and managers.
• Promoting equality and diversity in the recruitment process.
• Managing the annual salary review process for the company.
• Ensuring that all company policies and procedures are up to date in line with current employment law.
• Ensuring that the correct recruitment and selection procedures are adhered to.
• Managing pay-roll operations.
• Advising on staff promotions.
• Processing Staffs ESI and Labour paperwork.
• Processing employees punching report on ESSL, Time Tracker Biometric Software.
• Assisting with day-to-day HR related questions.
• Conducting interviews and reference checks on job applicants.
• Investigating disciplinary and grievance matters.
• Developing HR policies.
• Manage maternity leave requests and administration.
• Planning, and delivering, training, including inductions for new staff.