Mar 2024 – Mar 2026 · 2 yrs · Delhi, India · On-site

• Managed end-to-end sales operations for UPSC/Competitive Exams segment, focusing on driving subscription growth and customer retention.
• Handled lead generation, qualification, and conversion across multiple channels, including inbound inquiries, referrals, and campaigns.
• Conducted weekly and monthly performance reviews, providing coaching, training, and feedback to improve team productivity and conversion rates.
• Developed consultative sales strategies, tailoring subscription offerings to individual learner needs and maximizing upsell/cross-sell opportunities.
• Maintained and updated CRM systems (Nimbus) to track leads, monitor sales pipelines, and report performance metrics.
• Collaborated with marketing and product teams to provide market feedback, optimize campaigns, and improve learner engagement.
• Ensured high customer satisfaction and retention by addressing queries, resolving issues, and following up post-subscription.
• Mentored and trained the sales team, improving conversion rates and increasing monthly revenue contribution.
• Played a key role in launching new sales initiatives for premium subscription offerings, resulting in increased revenue and learner engagement.
• Recognized by leadership for outstanding sales performance, team management, and strategic contributions to business growth.

Dec 2021 – Mar 2024 · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

• Led the end-to-end sales operations, driving subscription-based revenue growth through consultative and data-driven selling.
• Managed a team of sales executives, ensuring achievement of monthly and quarterly revenue targets with strong focus on conversion and retention.
• Drove B2C consultative sales by understanding learner goals, creating tailored study plans, and offering the right product mix to maximize learning outcomes and subscription renewals.
• Consistently achieved 120–130% of monthly revenue targets, contributing to one of the top-performing regional teams in the country.
• Implemented lead qualification and CRM best practices ( Leadsquared), optimizing follow-ups and improving conversion efficiency.
• Collaborated with marketing and product teams to improve campaign performance and student engagement, boosting average ticket size and reducing drop-offs.
• Key Achievements:
• Mentored and trained a team of 30 executives, improving team productivity and closure efficiency by 25%.
• Recognized among top 10 regional managers for consistent performance and customer satisfaction.

Jul 2020 – Jan 2021 · 6 mos · Delhi, India

• Handled UPSC Division for Banglore Location
• Managing a Team of 30 BDA
• Meeting Targets for each Cycle.
• Helping Team Members Improve their skills

Sep 2019 – Jul 2020 · 10 mos · Delhi, India

• Worked in the UPSC Department
• Received the award for Best BDA Twice.
• Among Top 5 BDA all Across Byjus For Maximum Sales During a Campaign.
• Qualified for Australia Trip For Being the Best BDA in Delhi N.C.R

Jan 2021 – Nov 2021 · 10 mos · Delhi, India · On-site

• Key Responsibilities:
• Managed end-to-end sales, distributor relations, and partner operations for the Noida region.
• Led and supervised a team of 80 sales and operations executives to achieve daily, weekly, and monthly business targets.
• Handled a network of 10+ key distributors and channel partners, ensuring efficient supply flow and strong market coverage.
• Oversaw onboarding and account management of local vendors and retail partners for seamless integration into the Grofers platform.
• Worked closely with category, supply chain, and procurement teams to optimize product assortment, pricing, and delivery SLAs.
• Monitored daily GMV, order volume, and operational KPIs to identify gaps and drive performance improvements.
• Built and maintained long-term relationships with distributors and vendors to ensure partner satisfaction and retention.
• Supported the company’s transition to an ultra-fast (10–15 minute) delivery model, improving last-mile operations and turnaround time.
• Key Achievements:
• Managed and grew partnerships with 10 major distributors, improving regional supply efficiency by 20%.
• Enhanced order accuracy and fulfillment rate through real-time tracking and better process coordination.
• Successfully led an 80-member team, consistently achieving GMV and order growth targets.
• Recognized by regional leadership for high vendor satisfaction and consistent sales performance.

Mar 2018 – Aug 2019 · 1 yr 5 mos · Pune, Maharashtra, India · On-site

• Key Responsibilities:
• Led a 26-member field sales team managing the General Trade (GT) segment across Pune and Hinjewadi regions.
• Designed and implemented route plans for DSAs (Direct Sales Agents) to ensure optimal market coverage and daily productivity.
• Conducted monthly performance review meetings to track progress, analyze revenue trends, and identify growth opportunities.
• Initiated and launched Institutional Sales operations in major corporate campuses such as Wipro, Infosys, and Tech Mahindra, expanding brand visibility and sales volume.
• Allocated a dedicated distributor for the institutional business vertical, ensuring focused supply management and service efficiency.
• Managed the Reliance Mart pilot store project, overseeing end-to-end operations, product placement, and in-store branding.
• Took complete ownership of monthly revenue of ₹90 lakhs, ensuring consistent achievement of targets through channel optimization and team performance.
• Key Achievements:
• Successfully launched the Institutional Sales vertical, generating incremental revenue and opening a new channel for Mapro.
• Improved distribution efficiency and sales productivity through effective route optimization and DSA planning.
• Strengthened distributor relationships and built long-term partnerships in both GT and institutional channels.
• Recognized for outstanding leadership, target achievement, and expansion of Mapro’s presence in key Pune markets.