Adarsh N.

Operations Associate

Bengaluru, Karnataka, India11 yrs 1 mo experience

Key Highlights

Expert in fraud investigations and data analysis.
Proven track record in customer service excellence.
Skilled in optimizing grievance processes.

Stackforce AI infers this person is a Fraud Analyst with expertise in financial services and customer relationship management.

Contact

Skills

Core Skills

Customer ServiceProblem SolvingFraud InvestigationsData AnalysisEscalations Management

Other Skills

Customer Relationship Management (CRM)Resolving IssuesCustomer SatisfactionAttention to DetailWritten CommunicationTeam ManagementRCACustomer AnalysisMicrosoft SQL ServerDaVinci ResolveOracle SQL DeveloperMicrosoft PowerPointBusiness AnalysisMicrosoft ExcelLeadership

About

Experienced Senior Fraud Analyst with a demonstrated history of working in the financial services industry. Skilled in Fraud Investigations, Microsoft PowerPoint, RCA, Customer Service, and Customer Analysis.

Experience

11 yrs 1 mo

Total Experience

1 yr 10 mos

Average Tenure

Current Experience

Ministry of labour & employment, government of india

Audit - Public Grievance Cell

Mar 2024 – Oct 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

MOLE faces a significant challenge as one of the top 20 Ministries in India in terms of public grievances received. To address this, the MOLE has prioritised grievance redressal by establishing a specialised Nodal Public Grievance Cell. This cell plays a crucial role in managing the high volume of complaints, ensuring they reach the right channels, and facilitating effective resolution.

Customer Relationship Management (CRM)Problem SolvingResolving IssuesCustomer SatisfactionAttention to DetailWritten Communication+2

Meesho

RCA - CAPA analyst

May 2022 – Jun 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

Career break

Health and well-being

Dec 2020 – Apr 2022 · 1 yr 4 mos · Bengaluru, Karnataka

I wish I could explain all the pain and helplessness that comes with any medical condition but, 🌸
It’s not a pleasant experience. Hence Always consider
Health is wealth and one has to keep health; Physical and Mental health as first priority 🌸
Fit and Fine and ready to conquer again. Roar!!

Home credit india

Senior Compliance and Fraud Analyst

Nov 2016 – Dec 2020 · 4 yrs 1 mo · Bengaluru, Karnataka, India

Monitoring and preventing fraud,
Analysing customer database,
Payment trends,
KYC authentication,
Portfolio checks,
Regulating procedures for fair business and uplifting companies finance system by blocking potential loss through fraudulent activity and transactions.

Fraud InvestigationsData AnalysisRCACustomer AnalysisMicrosoft SQL Server

Myntra jabong

Escalation Specialist

Dec 2013 – Jul 2016 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Handling customer escalation end to end for positive customer satisfaction,
Coordinating between other LOBs such as,
Warehouse and inventory,
Logistics,
Marketing,
Finance,
Payment and Payment gateways,
Brands for quicker and in-depth resolutions.

Customer ServiceEscalations ManagementTeam Management

Janaagraha centre for citizenship and democracy

Data Research Analyst

May 2013 – Oct 2013 · 5 mos · Bengaluru, Karnataka, India

Working through the data obtained by data surveys by field surveys, filtering required matches for Analysis and upbringing and highlighting steps and ideas for project development.

Data AnalysisDaVinci Resolve