Akram Khan

Operations Associate

Bengaluru, Karnataka, India21 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Led HR transformations impacting over 300,000 employees.
Implemented key HR tech platforms like Workday and ServiceNow.
Expert in scaling HR Shared Services and digital HR strategies.

Stackforce AI infers this person is a strategic HR and operations leader specializing in HR tech transformation and shared services.

Contact

akramghori@gmail.com LinkedIn

Skills

Core Skills

Hr OperationsProcess ImprovementHr TechCompliance ManagementHr Shared ServicesDigital Hr Strategy

Other Skills

Global HR OpPower BIVBAServiceNowSAP SuccessfactorsOnboardingAILeave of Absence ManagementPayroll ProcessingLetters of CreditBusiness LettersRecords ManagementBusiness Process Re-engineeringProgram ManagementLean Six Sigma

About

I’m a strategic HR and operations leader with over 20 years of global experience across India, GBS hubs, and enterprise HR service ecosystems. My passion lies in transforming people operations through cutting-edge HR tech, data-driven insights, and seamless governance. At PepsiCo, Accenture, and Alorica, I’ve led HR transformations impacting 300,000+ employees, implementing platforms like Workday, ServiceNow, SuccessFactors, and automating processes with VBA and Power BI to reduce manual work equivalent to 20 FTEs. I specialize in: • Setting up and scaling HR Shared Services (140+ teams) • Leading global onboarding, offboarding & exit governance • Integrating ERP systems with compliance protocols (GDPR, CCPA) • Delivering tech-driven employee experience strategies • Shaping global HR policies & partnering with the C-suite I’m now seeking leadership opportunities in: HR Shared Services | HR Tech Transformation | Global Operations | Digital HR Strategy 📍 Open to roles in Bangalore, Chennai, Hyderabad & Pune | Willing to Relocate

Experience

21 yrs 7 mos

Total Experience

5 yrs 4 mos

Average Tenure

Current Experience

Alorica

Alorica | Global Employee Service Delivery Lead

Apr 2023 – Jan 2025 · 1 yr 9 mos · Bangalore Urban, Karnataka, India · Hybrid

Led onboarding/offboarding operations across regions; accelerated onboarding by 30% via automation.
Introduced Power BI-based payroll consolidation framework with real-time financial reporting accuracy.
Implemented VBA automation to digitize appointment letters, eliminating a 2-year backlog.

Global HR OpProcess ImprovementHR Operations

Pepsico

PepsiCo GBS | Deputy Director – HR Technology & HR Ops

Nov 2020 – Mar 2023 · 2 yrs 4 mos · Hyderabad, Telangana, India · Hybrid

Oversaw HR tech strategy for 300,000+ workforce; implemented SuccessFactors and ServiceNow across functions.
Directed a confidential data governance team handling CXO-level access and GDPR compliance.
Led a $250K+ tech budget portfolio; aligned systems with global HR, payroll, and compliance mandates.

ServiceNowSAP SuccessfactorsHR TechCompliance Management

Accenture

Accenture | HR Service Delivery Manager

Nov 2005 – Nov 2020 · 15 yrs · Bengaluru, Karnataka, India · Hybrid

Built and scaled a 140-member HR Shared Services unit across India, covering onboarding, payroll, and employee records.
Delivered automation savings equivalent to 20 FTEs using AI, VBA, and workflow redesign.
Advised senior leadership on digital HR strategy and talent analytics dashboards.

HR OperationsOnboardingHR Shared ServicesDigital HR Strategy

Firstsource

Senior Customer Support Associate & Customer Support Associate

Jan 2003 – Jul 2005 · 2 yrs 6 mos · Bengaluru Area, India · On-site

As a Senior Customer Support Associate at ICICIOneSource, I excelled in delivering top-tier service to subscribers of a prominent American telecom leader. Proficient in addressing diverse customer needs, from billing to troubleshooting, I ensured an exceptional customer experience. Successfully upselling telecom products in the competitive US market, I contributed to company growth by aligning solutions with customer needs. A customer-centric approach and industry expertise fueled my contributions to meeting objectives and enhancing customer satisfaction.