Akshay Anvekar

Program Manager

Bengaluru, Karnataka, India10 yrs 4 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Over 11 years in customer experience and project management.
Led high-impact teams in hyper-growth environments.
Expertise in optimizing processes and enhancing customer satisfaction.

Stackforce AI infers this person is a Customer Experience and Project Management expert in the E-commerce and Media industries.

Contact

Skills

Core Skills

Program ManagementProject ManagementCustomer Experience

Other Skills

People ManagementVendor ManagementOperational ExcellenceCustomer SatisfactionBusiness TransformationMarket ResearchBenchmarkingMachine LearningArtificial Intelligence (AI)ScrumStakeholder ManagementBusiness Case PreparationMentoringCommunicationProcurement

About

With over 11 years of experience in customer experience, operations, and project management, I’ve led high-impact teams and driven results in hyper-growth environments. At Meesho, I focused on optimizing processes, enhancing customer satisfaction, and delivering strategic solutions at scale. Now, as a Project Manager at Pocket FM, I’m excited to bring my expertise to the world of storytelling, managing end-to-end projects to deliver innovative and engaging content. Passionate about leadership, process innovation, and creating value.

Experience

10 yrs 4 mos

Total Experience

2 yrs 5 mos

Average Tenure

6 mos

Current Experience

Amazon

Manager Program Management (Capability Team)

Nov 2025 – Present · 6 mos · Bengaluru, Karnataka, India · On-site

People ManagementProgram Management

Pocket fm

Project Manager

Nov 2024 – Nov 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

At Pocket FM, I played a pivotal role in managing the entire lifecycle of comics supply projects. My responsibilities included planning, execution, and ensuring the timely delivery of high-quality content. By fostering cross-functional collaboration, I streamlined workflows to meet audience demand and align with business objectives. This experience honed my project management and leadership skills in a dynamic startup environment.

Program ManagementVendor ManagementProject Management

Meesho

2 roles

Senior Manager - User & Seller Experience

Promoted

Apr 2021 – Nov 2024 · 3 yrs 7 mos

Led the design and execution of customer support strategies, driving improvement in SLAs and significantly enhancing customer satisfaction. Managed the end-to-end customer and seller support funnel, optimizing interaction channels for seamless experiences. Spearheaded high-impact programs in collaboration with Tech, Product, and Business teams to reduce costs per contact and enhance service quality. Successfully implemented AI-driven support channels, streamlined CRM tools, and led cross-functional initiatives to improve operational efficiency.

Operational ExcellenceProgram ManagementCustomer Experience

Program Manager

Nov 2018 – Mar 2021 · 2 yrs 4 mos

Drove customer experience improvements by managing key User Experience programs that led to a 20% increase in satisfaction. Redesigned customer interaction processes, reducing refund TAT by over 60%. Spearheaded the implementation of innovative support features like "Call me back," reducing wait times by 40%. Enhanced security by implementing RBAC policies and automated fraud prevention, ensuring data protection and operational excellence.

Operational ExcellenceCustomer SatisfactionCustomer Experience

Glowroad.com

Team Manager - CRM

Feb 2018 – Oct 2018 · 8 mos · Bangalore Urban, Karnataka, India

Established and scaled the support operations from the ground up, building a team of 20 to deliver high-quality service. Implemented performance measurement strategies that identified key improvement areas and optimized support channels for enhanced service delivery. Led initiatives to streamline workflows and improve customer experience, ensuring efficient and effective support operations.

Voonik - every woman's personal stylist

Escalation Specialist

Nov 2015 – Feb 2018 · 2 yrs 3 mos · Bangalore Urban, Karnataka, India

Managed and resolved over 30 daily escalated customer complaints with a 95%+ Customer Satisfaction Score. Played a critical role in restoring client confidence in the brand by providing professional and efficient resolutions to complex issues. Recognized for exceptional performance with multiple awards for Best Individual Contributor.