Alisha Mahajan — Business Development Executive
1 Led requirement gathering workshops with stakeholders and converted business needs into functional documentation. 2 Prepared BRD, FRD, user stories, acceptance criteria, and business workflow diagrams. 3 Acted as primary bridge between product, development, and business teams ensuring clarity of requirements. 4 Managed UAT cycles including scenario creation, execution coordination, and stakeholder sign-offs. 5 Supported production issue resolution by conducting root cause analysis and coordinating with technical teams. 6 Contributed to process improvement initiatives enhancing product usability and operational efficiency. As a QA Engineer with experience in both customer support and freelancing teaching, I bring a unique skill set to the professional world. My background in customer support has given me the ability to understand user needs and pain points, while my experience as a freelancing teacher has allowed me to communicate complex technical concepts to a diverse range of learners. In my current role at Rapipay, I'm responsible for ensuring the quality of our products by performing rigorous testing and identifying any potential issues before they reach the end-users. I have experience working with various tools and technologies including Jira, Confluence. My passion for technology and problem-solving has driven me to excel in my field, and I'm always eager to learn and grow in my career. I thrive in fast-paced environments where I can collaborate with cross-functional teams to deliver high-quality products that exceed customer expectations. If you're looking for a QA Engineer who is committed to delivering exceptional results and continuously improving processes
Stackforce AI infers this person is a Fintech professional with expertise in quality assurance and business analysis.
Location: Delhi, India
Experience: 10 yrs 7 mos
Skills
- Quality Assurance
- Software Testing
- Business Analysis
- Requirements Gathering
- Training
- Customer Service
Career Highlights
- Led requirement gathering workshops to enhance product clarity.
- Managed UAT cycles ensuring stakeholder satisfaction.
- Expert in quality assurance and software testing methodologies.
Work Experience
Rapipay Fintech Private Limited
Business Analyst (1 yr 4 mos)
Quality Assurance Engineer (2 yrs 7 mos)
Rapipay Fintech Pvt. Ltd.
Project Business Analyst (1 yr 4 mos)
Quality Assurance Engineer (2 yrs 7 mos)
Edurific
Professional Freelancer (1 yr)
Zomato
Process Trainer (1 yr 11 mos)
Customer Specialist (1 yr 11 mos)
Vodafone
Senior Customer Service Associate (2 yrs 2 mos)
Customer Service Executive (2 yrs 2 mos)
Qual-Touch BPO Solutions Pvt. Ltd.
Customer Service Representative (1 yr 7 mos)
Education
Bachelor of Technology - BTech at Maharshi Dayanand University Rohtak
High School Diploma at CBSE
Bachelor of Technology at MD University
