Aug 2022 – Aug 2023 · 1 yr

• Architected Multi-Site HR Operations:
• Partnered with 8 district leaders to design workforce planning strategy supporting 15 locations, implementing lean staffing model that reduced labor costs by 12% while maintaining 98% customer satisfaction scores
• I owned regional digital enablement and HR program delivery across 180+ retail and distribution locations.
• → Led the regional Workday HRIS rollout program — overseeing system integration sequencing, UX/UI optimization, and data integrity assurance for 30K+ associates
• → Designed a structured HR communications program that translated complex policies (Compensation, Benefits, Performance) into clear digital content, measurably improving employee sentiment and compliance across all regions

Jul 2019 – Jul 2022 · 3 yrs

• I architected national HR infrastructure and AI-enabled workforce planning programs across high-volume and technical growth portfolios at one of the world's most operationally complex organizations.
• → Orchestrated HRIS and ATS platform integration programs that streamlined global workflows and reduced average Time-to-Fill by 45% — from 42 days to 23 — through digital automation and process re-engineering
• → Developed and deployed an AI-enabled workforce demand forecasting program achieving 92% surge prediction accuracy, enabling proactive resource planning and a 20% improvement in time-to-fill
• → Personally led strategic talent programs for C-suite and senior engineering roles (VPs, Chief Architects), applying B.Eng. fluency to calibrate requirements across high-complexity business units
• → Designed a site-level Employee Feedback Loop program using qualitative data architecture to drive targeted HR interventions and continuous improvement at scale

Dec 2016 – Jul 2019 · 2 yrs 7 mos

• I was accountable for program-level P&L execution, cross-functional governance, and HR program delivery across multiple regional sites.
• → Managed multi-site HR and operational budget programs, identifying efficiency initiatives that drove a 12% reduction in operational spend through process standardization
• → Led cross-functional governance committees across Ops, IT, and HR to define SLA frameworks and program standards — increasing inter-departmental service quality by 25% per stakeholder surveys
• → Designed and executed a regional labor trend analysis program that informed talent budgeting decisions, resulting in a 9% reduction in high-volume role turnover within a single fiscal quarter

Jan 2011 – Jan 2016 · 5 yrs

• ● Global Compliance & Consistency: Rolled out standardized hiring processes across 30+ regional sites, ensuring quality, local regulatory compliance, and cultural adaptation.
• ● Volume Management: Executed high-volume Director and Manager recruitment, building proactive pipelines to navigate competitive local markets and reduce 90-day attrition by 9%.

Jan 2010 – Mar 2011 · 1 yr 2 mos

• I excelled in connecting top-tier talent with critical roles in ERP and CRM systems at Sears Canada.
• Developed strong relationships with hiring managers to align recruitment strategies with business needs.
• Conducted thorough candidate assessments to ensure a perfect fit for both skills and culture.
• Enhanced the recruitment process by leveraging industry knowledge in SAP, Oracle, and MS Dynamics.

Jan 2008 – Jan 2010 · 2 yrs

• Managed the recruitment and onboarding processes for diverse roles in IT, Merchandising, Finance, Supply Chain & Logistics, HR, and Retail.
• Collaborated with hiring managers to identify staffing needs and develop targeted recruitment strategies.
• Streamlined onboarding procedures to enhance the new hire experience and ensure compliance with company policies.