Oct 2024 – Present · 1 yr 7 mos · GTA · Remote

• CM4 Career Mentor Mentee Matchmaker
• We all face career roadblocks, challenges, and moments of uncertainty. 🛑✨ In times like these, having the right mentor can make all the difference. A mentor not only coaches you but also listens 👂, educates 📚, trains 🏋️, and motivates 💪 you along your journey.
• If you already have someone in your domain who has the right knowledge, experience, and time to guide you, then that’s perfect—you might not need our services. 🙌 But if not, I’m here to help you find the ideal mentor who aligns with your career needs and aspirations. 🎯
• As a CM4 Career Mentor Mentee Matchmaker, my role is to:
• Offer you a choice of multiple mentors from your domain to select from. 🤝
• Help you connect, engage, and test different mentors until you find the perfect match. 🧑‍🏫✨
• Ensure your satisfaction with the flexibility to change your mentor if you’re not fully satisfied, or offer a refund of your balance. 🔄💸
• Remember:
• Only the right guidance will get you real results! 🚀

Aug 2024 – May 2025 · 9 mos · Greater Toronto Area, Canada

• Parental Leave

Jan 2022 – Jul 2024 · 2 yrs 6 mos · Etobicoke, Ontario, Canada

Jan 2022 – Jul 2024 · 2 yrs 6 mos · Etobicoke, Ontario, Canada

Sep 2021 – Dec 2021 · 3 mos · Mississauga, Ontario, Canada

Apr 2017 – Mar 2018 · 11 mos · Gurgaon, India

• CFO – Chief Fun Officer (April 2017 – Mar 2018)
• Lead Fun @ Work committee for the entire organization along with regular responsibilities
• The objective was to evolve a culture where employees are engaged through regular online and offline fun activities to break the monotony of the daily work schedule. This influences the employee’s motivation, productivity, creativity, teamwork, and satisfaction. A few of the initiatives are listed below:
• Liaison with wellness team and celebrated ‘International Yoga Day’ and introduced ‘Lose to Win’ game where employees were motivated to lose weight and stay healthy
• Liaison with CSR team and celebrated Diwali with a difference by organizing games and activities for employees to raise funds for our housekeeping and security staff
• Introduced ‘Lex Olympics’ under which several sports events were organized among different BUs to promote cross-functional unity and sportsmanship
• Organized and celebrated various festivals in office to drive happiness, sense of enjoyment, relaxation and offer the time needed to bond with other team members
• Launched various online and offline games for employees to break the monotony

Sep 2013 – Sep 2021 · 8 yrs · Gurgaon, India

• Key Roles and Responsibilities:
• Employee life cycle management from entry to exit.
• Establishing clear individual performance goals and objectives by formulation and implementation of Goal Forms across different levels of the assigned business unit.
• Monitoring work progress through Performance Management Process, handling end to end performance appraisal process and ensuring that results are achieved according to performance standards & identification and development of bottom quartile.
• Conducting Dipstick Surveys to understand employee pulse and devising actions based on data received.
• Employee attrition analysis, risk prediction and planning for future projects accordingly.
• First point of contact for addressing employee issues and concerns, measuring employee satisfaction and grievance handling.
• Facilitating HR Connects through one-on-one meetings, regular focus group discussions and skip level meetings.
• Defining processes / systems for streamlining employee communication, employee retention, performance improvement and discipline.
• Closely working with business heads and managing employee relations.
• Resolving short term problems with quick actions and focusing on long term improvement plans.
• Design and assist project lead in programs like Rewards and Recognition (RnR), Individual Development Plan (IDP), Internal Job Postings (IJP).
• Conduct induction sessions for new joiners to set right expectations.
• Prepare and publish performance dashboards to ensure transparency.
• Conduct ESAT (on-line and off-line) activities to keep employees engaged.

Jul 2012 – Sep 2013 · 1 yr 2 mos · New Delhi Area, India

• >> Innovative teaching through gaming & simulation method
• >> Have conducted several seminars and sessions on Personality development, soft skills, team management etc
• >> More than 1500 training / facilitation hours
• >> Meeting and interacting 100 new students every week
• >> Career counselling and mentoring to several students
• >> Have created a big network / fan following of students on FB. (More than 4300 students)

Oct 2010 – Jul 2012 · 1 yr 9 mos

• Admissions & Marketing:
• Conducted career counseling & personality development sessions across country for brand building
• Promoted institute on all social networking sites
• Data analysis of CAT/MAT students
• Conducted scholarship interviews
• Headed all promotional activities for executive programs
• Teaching & Mentoring:
• Received highest feedback for mentoring
• Assisted senior faculties in teaching
• Took sessions on employability skills
• Training and Placements:
• Responsible for planning, organizing & implementing the training requirements for PG students
• End to end ownership of training delivery & execution
• Designed training need and feedback analysis
• Organized and conducted Mock interviews and GDs
• Organized outbound training programs for student’s self-development

Jun 2006 – Oct 2010 · 4 yrs 4 mos · Gurgaon, India

• Taking inbound calls and troubleshooting customer issues
• Handling client escalations
• Coaching and mentoring team leaders
• Identify requirements for training/ refreshers (TNA)
• Conduct training programs for the agents
• Training, assessment and selection for new hires
• Design manuals, flashy job aids & RnR mailers
• Motivate employees to improve their performance
• 1x1 sessions & provide feedback to first line agents
• Handle grievances and issues of assigned teams
• Conduct reward and recognition programs for the process
• Ensure weekly / monthly targets
• Guidance to trainers & quality analysts on coaching

Jan 2006 – Jan 2006 · 0 mo