Bharti Sharma

Product Manager

South Delhi, Delhi, India9 yrs 10 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in event management and technology.
Expert in client onboarding and project management for global clients.
Strong track record of driving measurable growth and customer satisfaction.

Stackforce AI infers this person is a Customer Success Manager in the Event Technology sector, specializing in SaaS solutions.

Contact

Skills

Core Skills

Project ManagementClient OnboardingCustomer SuccessAccount ManagementClient ManagementProject CoordinationClient Relationship ManagementCustomer Service

Other Skills

Event PlanningCustomer Relationship Management (CRM)Project DeliveryProject PlansWorking ExperienceCustomer Service RepresentativesCustomer ExperienceSearch Engine Optimization (SEO)Customer Service ManagementSupport ManagementManagementStartupsCustomer Satisfaction (CSAT)Business ReviewsCustomer Support

About

With 9+ years of experience across event management and event technology, I specialize in driving seamless client onboarding, end-to-end event project management, and proactive issue resolution for global clients. At Gevme, I leverage my expertise to deliver efficient scheduling, scalable processes, and high-impact client outcomes by closely collaborating with Sales and Customer Operations to align market needs with operational execution. I hold a B.Com from Delhi University and a project management degree from IIM Indore and have worked with leading event-tech organizations including Social27 Inc., Swapcard, and CVENT, where I managed enterprise and mid-market accounts, optimized event lifecycles, and contributed insights that influenced product improvements and roadmap decisions. My focus is on building strong client partnerships, enabling internal teams through structured training and playbooks, and delivering innovative solutions that drive measurable growth, adoption, and long-term satisfaction.

Experience

9 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

Current Experience

Gevme

Event Project Manager

Feb 2025 – Feb 2026 · 1 yr · Singapore · Remote

Defined project scope, roles, responsibilities, and stakeholder involvement
Assisted Sales Team with pre-sales advisory and scoping for proposals and pitches
Managed project timelines, estimates, and provided regular status updates
Resolved complex issues and developed efficient scheduling and admin processes
Prioritized requirements to meet market needs within available resources
Educated clients on onboarding processes and provided training as required
Partnered with Customer Operations to identify areas for improvement and reduce support requests
Anticipated potential issues, implemented proactive solutions to maintain project progress
Took ownership of issue resolution and ensured timely delivery of services
Ensured service quality, cost control, and operational efficiency throughout project lifecycle

Event PlanningCustomer Relationship Management (CRM)Project ManagementClient Onboarding

Swapcard

Event Project Manager| CSM

Mar 2024 – Feb 2025 · 11 mos · Paris, Île-de-France, France · Remote

Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding,
Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
Providing onsite support to the organizers.
Onboard customers with Integration support and drive adoption of the product.
Giving organizers end to end support throughout the event lifecycle.
Represent the voice of the customer and influence the product development road map
Empathetic with every aspect of the customer experience, putting customer's needs first
Creating JIRA ticket when an identification of BUG happens in the event platform.
Explaining the event product in detail to the organizers.
Helping them with API Key and submission of apps to apple and google store.
Conducting post-launch adoption activities, including web-based trainings and best practices

Project ManagementProject DeliveryCustomer SuccessAccount Management

Social27 inc.

Event Project Manager| CSM

Sep 2020 – Mar 2024 · 3 yrs 6 mos · Seattle, Washington, United States · Remote

Social27 is a Virtual Events Platform powered by Intelligent Automation. The leading enterprise-ready platform allows event organizers to create a 'no friction' journey that humanizes the virtual event experience and enables attendees and sponsors to meet their business objective.
Collaborated with CSMs and developers to enhance platform usability and performance
Managed enterprise clients (e.g., Microsoft, Starbucks, Tableau) across 40+ virtual events since 2020
Created success plans and strategies aligned with client goals and evolving business needs
Provided real-time issue resolution during escalations and post-event follow-ups
Led cross-functional efforts to develop SOPs aligning product capabilities with client requirements
Conducted regular client check-ins and drove engagement through strategic reporting and insights
Defined and delivered event strategies using SaaS platforms with end-to-end reporting
Excellent communicator across presentations, documentation, and live discussions

Project PlansWorking ExperienceClient ManagementProject Management

Cvent

Project coordinator | mobile solution specialist

Sep 2017 – Aug 2020 · 2 yrs 11 mos · Greater Delhi Area

Working with Cvent partners to significantly grow the business for Cvent's partners and planners.Manage and oversee multiple projects
Handle all aspects of project management including scheduling and defining scope
Primary point of contact for clients, providing strategic guidance and project support
Tailoring customer relationships by identifying needs and delivering appropriate solutions
Expertise in project management, including scheduling, scope definition, and implementation
Maintaining ongoing communication and business relationships throughout project lifecycle
Conducting post-launch adoption activities, including web-based trainings and best practices
Assisted Development Team in establishing product development priorities
Performed quality assurance testing of new product features and system enhancements
Provided user case scenarios
Assisted in fostering positive and proactive communication within Cvent staff
Facilitated the development of a desired corporate culture between Cvent staff, clients, and customers
Main strategic Point of Contact for key Accounts that utilize the event technology.
Experienced professional analyst with a proven track record of assisting clients in successfully achieving their goals.

Working ExperienceProject ManagementProject CoordinationClient Relationship Management

Hi3 technologies private limited

Customer Service Specialist

Feb 2016 – Aug 2017 · 1 yr 6 mos · Gurugram, Haryana, India

Handled client escalations and resolved issues effectively
Provided mentoring and guidance to new colleagues to ensure a smooth onboarding process
Successfully upsold credit card features and benefits to customers
Developing and introducing innovative marketing/sales solutions and initiatives to drive organizational goals, leading to improved customer
retention and increased profitability.
Onboarding new clients for accepting a card called NECTAR Popular in the U.K.
Dealing with client escalations in situations involving lost and found items.
Handling challenges related to adding new points to the card and finding solutions to overcome any obstacles.
Explaining to UK-based clients the various ways they can effectively utilize their points and maximize their benefits.

Customer Service RepresentativesCustomer ExperienceCustomer ServiceClient Onboarding