Jan 2025 – Jan 2026 · 1 yr · Toronto, Ontario, Canada · Remote

• Led comprehensive CRM and customer experience audits, providing actionable roadmaps and recommendations.
• Conducted in-depth market and competitive analysis for a national meal-kit brand, delivering data-driven insights.
• Collaborated with clients and faculty, earning a joint recommendation letter for outstanding project delivery.

Jan 2022 – Aug 2024 · 2 yrs 7 mos · Vancouver, BC · Hybrid

• Supported day-to-day business operations, documentation, and reporting processes with a strong focus on accuracy, timeliness, and cross-functional coordination.
• Managed invoicing, verification, and account-related workflows while helping maintain organized financial and operational records.
• Collaborated with internal teams on billing, reporting, and customer account issues to support smooth business operations and process alignment.
• Contributed to process improvements that streamlined invoice handling, improved workflow efficiency, and strengthened operational consistency.

Jan 2010 – Jul 2014 · 4 yrs 6 mos · Beijing, China · On-site

• Supported major enterprise consulting engagements involving business process analysis, requirements gathering, solution documentation, and implementation coordination across large-scale projects.
• Worked directly with clients to document business processes, define functional requirements, and translate business needs into structured solution and configuration specifications.
• Coordinated cross-functional delivery teams and stakeholder communication to support on-time, on-budget project execution while managing risks, expectations, and implementation priorities.
• Contributed to solution planning, product design documentation, and junior team enablement, helping maintain delivery quality and strengthen consulting consistency across engagements.
• Supported pre-sales activities through solution proposals, client workshops, and business-facing presentations, contributing to an estimated US$850K in cumulative sales pipeline growth.
• Participated in the development of solution materials for a large-scale audit information system initiative, strengthening experience in enterprise consulting within complex, highly structured project environments.
• Supported consulting work for the National Audit Office’s Golden Audit Project Phase III, helping advance requirements planning and digital audit transformation in a complex public-sector environment.

Jun 2005 – Sep 2021 · 16 yrs 3 mos · Beijing, China · On-site

• Led B2B marketing and growth initiatives for enterprise software and consulting solutions, supporting demand generation, account-based programs, executive events, and integrated campaigns in complex enterprise markets.
• Managed an annual marketing budget of approximately US$350K across field marketing, digital programs, events, and key-account initiatives, aligning spend with pipeline goals, stakeholder priorities, and commercial outcomes.
• Drove full-funnel marketing programs in collaboration with 10+ partners across paid and organic social, email nurture, webinars, live/virtual events, and industry communications; helped convert ~20% of SQLs into opportunities with a ~22% win rate.
• Worked closely with business leaders, consulting teams, and enterprise stakeholders to translate solution value into market-facing messaging, executive materials, and account support strategies for large institution-facing clients.
• Built and supported strategic partnerships with industry, research, and advisory organizations to strengthen brand visibility, ecosystem collaboration, and business development opportunities in highly structured environments.
• Led external communications and public-facing initiatives, including media relations, PR materials, and executive visibility programs, to reinforce credibility, stakeholder trust, and market presence.

Jul 2002 – Jun 2005 · 2 yrs 11 mos · Beijing, China · On-site

• Participate the internal audit function across the Group and its subsidiaries, performing operational and financial audits across trading, manufacturing, real estate, and Sino-foreign joint ventures.
• Identified control gaps and provided targeted recommendations to improve management practices and operational efficiency.
• Coordinated audit plans, conducted risk assessments, and liaised with management to implement corrective actions and monitor remediation.
• Prepared audit reports and presented findings to senior management to support governance and compliance.