Faisal Khan

Business Development Executive

Scarborough, Ontario, Canada18 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in driving customer retention.
  • Expertise in managing multimillion-dollar portfolios.
  • Strong leadership in cross-functional team collaboration.
Stackforce AI infers this person is a Customer Success and Sales Leader in the SaaS and Telecom industries.

Contact

Skills

Core Skills

Enterprise Account ManagementCustomer Success & RenewalsCustomer AcquisitionSales StrategySales PresentationsCustomer EngagementProject ManagementCustomer Experience Management

Other Skills

Salesforce.comBusiness-to-Business (B2B)CRMLead GenerationInter-departmental CoordinationChannel PartnersClient RelationsKey Account ManagementClient-focusedTeam ManagementCross-SellingRelationship BuildingConsultationsMultitaskingSkilled Multi-tasker

About

“I am a Customer Success & Sales Leader with 13+ years of experience helping global organizations grow by aligning technology, people, and processes. With a background spanning SaaS, telecom, AV/IT, retail, and B2C, I specialize in building trusted relationships, driving customer retention, and delivering measurable ROI across multimillion-dollar portfolios. As a Six Sigma Black Belt–certified professional, I bring a process-driven approach to solving business challenges, improving customer experience, and enhancing operational efficiency. My expertise in sales, services delivery, and project management enables me to lead cross-functional teams, optimize client engagement, and unlock new revenue opportunities. I am guided by values of integrity, innovation, and client advocacy. I thrive on empowering both customers and internal teams—acting as a strategic advisor to executives while also mentoring colleagues to achieve success. What sets me apart is my ability to blend data-driven insights with a people-first leadership style, helping organizations achieve growth that is both sustainable and customer-centric. Core competencies: ✔ Enterprise Sales & Account Management ✔ SaaS & Telecom Solution Selling ✔ CRM (Salesforce, HubSpot, Zoho) ✔ Strategic Upselling & Client Expansion ✔ Customer Success & Renewals ✔ ROI Reporting & QBRs ✔ Cross-Functional Collaboration ✔ Data-Driven Sales Strategy

Experience

18 yrs 6 mos
Total Experience
3 yrs
Average Tenure
5 yrs 9 mos
Current Experience

Vodafone

National Account Manager

Mar 2023Present · 3 yrs 2 mos · Stoke-on-Trent, England, United Kingdom · Hybrid

  • Develop and execute global account plans that identify business opportunities, drive growth, and maximise account profits.
  • Managing a Team of Global Accounts Managers EU, Middle East and USA .
  • Foster and maintain strong relationships with key decision-makers and stakeholders of the client’s business, ensuring customer satisfaction and retention.
  • Lead the analysis and review of customer data, market analysis, and competitive intelligence to develop and implement sales strategies.
  • Collaborate with cross-functional teams including sales, marketing, product, and engineering to identify and develop solutions that meet client needs.
  • Prioritize and manage multiple projects simultaneously ensuring timely and successful delivery of all commitments.
  • Develop sales pipeline, forecast sales, and track account details through regular reporting and review meetings.
  • Work with regional sales managers to develop and execute regional account strategies and ensure alignment with global account plans.
  • Serve as a subject matter expert on our solutions, industry trends, and market offerings.
  • Managing global accounts with an annual revenue responsibility of at least $10M .
Salesforce.comBusiness-to-Business (B2B)CRMLead GenerationCustomer EngagementInter-departmental Coordination+70

Chetu, inc.

National Account Manager

May 2022Apr 2023 · 11 mos · Birmingham, England, United Kingdom

Salesforce.comBusiness-to-Business (B2B)Problem SolvingLead GenerationCustomer EngagementInter-departmental Coordination+65

Shuffle birds llc

Senior Sales Consultant

Aug 2020Present · 5 yrs 9 mos · Connecticut, United States

  • Identify new verticals in the field of BPO and Software Houses
  • Ensure healthy and Long term relations with the Client .
  • Ensure new partnerships .
  • Build and manage teams .
  • Monthly and Yearly report generation.
Salesforce.comProblem SolvingLead GenerationCustomer EngagementInter-departmental CoordinationChannel Partners+60

Ufone

Assistant Manager Enterprise Solutions

Jun 2020Jan 2022 · 1 yr 7 mos

Salesforce.comProblem SolvingLead GenerationCustomer EngagementInter-departmental CoordinationChannel Partners+56

Zong cmpak ltd

Relationship Manager

Sep 2019Apr 2020 · 7 mos · Lahore District, Punjab, Pakistan

  • Bringing Corporate Clients on board by selling quality Post & Prepaid Connections
  • Along with Enterprise Solutions to the companies
  • Assist in negotiation terms of corporate sales channels with major regional corporate clients that will maximize the organization’s business interests.
  • Corporate devices sales and Service to cater the corporate requirements along with the sales of Voice, Data, PRI, VPBX & enterprise Bulk SMS solutions.
  • Ensure corporate sales targets such as revenue, sales volume,
  • Market share, and business development are achieved.
  • To establish effective business & corporate relationship with higher management of corporate entities,government & semi government institutions to enhance corporate image of the organization and Business prospecting.
  • Managing the entire sales process via needs analysis, presentations/
  • demonstrations, and proposal negotiations and closing deals.
  • Ensure customer satisfaction through relationship building and portfolio management.
  • To promote new products and value added services to portfolio accounts.
Salesforce.comProblem SolvingLead GenerationCustomer EngagementInter-departmental CoordinationChannel Partners+54

Telenor

5 roles

Assistant Manager B2B-East (Acting Role)

May 2019Jul 2019 · 2 mos

  • Responsible for Effectively Managing a Team of Corporate Sales Executives and supporting them to achieve their targets that contribute to the team and eventually regional targets.
  • Responsible for GSM, Solutions & Devices and other high valued products sales target for Central region.
  • Develop Sales Plans, Trade Strategy and Channel Development for revenue enhancement.
  • Monitor the Daily Action Plans/Schedule of each individual in a team and counsel for improvement
  • Determine monthly sales forecast against the assigned targets & create monthly/quarterly strategy for account acquisitions
  • Analyze competitive product offerings and equip the team with armaments to fight in the field
  • Carry out training/feedback sessions with team members to respond proactively to the ever changing environment and demands of the customers.
  • Conduct interviews and orientation sessions for the new entrants
  • Regular visits to corporate customers/prospects along with team members to facilitate in closing the sales
  • PR building with all existing corporate customers that includes all MNC, National Groups and SMEs.
  • Creating Performance driven culture based on bench marking of “Best Practices”
  • Meet/exceed budgets for revenue and profitability targets through new acquisitions.
  • Design, execute and implement new tariffs for competitive market.
  • Prepare proposals, financial analysis, business analysis and monitor quality of portfolio on proactive basis.
  • Improve penetration in the target market. Identify and explore new potential markets.
  • See less
Salesforce.comProblem SolvingCustomer EngagementInter-departmental CoordinationChannel PartnersClient Relations+41

Team Lead B2B

Feb 2018Sep 2019 · 1 yr 7 mos

  • An assignment is given for managing the SME Business Solutions Team for addition of GSM+ Device + Solutions Revenue from Internet + Enterprise solutions and Portfolio Management.
  • Developing a business plan and sales strategy for the market that ensures attainment of company's Business goals & revenue targets for the SME Team
Salesforce.comProblem SolvingLead GenerationCustomer EngagementInter-departmental CoordinationChannel Partners+53

Corporate Business Specialist

Aug 2017Feb 2018 · 6 mos

  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options, Gross add in GSM, VAS (Value added services), Financial Services and Devices on monthly basis.
  • Build and develop relationships with existing and new corporate customers.
  • Manage customer portfolio to increase the penetration within the existing customer accounts.
  • Address client concerns and ensure the resolution of issues in a timely manner.
  • Prepare the requisite reports such as daily visit report, weekly visit plan, weekly/monthly sales forecast, devices forecast, Churn control reports.
  • Delivering ongoing market analysis and assessment of competitors.
  • Retain accounts through the development of strong relationships with key decision makers.
  • Conduct road shows and seminars for brand awareness.
  • Maintaining an awareness of the customer’s business in order to be able to provide a prompt response/solution.
  • Train new comers for better understanding of product knowledge and market know how.
Salesforce.comProblem SolvingCustomer EngagementInter-departmental CoordinationChannel PartnersClient Relations+32

Business Solution Executive

Jul 2013Aug 2017 · 4 yrs 1 mo

  • Achieve assigned prepaid and postpaid targets.
  • Bring new SME/Corporate accounts onboard.
  • Ensure preparation and execution of sales pipeline.
  • Manage customer portfolio to increase the penetration within the existing customer accounts.
  • Efficient use of sales tools/systems.
  • Carry out daily/weekly visits to new and existing customers for new sales.
  • Ensure 10/20/30 days target achievement.
  • Prepare the requisite reports such as daily visit report, weekly visit plan, weekly sales forecast.
  • Ensure increase in penetration of value added products for business customers such as Corporate SMS, LBS, etc.
Salesforce.comProblem SolvingCustomer EngagementInter-departmental CoordinationChannel PartnersClient Relations+28

Corporate Realtions

Jul 2010Jul 2013 · 3 yrs

  • Relationship building with the customer.
  • Educating customer about new package plans
  • Addressing all the customer’s queries & complains.
  • Up selling (value added services)
  • Designing customer package according to their requirement
  • Retention of the customer
  • Collection
  • People Management .
Problem SolvingCustomer Experience ManagementCustomer ExperienceAccount ExecutivesSales MarketingSales & Marketing+2

Ufone

Customer Relationship Officer

Feb 2008Dec 2009 · 1 yr 10 mos · Lahore

  • Relationship building with the customer.
  • Educating customer about new package plans
  • Addressing all the customer’s queries & complains.
  • Up selling (value added services)
  • Designing customer package according to their requirement
  • Retention of the customer
  • Collection
  • People Management .
Customer Experience ManagementCustomer ExperienceAccount ExecutivesSales & MarketingCorporate SalesSales Strategy

Ovex technologies

Sales Executive

Mar 2007Feb 2008 · 11 mos · lahore

  • To manage and handle inbound sales calls.
  • To understand customer’s needs and communicate them effectively to fulfill them.
  • To satisfy and fulfill the needs of exchanging partner.
  • To ensure the quality of calls and sales.
  • To meet the targets set by the client in USA.
Customer Experience ManagementCustomer ExperienceAccount ExecutivesSales & MarketingCorporate SalesSales Strategy

Education

University of the Punjab

MBA — Marketing

Jan 2014Jan 2016

cathedral

High School — Sciences

Jan 2001Jan 2002

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