Jul 2012 – Jan 2016 · 3 yrs 6 mos · Hyderabad, Telangana, India · On-site

• A Sales Data Intelligence company uses company information from various sources and triangulates to arrive at the most current information. The product fixes the data coming into CRM in the future.
• To fix the CRM Data backwards, a need for a Professional Services team arises. As a founding member, II worked on:
• Setup the standard practice of data cleanup and Data Insights procedures
• Set up the product offering, pricing and project management tools and practices.
• Fed back the triangulation flaws to the Product team to improve the algo
• Hired > Train > Automated the procedures using Customer Excel macros and Tableau
• As a people's manager, scaled the processes and team to scale the operations forward
• From the 2nd year onwards, we consistently made a 5-figure $ income by providing professional service, which went up to 12% of the total org's revenue at one point.
• Automated Data cleaning and data massaging process by making various Excel macros, which became an add-in for automation, saving us 1000's of hours of effort.
• Automated a recommendation and Data insights report, which processes collects data from Excel, and finally prepared in PPT and PDF via Macro's and AutoHotKey (AHK) - saved 3 hours of effort on every project.
• Built best project management processes using Wrike
• Did Pre-Sales consulting on Professional Services projects
• Documentation on various CRM tools - for import and export of Data related to PS Projects

Nov 2010 – Jul 2012 · 1 yr 8 mos · Greater Hyderabad Area · On-site

• Role:
• The organisation deals with Global HR-related implementations, the most complicated of which used to be Payroll Implementations. My job was coordinating the project delivery with all the offshore resources and ensuring on-time, on-budget delivery. I worked on 3 projects, which were all Outbound Interface for USA on SAP ECC 6.0

Aug 2008 – Nov 2010 · 2 yrs 3 mos · On-site

• Role 2: Senior Associate, PMO - Convergys Learning: Planning, Budgeting and Reporting on Convergys Learning project where eLearning content needs development.
• Project Scoping & Reporting:
• Based on a matured estimation model for learning project delivery. It was my role to scope all the learning projects and assignallocated project hours to resources on WMS Timesheet management software.
• It was my duty to track all project status and report RAG status + key metrics to LOB Head
• Accomplishments:
• Ace employee of the quarter
• Ace employee of the year

Jul 2006 – Nov 2010 · 4 yrs 4 mos · On-site

• Tier2 Administrator for Plateau LMS.
• I have worked with a team of 3 employees handling 3 tasks (Regular Process Calendar, Instructor Qualification Process, Excel Form Updates) along with my team.

Oct 2005 – Jul 2006 · 9 mos · Greater Hyderabad Area · On-site

• Role Description:
• As a Learning Specialist and Level 2 Administrator of a Learning Management System, our responsibility was to ensure learning (Classroom/Online ILT/Recorded) is well captured in LMS and all learners receive due credit for their continuous learning in the organisation. This is one of the core and mandatory values for every employee at Deloitte.
• Activities:
• Schedule classes in LMS
• Mark Attendance
• Handle Technical or Process related queries
• Award Certificates upon completion of Certificate Programs like - Harvard Management and Harvard Leadership Programs
• Accomplishments:
• Obtained my A+ Certificate in Instructional designing from Symbiosis
• Designed and Conducted Microsoft Outlook training for Productivity as my personal Initiative

Apr 2004 – Oct 2005 · 1 yr 6 mos · Hyderabad, Telangana, India · On-site

• Roles: Technical Support 1 > Subject Matter Expert (SME/Tier 2) > Process Trainer
• Description: The process involves, providing ISP technical support to North American customers. The organisation identified my natural talent for excellent customer service and technical ability to diagnose issues early and break them down easily for customers to understand.
• Achievements: I have grown rapidly within the organisation to achieve 2 promotions within a year.
• My journey from Agent to process trainer was a great success story.