May 2024 – Oct 2025 · 1 yr 5 mos · Egypt

• In my role as Regional Service Partner Enablement Manager at Huawei, I collaborated with various teams to design and execute Service training courses aligning with strategic initiatives. I conducted skills gaps analysis to identify areas of improvement in Service processes and worked with cross-departmental units to ensure all initiatives ran smoothly.

Apr 2020 – Nov 2024 · 4 yrs 7 mos · Egypt

• Deep Experience and capabilities of FSI (Financial Sector) customer requirement understanding with proposing the better solution to meet the customer expectation.
• Understanding of market trends and directions, ability to synthesize into actionable plans.
• Ability to lead a team of seniors architects (IP Solutions, SDN Solutions, SD-WAN, SD-Campus, Data Centers Solutions, ACI, DNA, .....)
• Deep Experience and knowledge of ICT technologies (ACI,DNA, SD-WAN, Security,...)
• Ability to lead engagements with customers on solutions proof of concepts.
• Ability to lead the delivery team for a success project implementation.
• Ability to lead engagements with strategic partners.
• 8. Ability to work across multiple teams and business units, define the details of the project, and execute with minimal guidance.
• Ability to represent Huawei in standards bodies.
• Ability to represent Huawei in various industry conferences via keynotes/talks/panels

Apr 2018 – Apr 2020 · 2 yrs · Egypt

• Designing the IP solutions (Data Center, Campus LAN, WAN) for Government and Industrial customers.
• Designing SDN Solutions (SD-WAN, SD-Campus, DCN)
• Provide technical consultation in complex network designing.
• Participating as IP speaker in Egypt ICT industry event, meeting, and summits.
• Delivering IP Training for Huawei partners.
• Responsible to develop business opportunities, analyze customer requirements.
• Creating RFP/RFI responses, which describe a solution (combination of products and services) to client business problems.
• Discuss potential sales opportunities with Account Manager, and perform technical analysis, Qualifications, Solution Architect.
• Manage customer expectations to ensure maximum satisfaction with Platform’s products and services.
• Propose Platform’s Support Services and Consulting Services to customers who need assistance to resolve challenging problems and build convenient solutions.

Apr 2018 – Apr 2019 · 1 yr · Egypt

• Design the IP solution (Data Center, Campus LAN, WAN) for our customers.
• Have experience on designing the SDN solutions.
• Provide technical consultation in complex network designing for Northern Africa offices (Tunisia, Morocco, Algeria, Ethiopia,..)
• Participating as IP speaker in Northern Africa ICT industry event, meeting, and summits.
• Delivering IP Training for Northern Africa Huawei partners.
• Responsible to develop business opportunities, analyze customer requirements.
• Creating RFP/RFI responses, which describe a solution (combination of products and services) to client business problems.
• Discuss potential sales opportunities with Account Manager, and perform technical analysis, Qualifications, Solution Architect.
• Manage customer expectations to ensure maximum satisfaction with Platform’s products and services.
• Propose Platform’s Support Services and Consulting Services to customers who need assistance to resolve challenging problems and build convenient solutions.

Feb 2017 – Apr 2018 · 1 yr 2 mos · Egypt

• Implement and design many network Projects, using different vendors like " Cisco Nexus 9K , Cisco VOIP implementation BE6k , CME , VG 2921 , VG4331 , VG2911", Fortinet Firewall ex, "600D,300D,200D , 60D ", Fortinet Access Point ex, 221c , Hp switches ex, core 5400R , 3810 , 2530 , 2920 ,HP wireless controller MSM750 , Cisco switches and routers ex,4G Router 881G , Core 4500-x , 6807 , 3850 , 2960 , Nexus 9K , Also Cisco WLC 5508 , 2504 and Cisco AP 1702.
• Implement VPN IPSEC site-to-site and remote site and GRE tunnel
• Cisco Presales "Replying to RFP/RFQ"
• Design passive topology to our client .
• Implement Surveillance System using NVR and IP Cam ex, Aver
• Have Experience in FortiMail.
• Have Experience in CyberRoam Firewall.
• Have Experience in Cisco CME, CUCM, CUC, SX20 and MX300 " Video Conference and VOIP solutions "
• Have Experience in Cisco CCX.

Sep 2016 – Jan 2017 · 4 mos · Russian Federation

• Manage and monitor our company Network
• Using Cisco switch 4500-x , and 2960 , FortiNet "60D" Firewall, F5 Load balance

Dec 2015 – Apr 2016 · 4 mos · Saudi Arabia

• as our company alabdullatif-it has rich portfolio of technology products and services , like Microsoft , EMC , Symantec, DELL ,HP, VmWare , Brocade , 3M, APC and Cisco
• My responsibilities was :-
• Managing a portfolio of accounts
• Using contacts to generate new business
• Engaging in project management duties
• Delivering presentations
• Attending meetings with clients
• Maintaining good relationships with clients

May 2014 – Nov 2015 · 1 yr 6 mos

• Note:- Join as loan to SDSL team At 23-5-2015 until 23-6-2015 and was Responsible for solving Enterprise Network problem by access the PE “ provider edge router “ , and use my routing skills to do all troubleshooting require to solve the problem.
• Internet call center Representative Responsibility:-
• Responsible for solving High level ADSL & 3G customer's problem like TCP/IP networking troubleshooting, Providing advice, all Smart phones and Tablets troubleshooting providing, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Identifying and escalating priority issues or customer complaints.

May 2010 – Feb 2014 · 3 yrs 9 mos · Qatar

• Responsible for managing and Configuring Cisco Switches 3550 and 3560 ML and router 1700 & C2600, Installing O.S for Desktops and repair any Hardware or software problems , DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations , Set up all Company IP CAMs , manage company YouTube and facebook page. Apple Ios/Android Mobiles Maintenance , as well as Achieve the "​ Monthly & Annual " Target of the Branch, Training new employees.

Apr 2009 – May 2010 · 1 yr 1 mo · Egypt

• Responsible for solving ADSL customer's problem like TCP/IP networking troubleshooting , Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Identifying and escalating priority issues or customer complaints.

Apr 2007 – Apr 2009 · 2 yrs · Egypt

• Work as Officer (first lieutenant) in the Air Defense forces , as well as Responsible for ( troubleshooting for computer hardware and software)

Jul 2006 – Apr 2007 · 9 mos · Egypt

• Responsible for:- Configuring and testing of any new hardware and software. Installing Windows desktop operating systems. TCP/IP networking and hardware maintenance and repair, as well as Achieving the "​ Monthly & Annual " Target of the Branch.

Oct 2005 – Jul 2006 · 9 mos · Egypt

• Responsible for:- Installing Windows desktop and server operating systems. TCP/IP networking and hardware maintenance and repair. Working within a TCP/IP network environment, including DHCP, DNS , Configure Network printer.

Jan 2003 – Oct 2005 · 2 yrs 9 mos · Egypt

• Responsible for:- Configuring and testing of any new hardware and software. Installing Windows desktop operating systems. TCP/IP networking and hardware maintenance and repair, as well as Achieving the "​ Monthly & Annual " Target of the Branch , Training new employees.

Jan 2002 – Jan 2003 · 1 yr · Egypt

• Responsible for:- Configuring and testing of any new hardware and software. Installing Windows desktop operating systems. TCP/IP networking and hardware maintenance and repair, as well as Achieving the "​ Monthly & Annual " Target of the Branch.