Jan 2018 – Apr 2021 · 3 yrs 3 mos

• Management and coordination of a group of individuals with the objective of achieving common goals efficiently. Used to provide guidance, support, motivation, and feedback to team members, as well as ensuring that tasks are delegated effectively. Providing team members with coaching and feedback sessions to enhance their performance, skill development, and team quality maintenance. Responsible for maintaining SLA compliance through monitoring, tracking, resolving issues, and improving service delivery processes. Experienced in conducting data analysis and preparing comprehensive reports to support informed decision making and strategic planning.

Jun 2017 – Dec 2017 · 6 mos

• Experience in managing, organizing, and processing a large volume of documents with a high degree of accuracy and attention to detail. Committed to maintaining high standards of quality in all personal work and continuously striving for excellence and improvement.