Jan 2022 – Dec 2022 · 11 mos · On-site

• Growth Natives is a trusted MarTech Agency (HQ in Seattle, USA) that combines state-of-the-art technology with creative passion, enabling true Digital Experiences. We partner with global B2B and B2C brands, unlocking amazing performance at every stage of the Customer Funnel.
• Helping customers with Marketing Automation, Salesforce, CRM, E-Commerce, Digital Marketing and Web Development.
• Using our creative passion and Martech expertise we build customer-centric & data-driven digital experiences by connecting the dots of your customer's journeys. Using the right Marketing, Sales & CRM technology, and creativity to attract the right audience, convert them to valuable customers and continuously regrow relationships for a lifetime.
• Specialties
• Marketo Consulting, Marketo Implementation, Hubspot Consulting, Hubspot Implementation, Omni-Channel Digital Marketing, Sales and Marketing Process Alignment, Lead Generation, Google Analytics, SEO, Content Marketing, Salesforce Sales Cloud, Conversion Rate Optimization CRO, SAAS Marketing, Growth Marketing, Market Research, Persona and Customer Journey, Martech Integration, Competitive Intelligence, Web Development, Application Devleopment, Marketing, and Marketing Automation

Feb 2021 – Nov 2021 · 9 mos · On-site

• Shipsy is leading the way for Enterprise AI transformation in logistics for Fortune 1000 companies like Heineken, Aramex, DPD, Coca Cola, Catalent, Kellogg's, UPS, Flipkart, Hellmann, Kuehne Nagel, Expeditors and 150+ enterprise customers in 30+ countries globally. We're keeping Agentic AI at the centre to help these enterprises move to an autonomous supply chain.
• Our AI native Enterprise Transportation Management Platform is part of the Gartner Global Magic Quadrant, and we have also acquired a Warehouse Management platform in 2024, which is also now part of the Gartner Magic Quadrant for the APAC region.
• With offices in London, Amsterdam, Riyadh, Dubai, Singapore and Sydney and our product innovation centres in Gurgaon and Bangalore, Shipsy processes over 6 million shipments daily with a team of 250+ people.
• Specialties
• Logistics, Software-as-a-Service (SaaS), Transportation Management Software, Supply chain Optimization, Freight and Fleet management, Container Tracking, Route Optimization, Middle Mile, Artificial Intelligence, OnDemand, Last Mile, Multi Carrier Management, Digital Transformation, Analytics, Warehouse Management Software

Feb 2017 – Jun 2020 · 3 yrs 4 mos · Rochester, New York Metropolitan Area · On-site

• Netsmartz is a US-based digital engineering company delivering software development, AI & Data, Cloud & Cybersecurity, as well as QA & Testing services, for SaaS businesses, SMBs, and Fortune 500s. With 1,500+ technologists across 12 worldwide campuses, we accelerate innovation through agile squads & outcome-based projects. Netsmartz holds strategic partnerships as SI with Microsoft, IBM, Salesforce, ServiceNow & Adobe.
• We specialize in building AI-powered solutions that drive product speed, operational intelligence, and sustainable growth. From embedded AI in SaaS applications to predictive automation and smart data pipelines, we bring the future of software to your business.
• Our 6 AI-First SaaS Engineering Pillars
• We’ve restructured our offerings around six pillars designed to deliver AI-driven innovation at every stage of the SaaS lifecycle:
• AI-Powered Software Development
• Build scalable, intelligent applications using LLMs, ML models, and advanced AI frameworks from recommendation engines to generative copilots.
• Cloud & DevOps Services
• Accelerate delivery with AI-driven CI/CD, automated scaling, and resilient cloud-native infrastructure.
• Product Engineering
• AI-integrated product strategy, design, and development from MVPs to enterprise platforms.
• QA & Test Automation
• Smarter, faster testing with AI-based test generation, predictive defect detection, and self-healing scripts.
• ETL & Data Engineering
• AI-enhanced pipelines for real-time decisioning, dashboarding, and unified business intelligence.
• Cybersecurity Services
• Proactive defense with AI-led threat detection, risk scoring, and compliance automation.

Mar 2016 – Feb 2017 · 11 mos · Simi Valley CA, 93065

• Primary responsibility for managing the U.S. leads generation and marketing campaigns for mid-size and large IT companies.
• Experience in managing new business and multiple clients across Verticals such, Application Services, Infrastructure and BPO.
• Actively involved in all the business activities such as Strategic planning, Business planning and reviews, Marketing / Promotions.
• Identifying customer needs, Account development and Business development.
• Involved in Understanding the prospective client’s business requirements, undertaking product/solution fitment and providing competitive responses

Mar 2015 – Feb 2016 · 11 mos · 42808 Christy Street, Fremont, CA 94538

• B.D.M. - US I.T. Staffing.
• Process Management:-
• Identify qualified I.T. Professionals for our direct clients in USA.
• Create a pipeline of qualified technical resources.
• Create and Maintain candidate tracking.
• Source Candidates.
• Interview qualified resources.
• Negotiate Pay Rates.
• Interview Scheduling.
• Developing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery.
• Team Management:-
• Managing Team functions viz. planning, performance management for all employees in the team.
• Leading, mentoring, coaching, monitoring team members to ensure efficiency in process knowledge, process operations & meeting of individual & group targets.
• Understanding Service Delivery Metrics and Targets and communicating the same to the team on a – Daily/Weekly/Monthly basis.
• Maintaining team performance records and analyzing Performance vs Targets, Trends, Strengths and Developments needed.

Oct 2010 – Feb 2014 · 3 yrs 4 mos · Chandigarh, Chandigarh, India

• Handling of inquiries and complaints to customer satisfaction via chats & Calls.
• Responsible for mentoring new team members.
• Analyzing and giving feedback on the chats and e-surveys to the team and coaching them.
• Rolling out daily updates to the team.

Aug 2008 – Oct 2010 · 2 yrs 2 mos · Gurugram, Haryana, India

Jan 2007 – Jun 2008 · 1 yr 5 mos · Chandigarh,India