Jason Rice

Operations Associate

Fremont, California, United States23 yrs experience

Highly Stable

Key Highlights

23 years of IT operations management experience.
Proven leadership in building and managing teams.
Expertise in developing cost-effective IT solutions.

Stackforce AI infers this person is a seasoned IT operations manager with a strong background in SaaS and customer support.

Contact

Skills

Core Skills

Operations ManagementTechnology Strategy & VisionProduct DevelopmentCustomer Support

Other Skills

Network AdministrationVirtual DesktopProject ManagementTechnology StrategyTroubleshootingHardware SupportSoftware SupportHelp Desk SupportSoftware ApplicationsNetwork TroubleshootingTelephony SupportHelp Desk ManagementUser Account ManagementNetwork ManagementWorkstation Support

About

Accomplished and goal-driven senior IT operations manager and United States Veteran with a 23-year track record of innovation and success with Command Alkon, TEKsystems, Netflix, Silicon Valley Bank, Network Associates, and Trimble Navigation. Proven ability to evaluate, strategize, and drive IT and systems management and operations. Noted leadership skill set with proven success in building, developing, and managing teams to communicate problem impacts, coordinate training and manage resources across multi-site and global operations. Self-starter, who takes the initiative, displays leadership and provides effective support to clients.

Experience

23 yrs

Total Experience

3 yrs 10 mos

Average Tenure

Current Experience

Command alkon

Operations Executive (Remote)

Jan 2007 – Jan 2019 · 12 yrs · Fremont, CA

Selected for the lead position in the Customer Support and Helpdesk department for Command Alkon, FiveCubits and JWS. Provided Customer Support for software which included Trackit, Haulit, and Supplyit software packages.
Coordinated oversight for setting up and maintaining servers, desktop and laptop computers, set up conference rooms, demo rooms, and QA/Dev Labs.
Managed network administration which included setting up users on domains, setting up shares, and installing network printers.
Partnered with several key stakeholders to launch Project Enzo, which focused on developing and releasing a cost-effective and easy to manage Virtual Desktop product.

Customer SupportNetwork AdministrationVirtual DesktopOperations ManagementTechnology Strategy & Vision

Teksystems

Information Technology

Jan 2001 – Jan 2007 · 6 yrs · San Jose, CA

Recruited as a contract employee for various technology companies which include Coherent, ReadRite, Exodus, Covad, and Proactive.
Assisted the IT Department in decision making for upgrading company desktop computers and laptops.
Helped in the process of routine troubleshooting for both hardware and software issues and supported Microsoft Windows XP and 2000.
Collaborated with company teams to help create applications with product availability, cut overall costs, and support data control area of the company.

TroubleshootingHardware SupportSoftware SupportOperations ManagementCustomer Support

Netflix

Desktop Support

Jan 2000 – Jan 2001 · 1 yr · San Jose, CA

Provided customer help desk support via telephone communications and email with end-users. Troubleshoot hardware and software issues and resolved them promptly.
Facilitated hardware and software support on an NT Network.
Performed routine troubleshooting on Windows98/2000 and NT Workstations.
Supported Office 2000, Outlook 2000, GoldMine (migrated to the in-house customized system), and many in-house software applications.

Help Desk SupportTroubleshootingSoftware ApplicationsCustomer SupportOperations Management

Silicon valley bank

Desktop Support

Jan 1999 – Jan 2000 · 1 yr · Santa Clara, CA

Responsible for provided daily support of the bank and fellow branches, coordinated network troubleshooting, peripheral and mobile devices, and telephony.
Provided primary support for all laptops, Palm Pilots, and other hand-held devices.
Supported Windows 95/98 and NT Workstation.

Network TroubleshootingTelephony SupportCustomer Support

Network associates, inc.

Help Desk Team Lead

Jan 1997 – Jan 1999 · 2 yrs · Santa Clara, CA

Led a 4 man help desk team that supported over 2000 users on a global NT environment.
Oversaw the processing and documenting high volumes of calls promptly.
Created and supported user accounts for NT and Microsoft Exchange.
Supported Office97, Exchange and Outlook 98, Internet Explorer 4.0 and McAffee Helpdesk Tool.

Help Desk ManagementUser Account ManagementCustomer SupportOperations Management