Apr 2022 – Dec 2023 · 1 yr 8 mos · Singapore · Hybrid

• Managed a team of 6 hybrid Sales Development Representatives (SDRs) who are in-charged of generating qualified opportunities and pipeline of revenue across Asia markets through Inside Sales approach. Played pivotal role in the entire employee lifecycle from hiring and onboarding to honing skills through coaching, evaluating performance, managing change and conflicts and career development. Fostered strong collaboration across Sales, Marketing and Partnership teams, orchestrating a cohesive effort to elevate conversion rates and cultivate a higher-quality pipeline.
• 2023 QoQ KPI attainment: 108% in Q1, 102% in Q2 and 115% in Q3
• Strengthened and sustained the conversion rate of sales-qualified leads to accepted opportunities from 55% to 75%
• Elevated the HVMQL – SQL conversion rate from 4% in 2022 to 12% in 2023 through proactive collaboration with the marketing team
• Advanced the careers of three outstanding SDRs (50% of the team) in 2023 to different teams in the region
• Organized team activities in partnership with Singapore Habitat for Humanity, Willing Hearts and Food Playground to champion a culture of optimism and cohesion within the team

Apr 2021 – Feb 2022 · 10 mos · Singapore · Hybrid

• Achieved and consistently maintained 95% retention rate on a quarterly basis, surpassing the target attainment by over 125%
• Teamed up with the sales and expansion team to conceptualize and execute expansion campaigns for cutting-edge solutions, yielding a remarkable expansion attainment exceeding 100%
• Maintained highly collaborative working relationship with Sales, Marketing, Product, Network Infrastructure, Customer Support, Legal and other teams to seamlessly close the feedback loop on customer and market requirements and at the same time allowing for immediately identification and mitigation of risk within ASEAN customers

Mar 2019 – Apr 2021 · 2 yrs 1 mo

• Extensive hands-on experience in managing high-performing and diverse team of Business Development and Customer Success Executives who focused on driving and growing the revenue in the whole of APAC region. Played a pivotal role in the entire employee lifecycle from hiring and onboarding to honing skills through coaching, evaluating performance, adeptly managing change and conflicts and career development.

Apr 2018 – Mar 2019 · 11 mos

• Led a team of 10 Customer Success Managers who are focusing on revenue and property conversion, cross selling our newest advertising and marketing solutions and optimizing the customer life cycle. Improved and maintained APAC customer retention rate at 85%. Met and exceeded the team's KPIs and MBOs for revenue growth and customer retention.

Jan 2016 – Mar 2018 · 2 yrs 2 mos

• Managed a pilot team of 12 Account Managers who are in-charged of customer engagement and retention. Improved the APAC region's subscription survival rate and renewal rate to 94% and 85% respectively. Consistently achieved 175% - 200% of the quarterly MBO from 2016 - 2017. Traveled across Indonesia & Malaysia for DMO presentations and client engagement.

Jun 2015 – Dec 2015 · 6 mos

• Managed a team of Business Development Executives who are responsible of client acquisition and revenue growth in Southeast Asia region. Achieved 104% of the sales target on 2015 Q4.

Jul 2014 – Jun 2015 · 11 mos · On-site

• Managed direct and other bank’s insurance sales teams where revenue targets were delivered and exceeded.

Nov 2011 – Jun 2014 · 2 yrs 7 mos · On-site

• Took the lead in building and establishing an outbound sales team from scratch for a collaborative project with Citibank. Commencing with a pilot team of 10, we expanded to 50 Sales Representatives which became the largest sales team Sin the entire contact center. We started offering a single insurance plan which blossomed into promoting four different offerings. This project turned into the organizations biggest sales team which helped me earned my Senior Manager role.

Sep 2009 – Oct 2011 · 2 yrs 1 mo · Singapore · On-site

• • Consistent top Sales Representative of the Acquisition Business Unit of 100+ Outbound Sales Representatives which helped me got a promoted to a senior role and brought me to new exposure and challenge of piloting the Renewal Team

Sep 2008 – Aug 2009 · 11 mos · Singapore · On-site

• First overseas experience with local market assignment. Key responsibility included insurance telemarketing, system updating and reporting, handling customer's queries and persuading potential customers to buy and increase insurance policies.
• Pilot member of an outbound acquisition sales project which expanded from 10 to 30 sales representatives

Apr 2006 – Aug 2008 · 2 yrs 4 mos · Makati, Philippines · On-site

• Planned and delivered coaching sessions appropriate to the ability of the new sales representatives.

Oct 2005 – Mar 2006 · 5 mos · Makati, Philippines · On-site

• First exposure to Business Process Outsourcing specializing in B2C telemarketing. Consistent top revenue generator on a monthly basis.
• Consistent Elite Circle Awardee which was given to monthly sales performers all throughout the year
• Part of the sales pilot team for a financial US company that grew from 12 to 30 Outbound Sales Representatives
• Got 3 consecutive promotions in 12 months of consistent sales achievement

Apr 2004 – Jun 2005 · 1 yr 2 mos · Quezon City, Philippines · On-site

• Reported directly to National Sales Manager to support in the development and execution of sales strategies.
• Took participation in company’s Sales and Expense Budget Planning including Review and Forecasts
• Established and maintained an archive of presentation, marketing materials and reports that are accessible to cross functional teams of Pharmaspec
• Integrated a new system to upgrade the existing application program for the sales team analysis
• Responsible for providing all administrative help to various people in Sales and Marketing Department.