Kaushik Porwal — Operations Associate
I'm a Senior Representative - Operations at Concentrix with hands-on experience in customer handling, escalation management, process adherence, and delivering high quality support across multiple channels. Along with my professional experience, I have completed certifications in SAP FICO, Tally Prime and MS Office, which strengthens my analytical and reporting capabilities. I'm confident in using spreadsheets, preparing reports, understanding financial processes and supporting operations with better data accuracy. I am passionate about continuous learning, improving customer experience, and advancing my carrier in Operations, and Financial Process Environment.
Stackforce AI infers this person is a Customer Operations Specialist with expertise in Financial Processes and Data Analysis.
Location: Noida, Uttar Pradesh, India
Experience: 3 yrs 3 mos
Skills
- Customer Relationship Management
- Process Adherence
- Customer Support
- Escalation Management
Career Highlights
- Proficient in SAP FICO and Tally Prime.
- Strong background in customer support and escalation management.
- Experienced in preparing analytical reports using MS Excel.
Work Experience
Concentrix
Operations Lead (1 yr 3 mos)
Customer Service Representative (2 yrs)
Education
Bachelor of Commerce at Indira Gandhi National Open University
Senior Secondary (12th) at Modern Public School , farrukhabad U.P. , India
Secondary (10th) at Modern Public School , farrukhabad U.P. , India
