Oct 2022 – Mar 2025 · 2 yrs 5 mos · On-site

• Served as the primary liaison between auditors and leadership, ensuring compliance with SOPs, addressing escalations, and maintaining audit standards across multiple regions.
• Improved feedback audits for associates, reducing downtime by 40% through the use of macros.
• Enhanced actionability in low-performing regions, such as Brazil, by onboarding unexplored map resources, leading to a 150bps improvement on a weekly basis.
• Through the use of python, reduced bandwidth spent on preparing the audit production line by automating the entire ingestion file creation process, saving 90 minutes per week.
• Onboarded 80+ new hires onto multiple programs, with thorough planning and personally structured
• training datasets.
• Collaborated with stakeholders, training, and quality teams to roll out key initiatives, align metrics, and foster a mindset of continuous development.
• Led floor-level operations by addressing auditor queries, onboarding new team members, and facilitating knowledge-sharing across teams.

Sep 2018 – Sep 2022 · 4 yrs · On-site

• Implemented detailed SOP clarifications and case-specific guidance to reduce judgment escalations, leading to smoother auditor workflows and fewer leadership disputes.
• Consistent high quality audits helped in improvement in overall accuracy and reduced rework.