Jul 2024 – Oct 2025 · 1 yr 3 mos · Gurugram · On-site

• Lead end-to-end HR operations including recruitment, onboarding, performance management, and policy implementation.
• Manage multiple business verticals, aligning HR strategy with operational and organizational goals.
• Optimized hiring processes to reduce time-to-hire by 20%, improving recruitment efficiency and candidate experience.
• Designed and implemented HR strategies that enhanced workforce engagement and overall productivity.
• Conducted performance appraisal sessions, providing constructive feedback and setting objectives for staff development.
• Coordinated team-building events and activities to enhance morale and foster a collaborative workplace culture.
• Introduced HRIS automation, streamlining documentation, data accuracy, and reporting capabilities.
• Ensured compliance with evolving employment laws and company standards.
• Championed employee relations and conflict resolution, fostering a transparent and inclusive work

Dec 2019 – May 2024 · 4 yrs 5 mos · On-site

• Negotiated with external providers for employee benefits, securing cost-effective solutions for the organisation.
• Coordinated health and safety initiatives, conducting risk assessments and promoting a safe working environment.
• Implemented performance review systems, providing constructive feedback and setting objectives for team improvement.
• Handled employee relations issues, mediating disputes and advising on disciplinary actions to foster a positive work environment.
• Maintained up-to-date records of employee data, including absences, holidays, and personal details for HR compliance.
• Supported AVP - HR and the management in strategic planning, contributing insights on workforce trends and HR metrics.
• Engage with group heads to decode expectations and share feedback / pre-empt high attrition cases.
• Collaborated with CXO's and stakeholders to align business requirements and objectives.
• Facilitated exit interviews, gathering feedback to identify patterns and areas for organisational improvement.
• Coordinated team-building events and activities to enhance morale and foster a collaborative workplace culture.
• Managed confidential employee information with discretion, ensuring adherence to privacy and data protection standards.
• Streamlined HR processes through the implementation of HR Information Systems, enhancing efficiency and data accuracy.
• Liaised with payroll department to verify accuracy of monthly salary disbursements and resolve discrepancies.
• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
• Managed recruitment processes, from advertising vacancies to conducting interviews and selecting candidates.
• Monitored and reported on key HR metrics, using data to inform strategic decision-making.

Sep 2017 – Nov 2019 · 2 yrs 2 mos

• Oversee day-to-day office operations, ensuring smooth workflow and efficient use of resources.
• Organize and manage calendars, ensuring proper time allocation and avoiding scheduling conflicts.
• Organised company-wide events, including team-building exercises and annual parties, to boost morale and enhance company culture.
• Kept up-to-date records of employee information, ensuring data accuracy by distributing periodic employee surveys.
• Assist with the preparation and monitoring of office budgets and expenses.
• Process invoices and maintain records of office-related expenses.
• Handling corporate bookings with transport and hotel confirmations.
• Acted as first point of contact for general HR queries, escalating major concerns to HR Manager when needed.
• Managed employee onboarding and induction programmes, facilitating smooth integration of new hires into the company culture.
• Coordinated HR for the interviews on behalf of HR manager and the Function Head.

Aug 2014 – Jul 2016 · 1 yr 11 mos

• Responsible for bringing the departmental LQA (Leading Quality Assurance) Audit scores (Check-in, Check-out, baggage handling and transport)
• Oversaw booking and reservation system, maximising room occupancy and revenue.
• Promptly and efficiently resolved guest complaints, appropriately compensating customers.
• Conducted staff training sessions on customer service excellence and operational procedures.
• Analysed customer feedback, identifying areas for improvement in service delivery.
• Facilitated communication between front office and other hotel departments to enhance guest experience.
• Prepared reports on front office activities and performance metrics for senior management.
• Acted as the main point of contact for both staff and guest concerning the front office functions during opening hours.
• Assisted in rostering all staff shifts, as well as managing staff absences and holidays.
• Coordinated room allocations, taking into account guest preferences and special requests.
• Conducted ongoing team performance assessments, communicating feedback through appraisals.

Jul 2011 – May 2014 · 2 yrs 10 mos

• Facilitated smooth check-in and check-out process for guests, ensuring a positive first and last impression.
• Processed customer bookings courteously and efficiently, verifying personal information and billing details to secure reservations.
• Implemented feedback mechanisms for guests, gathering insights to enhance service quality.
• Ensured adherence to all the standard procedures, consistently achieving high scores in quality audits.
• Operated hotel booking systems, efficiently managing reservations and cancellations.
• Championed adherence to company policies with meticulous attention to detail.
• Assisted with booking flights, hotels, visas and other travel arrangements to ensure smooth-running business travel for staff.