Feb 2024 – Nov 2024 · 9 mos · Singapore · On-site

Jun 2020 – Feb 2024 · 3 yrs 8 mos · Bengaluru, Karnataka, India

• In this director level position of customer success I Own customer relationships for $10M+ USD book of business. Responsible for driving enablement, adoption, retention, and expansion within the Sumo Logic customer base.
• I'm in the role of Head of Customer Success for India, overseeing both the Technical Account Management and Professional Services teams reporting to me directly.
• President club Achiever for 2022-2023.

Oct 2019 – Jun 2020 · 8 mos

Mar 2018 – Oct 2019 · 1 yr 7 mos · Bangalore

• Understanding of market segments, product/ solution, audience, and buyer/ user segments
• articulating business problem and outcomes, creating value propositions, translating technical
• capabilities and features to business terms
• Sales enablement and communicating the value proposition to customer facing teams to support
• selling
• Working closely with Marketing team on Social media, digital and inbound and outbound marketing,
• marketing measurements with the objective of lead generation and conversion.
• Presentations to key stakeholders in customer organization
• New use case evaluation and creation of business case
• Participation in analyst meetings, reviews
• Competitive benchmarking and differentiation
• Thought leadership
• Represent in customer visits and in publications (blogs, whitepapers)
• Support leaders/ participate in industry events
• Drive product launches and releases
• Internal communication and buzz on key solutions newsletter, mailers, infographics

Dec 2015 – Mar 2018 · 2 yrs 3 mos · Bangalore

• Work closely with the Sales Team to provide RFX/proposal support on designing multi-shore, and complex legal solutions
• Issue resolution among the stake holders
• Guide the teams in identifying win theme and value proposition statements
• Individually able to project manage the entire bid management, including preparing customized, strategically and visually enhanced sales proposals (RFP/ RFI/DDQ/PQQ) and presentations.
• Accountable for quality check and timely delivery of all outgoing proposals/attachments and reports.
• Contribute to various aspects of bid response delivery approaches, solution design, delivery differentiators, commercials
• Ability to own, create and deliver various reports associated to proposal status, team status, queue, performance, etc.
• Design, develop and maintain knowledge assets and Assist in Strategic and/or Industry research

Sep 2013 – Dec 2015 · 2 yrs 3 mos · India

• Spearheading various activities with the assistance of large teams, reporting to the Senior Vice President- Technical Operations and working as the Business Unit Head Role responsible to provide leadership, direction and oversight to the Infrastructure Management and Customer service Unit.
• Primary responsibility of Delivery across all Verticals in India. And Infrastructure Management for entire India Data centers.
• Helping Sales team on technical solution front on audio, video, web conferencing, webcasting and unified communications.
• Coordinate with the executive leadership team to develop tactical plans and manage the business and handled additional responsibility of Lead Role in managing Pre - Sales and Implementation team.
• Developing & implementing Policies and procedures related to operations and including Organizational Plans ensuring Business Development and Growth in the Organization.
• Developing, overseeing and managing multiple Dept. Budgets, ensuring achievement of Revenue & Expenses and mentoring direct reports in effective budget planning and tracking practices.
• Visiting Customers frequently as part of the Delivery Review Process and assure commitment to the customer and negotiating with Vendors & Partners to achieve the best value for the Organization.
• Significantly involved in the Business Development, Delivery Management, Knowledge Management, Competency Building, and Solution offering Development, Technical Reviews, Financial Management and People Management.

Aug 2012 – Sep 2013 · 1 yr 1 mo

• Creating a Project Plan in adherence to the Software Development Process Methodology and Resource Utilization & Job Scheduling in coordination with the Project Leads, Test manager and other stake holders.
• Acted as the Central Coordination Point to facilitate communication and synchronization across Internal Development Teams and Vendor Teams for various Projects and Business Development activities.
• Involved in continuous Project Process Improvements, critical decision making procedures, maintaining Client-Vendor Relationship and delivered Product Demos to the Client at their premises.

Aug 2011 – Aug 2012 · 1 yr

• Responsible for Designing solution and then sharing the same with Dev team in form of Stories & DS.
• Tracking the issues from the sites and ensuring that the fixes are merged in the site code.
• Responsible for breaking down the requirements into stories and also maintain the version mapping and version evolution for the CRBT product.
• Taking care that the release goes to the site on time.
• Responsible for doing Tech Audits, DS and TS review.
• Responsible for evaluating if the supported documents are going along with the release
• Responsible on maintaining the code size being released and defect density is within the threshold
• Responsible for major RS sites, ensuring that the concerns raised by the sites during upgrades and migration are addressed
• Handling swap (migration) from third parties.
• Meeting sales force on future requirements and planning for the same.
• Release version tree maintenance.

Feb 2010 – Aug 2011 · 1 yr 6 mos

Jun 2007 – Feb 2010 · 2 yrs 8 mos

Oct 2004 – Jun 2007 · 2 yrs 8 mos