May 2018 – Jul 2018 · 2 mos · Dubai, United Arab Emirates

• Manage day to day operations and ensue profitability
• Develop conducts training programs for employees of industrial, commercial, service, or
• Government establishment in Management, Sales & Marketing, Finance, HR and IT courses
• Confer with management to gain knowledge of work situation requiring training
• for employees to better understand changes in policies, procedures, regulations
• and technologies
• Formulate teaching outline & determines instructional methods, utilizing knowledge of
• specified training needs effectiveness of such methods as individual training, group
• instruction, lectures, demonstrations, conferences, meetings and workshops
• Select or develops teaching aids, like training handbooks, demonstration models,
• multimedia visual aids, computer tutorials and reference work

Oct 2017 – Feb 2018 · 4 mos · Dubai, United Arab Emirates

• Responsibilities: -
• 1. Approach potential customers to establish relationships
• 2. Actively seek out new sales opportunities through cold calling and networking
• 3. Prepare and deliver appropriate presentations on projects

Feb 2016 – Jul 2017 · 1 yr 5 mos · Dubai, United Arab Emirates

• Responsibilities include:
• 1. Comprehensively searching the most suitable mortgage products
• 2. Fact finding, researching references and doing to checks to verify a client’s financial background and circumstances
• 3. Manage, retain and develop business relationship with developers, brokers and key relationship to achieve set business targets

Jul 2015 – Jan 2016 · 6 mos · Dubai, United Arab Emirates

• Responsibilities: -
• 1. Advise clients on market conditions, prices, mortgages and legal requirements
• 2. Meeting sales targets
• 3. Dealing with Real Estate Agents, Evaluators and Mortgage Brokers

May 2013 – May 2015 · 2 yrs · Dubai, United Arab Emirates

• Responsibilities: -
• 1. 1. Present purchase offers to sellers for consideration
• 2. Act as an intermediary in negotiations between buyers and sellers
• 3. Promote sales of properties through advertisements, open houses, and networking with other Real Estate Agents

Feb 2013 – Jul 2019 · 6 yrs 5 mos · Dubai, United Arab Emirates

• · Develop conducts training programs for employees of industrial, commercial, service, or Government establishment in Management, Sales & Marketing, Finance, HR and IT courses
• · Confer with management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations and technologies
• · Formulate teaching outline & determines instructional methods, utilizing knowledge of specified training needs effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops
• · Select or develops teaching aids, like training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
• · Conduct training sessions covering specified areas like those concerned with new employee orientation, on-the-job training, use of computers and software, apprenticeship programs, sales techniques, health safety practices, public relations, refresher training, promotional development, upgrading, retraining displaced workers and leadership development
• · Test trainees to measure progress to evaluate effectiveness of training
• · May specialize in developing instructional software.

Jan 2013 – May 2013 · 4 mos · Dubai, United Arab Emirates

• Responsibilities: -
• My core job is to do sales, achieving department and individual targets for the following services: -
• · Website Development |SEO|SMM|Brand Development

Sep 2006 – Jan 2013 · 6 yrs 4 mos · Dubai, United Arab Emirates

• ABN AMRO Bank / The Royal Bank Of Scotland / ADCB
• Departments:
• Premium Queue (HNW Clients)
• Responsibilities: -
• Selling various products like Balance Transfers, Card Loans, Insurances etc. to High Net Worth Clients, Premium Clients & Normal Banking Customers.
• Generating leads for home loans, bank accounts, credit cards, personal loans & investments.
• Maintaining coordination among various departments of the bank in regards to Bank Accounts, Credit Cards, Insurances, Investments and Personal Loans etc.
• Attending various meeting with various departments for updates on new policies & procedures.
• Handling and resolving the Department, escalation calls and issues.
• Handling a Team of 10-15 individuals.
• Monitor team & department performance and suggest methods to improve productivity.
• Assisting Team and the Department in sales and selling various banking products.
• Projects and Reports Undertaken: -
• TEAM LEVEL
• Average Handling Time (AHT).
• Team Cross Sell.
• Decline Recreation. (Error Rectification)
• Team Service Quality.
• DEPARTMENT LEVEL
• Banking Audit.
• Arabic Call Backs.
• Original Statement.
• Internal Cross Sell Disputes.
• Loan Amortization Schedule.
• T/L Authorization Errors.
• DO Mark Late.
• Working Days.
• Shift Slots & Duration.
• MIS Reports.
• Sick Leaves.
• Department Cross Sell.
• INTER DEPARTMENT LEVEL (Service Quality)
• Complaints: -
• Internal.
• External.
• Interact.
• Validation.
• Software Packages utilized: AVAYA, CRM, DELTA and MS Excel.
• Major Achievements: -
• Among the Top 5 Performers for the year 2010, 2011 & 2012 in the department.
• Yearly Rating (2009): - Among the Top 2 Assistant Team Leaders.
• Yearly Rating (2008): - Best Assistant Team Leader. (5 out of 5 rating)
• Yearly Rating (2007): - Best Executive. (5 out of 5 rating)

Jan 2006 – Aug 2006 · 7 mos · New Delhi, Delhi, India

• Nature of Job:
• I'm working as a Team Mentor for a Pre Sales (Technical) Team in EGS for UCA Global Inc., its business partner in the USA. The company is into re-selling IBM hardware products to different fortune 500 companies with value added services. My job includes following responsibilities: -
• Preparing Quotations as per customer requirements
• Making client understand about the configuration required for the network setup he wants
• Building relationship with customers through mails and over the phone
• Directly involved and responsible for the New hires’ process and skill set training, handling the OJT (on the job) batches and their performance
• Provide hands-on assistance to the team in case of problems, both, through direct intervention and mentoring
• Ensuring high productivity per seat by providing the best quality of training to new hires
• Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data
• Attending various conference calls with the client for updates on new policies and procedures, new training modules, etc.
• Sending daily reports to the clients and the management

Jul 2004 – Oct 2005 · 1 yr 3 mos · Gurugram, Haryana, India

• Nature of Job:
• Monitor Team Performance and suggest methods to improve productivity and quality
• On the floor training for new and existing officers
• Mentoring and evaluating calls, call coaching and giving feedback to improve call handling
• Handling various day to day issues and managing breaks
• Conducting doubt removal sessions and process specific updates
• Rewards & Recognition’s {Major Achievements}:
• Rated as a Quality Contributor for the year 2005
• Appreciation certificate from Capital One/Convergys for completing 1 year on floor
• Certificate of Commitment
• Quarterly Champion
• Achieved 100% quality consistently for 2 months
• Star of the Month
• Direct Measure of Quality Award
• Power Of One:
• Power of One from colleague for not only building confidence in the team but also for showing value of teamwork
• Power of One from colleague for supporting him and for consistent performance
• Power of One from colleague for supporting him & completing 1 year
• Power of One from Team Leader for 100% attendance in the 1st 6 months
• Power of One from communication coach for efforts
• Power of One from communication coach dated 18th January 2005 for continuous improvement in accent & soft skills and extra ordinary Customer Service