Ragul B

Operations Associate

Chennai, Tamil Nadu, India4 yrs 9 mos experience

Key Highlights

  • Over 22 months of experience in customer experience quality operations.
  • Proven ability to handle escalations and resolve issues efficiently.
  • Strong analytical and problem-solving skills demonstrated in fast-paced environments.
Stackforce AI infers this person is a Customer Experience Quality Operations specialist in a B2C SaaS environment.

Contact

Skills

Core Skills

Customer ServiceRoot Cause Analysis

Other Skills

JavaJavaScriptCore JavaRegression TestingSoftware TestingSoftware Testing Life Cycle (STLC)White Box TestingRequirements AnalysisBlack Box TestingSmoke TestingTest CasesSoftware Development Life Cycle (SDLC)Manual TestingSeleniumITIL

About

22 months of experience as CXQO (Customer Experience Quality operations) associate at Amazon. Dedicated to work effectively in a fast-paced environment and consistently priorities tasks and meet deadlines. Excellent interpersonal skills, initiative, attention to detail, and follow-through skills. I aspire to take a challenging assignment that provides me an opportunity to contribute my efforts and skills acquired for the growth of the organization and self.

Experience

4 yrs 9 mos
Total Experience
2 yrs 6 mos
Average Tenure
2 yrs 2 mos
Current Experience

Walmart

Senior resolution coordinator

Apr 2024Present · 2 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

Amazon

CXQO Associate

Aug 2021Mar 2024 · 2 yrs 7 mos · Chennai, Tamil Nadu, India

  • Handling escalations and resolving them within the SLA, root causing and triaging the error in the back-end environment by moving it to the respective teams to resolve the issues.
Customer ServiceRoot Cause Analysis

Education

KCG College of Technology

Bachelor's degree — Mechanical Engineering

Jul 2015May 2019

KCG College of Technology

Bachelor of Engineering - BE — Mechanical Engineering

Jun 2015May 2019

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