R

Ramya Cotah

Consultant

Canada6 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Successfully launched a hotel during the pandemic.
  • Expert in blending business and design strategies.
  • Author and podcaster focused on personal growth.
Stackforce AI infers this person is a versatile professional in the hospitality and consulting sectors with a strong focus on customer experience and marketing.

Contact

Skills

Core Skills

Product MarketingVenture CapitalConsultingManagement ConsultingMarketing StrategyCustomer Experience Management

Other Skills

Attention to DetailBusiness DesignCommunicationCompetitive AnalysisConflict ResolutionCoordinationCorporate FinanceCreative WritingCreativity and InnovationCritical ThinkingCross-functional CoordinationCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer-Focused Selling

About

I have often been told that I ask a lot of 'whys'. This curiosity has driven me across continents, industries and experiences. Living my dream to break glass ceilings, I strive to show people that success is possible with purpose and passion while pursuing my mission to create happiness and joy. FOUNDATION My journey began in the vibrant lobbies of the luxury Indian hospitality industry, where I delved into pricing strategy & marketing. The pinnacle of this chapter was launching a hotel amidst the pandemic. This experience was a crash course in project management, communication, handling ambiguity, embodying agility, & creating order from chaos. What I loved about the industry was creating memorable experiences, designing innovative strategies, & problem-solving daily to keep guests happy & the business profitable. EXPLORATION However, my curiosity & desire to challenge myself brought me across the world to pursue my Rotman MBA. It was here, amidst finance & economics, that I stumbled upon design thinking & felt a spark within me. But I found myself in a rat race of imposter syndrome & trying to fit in, followed by a journey of self-(re)discovery. My epiphany was realising I was always in flow when discussing user experiences, psychology, behavioral decision-making, & neuro-marketing. Friends told me I lit up! VISION I aim to blend business and design using human-centered strategies in service, systems design, and consulting, helping businesses turn challenges into victories with my versatile skills, empathy, and growth mindset. OUTSIDE WORK My curiosity & drive to impact have led me to: •Author my first book of poetry - Diary of a perplexed twenty something •Start a podcast about navigating life in your twenties - Flip The Script •Teach young Tibetan monks English; assist a differently abled community with funding & digital materials; help GRT hotels provide food to Covid warriors •Explore 24 countries across 5 continents, immersing in local cultures •Bungee jump, skydive, zip-line, paraglide, hot air balloon, trek; PADI Level 2 dive certification •Participate as a ramp model, ac in ads; selected by designer Prasad Bidapa for a modelling workshop •Play field events at the school & district level; awarded Best Women’s Athlete in college; avid runner, novice swimmer, little bit of CrossFit •Participate in debates, elocution, skits; enjoy writing, reading, solving puzzles I believe adventure is a part of life! Happy to connect if you ever want to share stories or go for a workout session—because every great connection begins with a story.

Experience

6 yrs
Total Experience
2 yrs
Average Tenure
2 yrs 3 mos
Current Experience

Deloitte

Consultant

Jan 2025Present · 1 yr 5 mos · Toronto, Ontario, Canada · Hybrid

Vosyn

Product Strategy Deputy Team Lead

Sep 2024Dec 2024 · 3 mos · Etobicoke, Ontario, Canada · Remote

Abcxchange

Product Growth & Marketing Freelancer

Sep 2024Dec 2024 · 3 mos · London Area, United Kingdom · Remote

Product Marketing

Catalyst xl

Catalyst XL Fellow

Jul 2024Jul 2024 · 0 mo · Remote

  • 4-week summer training program on Entrepreneurship and Venture Capital
Venture CapitalInnovation

Deloitte

2 roles

Campus Ambassador

Nov 2023Jun 2024 · 7 mos · Toronto, Ontario, Canada

Consultant

May 2023Aug 2023 · 3 mos · Toronto, Ontario, Canada · Hybrid

  • Built a capital planning maturity model for a university, identifying industry benchmarks to develop a comprehensive prioritization tool, strategy, and implementation plan.
  • Developed a process optimization strategy for the strategic planning cycle of a local college, providing recommendations for a new budget planning model and bridging communication gaps.
  • Actively participated in business development by preparing proposals and designing internal strategies for sales decks.
  • Re-designed the employee onboarding process for the Higher Education Team within the firm.
Workload PrioritizationCommunicationConsultingManagement ConsultingCritical ThinkingStructured Thinking+4

Taj hotels

3 roles

Assistant Revenue Manager

Nov 2021Apr 2022 · 5 mos

  • Earned an accelerated promotion, gaining additional responsibilities
  • Created and executed the go-to-market strategy for Taj’s first gourmet store in Delhi, Qmin.
  • Organized PR events and managed influencers to enhance the hotel's reach and visibility
  • Identified opportunities to improve customer satisfaction and enhance customer experience by optimizing pricing and processes.
  • Supported sales in client engagement for event venues and banquets.
  • Collaborated with various departments, including front office and F&B, to streamline services and ensure positive guest experiences.
Go-to-Market StrategyMarket SegmentationWorkload PrioritizationCommunicationLeadershipCritical Thinking+8

Assistant Manager - Revenue Management

Promoted

Apr 2020Oct 2021 · 1 yr 6 mos

  • Handled pricing strategy and marketing for The Connaught, IHCL SeleQtions, a business hotel, and pricing strategy for The Gateway Resort Damdama, a leisure hotel.
  • Led the pre-opening team for The Connaught, IHCL SeleQtions, launching during the Covid pandemic, including setting up electronic distribution systems and designing the hotel launch strategy and experiential guest offerings.
  • Restructured the business model during the second lockdown, implementing value-based pricing to accommodate 150+ doctors over two months and jointly designing safety protocols for staff.
  • Developed and implemented various promotions and offers for both hotels, identifying ancillary opportunities to diversify revenue streams during the pandemic.
  • Initiated and managed multiple agency partnerships for hotel public relations and social media strategy, leading to the addition of marketing into my responsibilities.
Go-to-Market StrategyMarket SegmentationWorkload PrioritizationCommunicationCritical ThinkingCompetitive Analysis+7

Management Trainee

Sep 2018Mar 2020 · 1 yr 6 mos

  • Selected as one of 27 students across India for the prestigious Hotelier Development Program, specializing in Revenue Management (Pricing Strategy).
  • Special Events- Curated and managed gueat experiences; collectively executed elite events such as Nick Jonas Wedding, Ambani Wedding, Indian Prime Minister’s dignitary meeting
  • Taj Mahal, Mumbai - Flagship Property
  • Participated in a rotational program, gaining in-depth knowledge of the management of front and back-office operations including cost management, revenue optimization, operations management, service standards, employee motivation, and cross-functional coordination.
  • Taj Corporate Office
  • Worked on central reservation systems, distribution systems, and revenue management systems for a chain of 110 hotels (at that time).
  • Monitored and prepared revenue KPI matrices for C-suite teams, providing insights for future revenue strategies.
  • Partnered with the corporate distribution team on productivity analysis and future contracting partners
  • Executed onboarding of Online Travel Agencies for existing and pre-opening hotels.
  • Devised frameworks for chain-level promotions and collaborated with the marketing department on go-to-market strategies.
  • Taj Palace, New Delhi
  • Assisted in developing pricing strategies, managing the back-end systems, and hotel’s brand website and Online Travel Agent (OTA) pages and to ensure seamless customer journey for bookings and optimize hotel revenues.
  • Supported the smooth functioning of the reservations department and coordinated with the front office for seamless operations.
  • Monitored and prepared revenue KPI matrices for a portfolio of 6 hotels, providing actionable insights for revenue management.
Customer EngagementCustomer-Focused SellingCustomer Experience

Oberoi hotels & resorts

Hotel Operations Trainee

Oct 2017Dec 2017 · 2 mos · Bengaluru Area, India · On-site

  • Luxury business hotel known for the highest levels of customer service and satisfaction
  • Participated in a rotational program, gaining comprehensive knowledge of operations across various departments, including (but not limited to ) Sales and Marketing, Housekeeping, Engineering, Maintenance, Front Office, and Food & Beverage.
  • Handled the festivity desk during the Christmas season, selling celebration experiences, bakery products, food items, and hampers, contributing to the hotel's achievement of sales targets.
CommunicationCustomer EngagementSalesCustomer Experience

St. regis hotels & resorts

Hotel Operations Trainee

May 2017Sep 2017 · 4 mos · Maldives · On-site

  • Luxury leisure hotel known for the highest levels of customer service and satisfaction
  • As the hostess, managed reservations and seating arrangements to optimize table turnover while maintaining a welcoming atmosphere.
  • Handled guest inquiries and special requests with professionalism, contributing to high guest satisfaction.
  • Delivered exceptional service, ensuring a high-quality dining experience for guests.
  • Collaborated with kitchen staff and management to ensure seamless service and timely delivery of dishes.
  • Assisted with the exclusive Decanter Dinner, a six-course wine and food pairing menu, ensuring the highest levels of guest satisfaction.
  • Helped manage front desk operations, ensuring efficient check-ins and check-outs, and maintaining a welcoming environment for guests
  • Assisted in back-office and call center operations to ensure seamless coordination, efficient workflow, and high guest satisfaction.
CommunicationCustomer EngagementCustomer-Focused SellingCustomer Experience

Radisson blu

Hotel Operations Trainee

Jun 2016Jul 2016 · 1 mo · Chennai Area, India · On-site

  • Interned in the departments of Revenue Management, Reservations and Sales
  • Assisted in preparing daily, weekly, and monthly revenue reports, providing insights to senior management for strategic decision-making
  • Processed reservations and cancellations efficiently, ensuring accuracy and adherence to company policies.
  • Responded to guest inquiries and requests regarding room availability, rates, and services, providing exceptional customer service.
  • Maintained updated records of reservations in the system, ensuring accurate and up-to-date information.
  • Assisted in preparing sales presentations and proposals, tailoring them to meet the specific needs of potential clients.
  • Participated in client meetings and site tours, providing information and answering questions to support the sales process.
CoordinationSalesAttention to DetailCustomer Experience

Wizcraft international entertainment pvt. ltd.

Event Planner Intern

May 2016Jun 2016 · 1 mo · Bangalore · On-site

  • As a member of the Event Active Team, helped organize multiple events, corporate meetings and community gatherings
  • Coordinated with vendors and suppliers to secure venues, catering, decorations, and other event essentials
  • Was part of the planning and execution of the Launch of Shangri La’s bar – Hype in 2016 in Bangalore
  • Managed event logistics, including setting up and tearing down, to ensure timely execution and smooth transitions.
  • Handled guest lists and RSVPs, managing communications and ensuring accurate headcounts for events.
  • Handled the artist management to ensure smooth flow of events
CommunicationProject CoordinationCustomer ExperienceEvent PlanningProject Management

Westin hotels & resorts

Hotel Operations Trainee

May 2015Jul 2015 · 2 mos · Chennai Area, India · On-site

  • Participated in restaurant operations, ensuring smooth processes, high guest satisfaction, removal of bottlenecks, and adherence to service standards.
  • Helped manage front desk operations, ensuring efficient check-ins and check-outs, and maintaining a welcoming environment for guests
  • Assisted in back-office and call center operations to ensure seamless coordination, efficient workflow, and high guest satisfaction.
CommunicationCross-functional CoordinationAttention to DetailCustomer Experience

Education

University of Toronto - Rotman School of Management

Master of Business Administration - MBA

Aug 2022Jul 2024

Welcomgroup Graduate School of Hotel Administration, Manipal

Bachelor's degree

May 2014Jul 2018

St. Michaels Academy, Chennai

Math

Jan 2004Jan 2014

Baldwins Girls Higher Secondary School, Bangalore

Jan 2002Jan 2004

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