Oct 2020 – Aug 2021 · 10 mos

• Shipped route-optimization features that cut client ops delays 22%, improving on-time performance.
• Ran quarterly exec reviews for key logos; clarified value delivered and drove 25%+ client retention.
• Benchmarked competitors and performed analysis ehich led to 3 strategic roadmap features; coordinated delivery with 2 APMs, contributing $2M+ in realized revenue and enterprise wins.

Dec 2019 – Oct 2020 · 10 mos

• Drove product synergies for a strategic acquisition; designed cross-sell bundles that increased retained revenue +17% and added $3M+ gross recurring revenue.
• Redesigned order allocation and rider earnings logic for India’s largest food-delivery partner, improving unit economics +22% and rider net earnings +15%.
• Integrated regional payment gateways to diversify payouts, reducing failure rate 67%+.
• Built a rider earnings transparency dashboard (incentives, taxes, penalties), lifting promoter score +47 pts; managed P&L for the product line.

Dec 2018 – Dec 2019 · 1 yr

• Single point of contact for senior stakeholders – served as the main interface for C-suite, directors, and key account managers, overseeing several of the company’s largest enterprise relationships.
• Portfolio owner for core offerings – developed customer-success-focused growth strategies and guided each product through the entire software-development life-cycle.
• Road-map leadership – translated competitive-intelligence insights into product road-maps that directly supported the firm’s strategic goals.
• Data-driven backlog management – analysed user behaviour, prioritised and refined the backlog, and delivered continuous improvements within a disciplined Scrum environment.

Oct 2017 – Jan 2019 · 1 yr 3 mos · Pune/Pimpri-Chinchwad Area

• Managed 3 enterprise relationships; orchestrated AWS migrations that reduced client server costs 35% and helped drive 24%+ growth in client-billed revenue.
• Grew qualified inbound leads +19% by mining web analytics and partnering with marketing on a site revamp.

Jun 2017 – Sep 2017 · 3 mos · Pune/Pimpri-Chinchwad Area

• >Mapping Go-to cloud strategy for multiple clients based on their requirements
• >Facilitated and managed end to end migration and deployments of clients to Google cloud platform
• >Managed the workings of the technical team during self-generated projects
• >Worked alongside the technical team to design the flow of various Machine Learning and BigData projects
• >Account management and maintaining client relationships for the organization

Feb 2017 – Mar 2017 · 1 mo · Greater Indore Area

• Employed Network Theory and Spectral Graph Theory to map miRna - mRna interaction and elucidated key P.P.I. in network data sets.

Aug 2016 – Sep 2017 · 1 yr 1 mo · India · On-site

• SaaS product for hospitality companies to improve customer experience and improve operational efficiency.

Apr 2016 – Jul 2016 · 3 mos · Bengaluru, Karnataka, India

• Developed and Executed Go-to Marketing Strategy for their short term rental service project
• Lead generation and Business collaboration with different prospects and majors in the vertical
• Account Management of leads converting 8 prospects into customers

May 2015 – Jul 2015 · 2 mos · Jafrabad , Gujrat

• Proposed a new plan of action to prevent chloride corrosion by analyzing all available strategies and products in the market and contrasting them against employed procedures