Mar 2021 – May 2023 · 2 yrs 2 mos · Remote · Remote

• Sales & Sales Operations leadership role encompassing strategic account development, management of solutions delivery teams, account managers and making sales operations improvements to grow enterprise accounts in IT project solutions.
• Created & implemented tactical plan to improve account performance for telecom vertical including Verizon, T-Mobile & Comcast.
• Closed (13) $300k+ revenue contracts with 23% average GP in first 9 months.
• Led team to make operational improvements to increase our supplier rank from 24 to 17 in 6 months.
• Built a $22M pipeline in the first year from new contacts and referrals.
• Improved account profitability to 23% in the first 9 months through urgent metrics management.
• Applied changes to operating model to increase client meetings, consultant interviews, contract agreements and shorten accounts sales cycle.
• Created processes to improve client RFP response including urgency, timeframes, and technical details therefore better controlling outcomes.
• Carry out project activities for client initiatives related to telecom engineering, data science, machine learning, 5G deployment.
• Maintained $200+ Million Time and Materials workforce program.

Feb 2020 – Dec 2020 · 10 mos · Remote

• As part of Comcast’s corporate sales effectiveness team, I focus on driving strategic metrics across multiple sales channels including B2C, inbound, partners/vendors and support various products including Xfinity Mobile and its attached warranty/protection add-on.
• Served as a core member of the corporate sales effectiveness team focused on driving strategic initiatives in national sales channels and creating change management behaviors to expand video, mobile, home security, and mobile protection attach rates, leading to a boost in monthly revenues.
• Attained 5% wireless subscriber growth through competitive data analysis for 5 sales channels.
• Implemented innovative change management tactics, increasing utilization of the internal sales order entry tool from 17% to 70% across 7 call centers with 5K employees.
• Boosted Xfinity Mobile Protection attach rate by strategically campaigning product attributes in assigned call centers.

Jan 2018 – Jan 2020 · 2 yrs · Greater New York City Area

• Oversaw client relationship and had general management function of two strategic start-up business units in partnership CDW & Vonage. Tasked with growing the subscriber base of a remote IT Tech Support App (SaaS Product) and warranty/insurance protection products within client channels. Directed all program operations with multiple internal/external departments including product, inside sales, sales enablement, finance, business development, marketing and the call center supporting end subscribers.
• Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities.
• Developed and executed a creative subscriber growth strategy, producing positive results within 6 months, adding 1.1K+ monthly users, 553 more than the prior term, in the first full year.
• Achieved 8x revenue growth after replicating proof of concept across 4 sales teams and surpassed the initial attach rate goal of 10% to 24% within 8 months of pilot launch.
• Improved seller participation (offer rate) to 71%, growing revenue by 27% month over month while also realizing a 92 Net Promoter Score (NPS), a 90% Resolution Rate (RR), and 67% App Engagement.
• Launched a monthly national call to share best practices for growing company products, increasing attendees from 50 to 1K+ in 1 year.

May 2012 – Jan 2018 · 5 yrs 8 mos · Greater New York City Area

• Developed and executed subscriber growth strategy of mobile device insurance and content backup app (Lookout) within Metro by T-Mobile’s northeast region and top 10 national accounts. Created local and national growth initiatives to drive subscriber sales and improve client metrics. Established and maintained unmatched cross-functional relationships at various client ranks.
• Devised local/national growth initiatives to drive 10k monthly net subscribers and improve client metrics by 20%.
• Generated $28M in annual subscriber revenue and 30% overall penetration while building $1 SMB Spiff escalating sales over 20 national accounts, positively impacting client metrics at scale.
• Achieved a #1 national rank for the corporate channel with 85% attachment increasing 800 bps in 2017.
• Recognized for Outstanding Take Rate of 85%, Net Adds and Churn Performance of 9%, and highest quota attainment of 137% in 2017.
• Surpassed the annual quota by 10% under extreme value proposition challenges and led the corporate channel at T-Mobile at #1 with an 85% product attach rate, the highest in the country.

Apr 2009 – Apr 2012 · 3 yrs · Greater New York City Area

• Launched market and grew sales of mobile device insurance within T-Mobile NY/NJ Region. Initial focus on discovering market decision makers to establish relationships and cement long term sales influence.
• Increased sales of mobile device protection in T-Mobile NY/NJ Region by 20% with an initial focus on discovering market decision-makers to establish relationships and strengthen long term sales influence.
• Exceeded 35% mobile device protection sales in the T-Mobile retail channel and achieved the 30% overall sales goal in the New York indirect small business channel.
• Formed a key client ambassador program to support overall attach rates targets to 40+% and partnered with operations to implement a POS prompt, boosting the offer rate by 54%.
• Created a handset discount program resulting in 6 months of consecutive growth while elevating the 2 largest accounts by 1400 bps in 220+ wireless stores.