Sep 2023 – May 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Spearheaded a robust fleet of delivery partners, optimizing supply to
• meet order demands and ensuring an exceptional customer experience.
• Conducted regular field meetings, fostering effective communication to
• address and resolve delivery partner issues.
• Monitored key performance indicators, swiftly identifying and rectifying
• performance issues to maintain operational excellence.
• Championed engagement initiatives to reduce turnover and sustain high
• login rates within the designated area.
• Delivered comprehensive training on best practices and standard
• operating procedures, enhancing the delivery experience.
• Demonstrated expertise in on-ground conflict resolution, maintaining
• harmony and efficiency in operations.

Jul 2022 – Oct 2023 · 1 yr 3 mos · Greater Bengaluru Area · On-site

• Manage the technician supply pan India
• 2. Analyze supply chain planning system plan quality, identify issues, and root cause, and suggest fixes
• 3. Collaborate with sales, operations, and customer service teams
• 4. Suggest solutions for process improvements
• 5. Build and maintain good relationships with vendors
• 6. Achieve KPIs based on the SOPs
• Team Management, Manage Supply, Project Management, New Projects, MBG's Plan, Branding, New Vendor Onboarding, etc
• 7. Managing B2B clients, ACKO, Flipkart, Amazon, Jio BP, OLA, and Altigreen serving End to End service and 100% Fulfilment,
• 8. Managing 25+ Towing vendors all over Bangalore with smooth payment transactions from read assist on T+1 day.

Sep 2021 – Jul 2022 · 10 mos · Bangalore Urban, Karnataka, India

• Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
• Lead Innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
• Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers
• What We’re Looking For - People with endless curiosity and hunger to learn - Owners who will think of Zepto as their own venture - Operators obsessed with customer experience

Oct 2019 – Aug 2021 · 1 yr 10 mos · Bangalore

• Identifying operational weaknesses and help innovate new processes.
• Providing analytics and visibility into the granular steps needed to full fill customer orders
• for real-time.
• Data-driven decisions across the organization and using data to creatively grow the business.
• Have the ability to build relationships, manage stakeholders, and create a strong partnership
• between Central Ops and other teams across the business.
• End-to-end visibility and control – visibility over the order, drivers, and third-party logistics
• partners.
• Easy to Do Business with Pro-Active Notification and effective communication
• Provide regular updates to our Regional KAM and ZM to align on service delivery and key
• focus areas benchmark performance with other Control Towers within the region.
• Ensure coaching and best practice sharing across the Control Tower team
• Coordinate and follow-up on returns to sellers/vendors ensuring items are received in the right
• quantity and quality.
• Coordinate with KAM/KM/ZM and resolve customer escalations.  Maintain daily MIS reporting on performance for different locations.
• To work with the tech team to build internal tools & automation to achieve efficiency and
• scalability

Aug 2017 – Oct 2019 · 2 yrs 2 mos · Bangalore

• Working as an associate at Uber Eats Specialized in manhandling.
• Creating daily reports and updating the tracker sheets.
• Continuing to improve the payment process.
• Reconciling processed work by verifying entries and comparing system reports to
• balances
• Keeping track of all payments and expenditures, including payroll, purchase orders,
• invoices, statements, etc.
• Preparation & Maintaining attention monthly report for Agents.
• Develop timely reports preparation of Daily/Weekly/Monthly review and reports
• Maintaining historical records
• Specialized in handling all escalations.
• Leading an entire team for a common goal.
• Preparation & Maintaining attention monthly report for Agents.
• Develop timely reports preparation of Daily/Weekly/Monthly review and reports.
• Worked on several work streams like on boarding, payments, Priority (Docs&Device),
• Quality. On-Demand and Regulation and Policy.
• Handled a tough situation during the strike-Took initiative and spoke to 50+Drivers on
• their issues and solved them by escalating to higher Dops team
• Risk analyst to Identify data for invalid trips, Invalid payments between the rider and driver and blocking or deducting payments towards the partner
• Worked on Fraud related to driver issues and escalated to Dops
• Was promoted to take a decision on repeated waitlisted drivers, whether to retain them
• in our platform or no.
• A customer-oriented, multitasking professional with excellent analytical and
• logical skills, problem-solving, and structured thinking.
• Creating daily reports and updating the tracker sheets.
• Driver Operations as a Greenlight Expert to solve driver issues, a Train driver on quality and
• take
• Additional projects interrelated with my work.

Sep 2016 – Aug 2017 · 11 mos · Bangaon Area, India

• Handled customer interactions in Paytm process
• Ensured all new admission call activities are in accordance to set guidelines
• Shared best practices and knowledge with colleagues and teams helping achieve the
• sales targets
• Ensured appropriate collection procedure maintains the customer service focus
• Provides an interface between customer and company
• Good interpersonal and communication skills along with the listening ability
• Able to handle stress and active problem-solving skills Provide customer service and
• account
• Management support services for hotels Handled incoming questions from the clients