Sayantan Mitra

Operations Associate

Kolkata, West Bengal, India10 yrs 7 mos experience
Highly Stable

Key Highlights

  • 10 years of experience in Workforce Management.
  • Expert in real-time queue management and data analysis.
  • Proficient in various data visualization tools.
Stackforce AI infers this person is a Workforce Management specialist in the BPO industry.

Contact

LinkedIn

Skills

Core Skills

Workforce ManagementData Analysis

Other Skills

Real time queue managementReports Dashboard DevelopmentRCAAttendance ManagementReal Time schedule modificationsJira ticket managementExceptions managementComputer HardwareMicrosoft ExcelTransaction monitoringPareto AnalysisIEX Total ViewLean ToolsTeam LeadershipCapacity Planning

About

I am a WFM professional with 10 years of experience in BPO industry

Experience

10 yrs 7 mos
Total Experience
2 yrs 1 mo
Average Tenure
--
Current Experience

Deel

Workforce Management Specialist

Mar 2023 – Present · 3 yrs 3 mos · Remote · Remote

  • Global Hiring and Payroll

Uber

2 roles

Senior RTA

Apr 2022 – Mar 2023 · 11 mos

Workforce Management Specialist-RTA

Feb 2020 – Apr 2022 · 2 yrs 2 mos

  • Real time queue management, Reports Dashboard Development, RCA, Attendance Management, Real Time schedule modifications, Jira ticket management, Exceptions management.
Real time queue managementReports Dashboard DevelopmentRCAAttendance ManagementReal Time schedule modificationsJira ticket management+3

Fusion bpo services

Workforce Management - Senior Executive / Business Analyst

Apr 2019 – Jan 2020 · 9 mos · Kolkata Area, India

  • Workforce Management
  • Business Analysis

Wipro

Team Leader-Workforce Management

Apr 2014 – Apr 2019 · 5 yrs · Hyderabad Area, India

Aegis limited

Operations Executive

Jan 2013 – Jan 2014 · 1 yr · Kolkata Area, India

Vodafone

Super cc officer

Feb 2012 – Nov 2012 · 9 mos · Kolkata Area, India

  • Contractual

Education

Annamalai University

Bachelor of Business Administration - BBA — General Studies

Jan 2012 – Jan 2014

st. augustine's day school ,barrackpore

isc — science

Jan 1992 – Jan 2007

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