Serena Godfrey — CEO

An inspirational and transformational Operations Director and client service specialist, I place integrity, cultural values and organizational delivery front and centre of all corporate vision, colleague and customer-facing activity. With the courage to challenge the conventional, as well as relying on informed intuition, and an instinct for what works, I offer a proven record of successfully designing and implementing operational and service strategies at a global level to reverse underperformance and achieve corporate growth. I continually invest effort to manage business relationships both internally and externally, develop existing links, and identify new opportunities through proactive networking. Achievements have included improving internal corporate efficiency, performance and information flow through refining communication, reporting and planning processes across multiple global sites. Equally importantly, I have been able to transform employee engagement and retention rates through training, mentoring and communication programs, significantly supporting team and individual development to facilitate high performance, as well as personal success. I aim to lead at all times with integrity, kindness and pragmatism, promoting dignity, inclusion and a working environment that promotes personal skill-set and strengths, and identifies how individual strengths are able to support the delivery of corporate goals. My career goal for the future is to explore new challenges, and to take on a position that will best utilise the strengths and abilities that I have developed throughout my career to date; one that will provide additional opportunities for leadership development as well as personal and professional growth. .

Stackforce AI infers this person is a leader in Operations Management within the BPO and Customer Service industry.

Experience: 22 yrs 6 mos