Jul 2012 – Jan 2020 · 7 yrs 6 mos · Gurugram, Haryana, India · Hybrid

• www.coretechsystems.in
• Overall my profile is divided in three sections, Business Development, Facilitating Workshops and Value-Add to the organization. The work is exciting, incisive and sometimes nerve-wracking but worth all the effort. It provides varied experiences as clients are from different industries, their methodologies, attitude and expectations vary and add helpful challenge. Each project is a new learning opportunity about self as well as others. And I love that.
• Here, my responsibilities include:
• Incisive Training Needs Analysis for the client
• Pre-Workshop Analysis to Customize Learning Solutions
• Running Focus Groups and Facilitating Workshops
• Situational Coaching
• Post Workshop Report Analysis
• Individual Analysis Basis the Psychometric Tool/s Used
• Creating Client Base
• Maintaining Existing Client Base
• Business Proposals & Presentations
• Helping clients in formulating and implementing recommendations/solutions

Aug 2011 – Apr 2012 · 8 mos · Wuxi

• 1. Training the staff on:
• Management Skills
• Negotiation Skills
• Valuing Diversity
• Customer Service & Handling
• Contributing to Team Success
• Work Standards
• Managing Conflict
• Time Management
• Business Writing Skills
• 2. Interviewing and evaluating potential job candidates to verify if they have the required language proficiency
• 3. Designing and updating training modules
• 4. Performing oral and written evaluation of new employees

Sep 2009 – Jul 2011 · 1 yr 10 mos · Suzhou

• Trained Finance, Software, and BPO Majors on:
• Business Writing Skills
• Business English
• Email Etiquette
• Team Building
• Prepared chosen students for provincial level English competition. SISO won the 3rd prize in 2009 and 2nd as well as the 3rd prize in 2010.

Mar 2008 – Aug 2009 · 1 yr 5 mos · Suzhou

• 1. Workshops on:
• Telephone Etiquette
• Accent Neutralization
• Email Etiquette
• Presentation Skills
• Customer Service
• 2. Assessing Candidates
• 3. Creating Pre/Mid and Final Assessment Tests
• 4. Maintaining Trainee Performance Record

Apr 2007 – Mar 2008 · 11 mos · Gurugram, Haryana, India · On-site

• 1. Conducted training for those aspiring to join the BPO
• 2. Conducted training for the Hire & Train candidates of the partner clients
• 3. Was involved in proof reading the content designing for various levels of language training for Call centers

Aug 2005 – Jan 2006 · 5 mos · Noida, Uttar Pradesh, India

• My responsibilities involved content writing and content evaluation:
• Content writing for publications on chemistry and mechanical equipment.
• Creating Abstracts of the articles based on objectives and requirements on the clients.
• Indexing of articles for clients on different evaluation parameters.