Sep 2021 – Nov 2025 · 4 yrs 2 mos

• Smart Delivery Transformation. PMO and OPEX

Jan 2020 – Nov 2025 · 5 yrs 10 mos

• Portfolio Management and Audit Support.

Apr 2018 – Jan 2020 · 1 yr 9 mos · New Delhi Area, India

• Handling Service operations & Projects PAN India. Taking care of Project Execution & vendor management .Leading team of 100+ Employees with direct reporting of 40 Employees. Vendor management, contracts review and performance analysis.
• Taking care of corporate clients & Key account to build strong relationship for organization
• Reports & Business Analysis on regular basis.
• Review and analysis for ongoing contacts or projects in region.
• Requirement Gathering, & knowledge Transfer within department to draft business documents related to contract and projects.
• Creating models and forecasting Revenues for the Project and new product launch.
• Checking the Project Viability By Calculating the IRR of the Project
• Perform detail historical and projected comparative financial analysis; evaluated company credit quality.
• budgets and forecasting the profitability on the basis of historical data analysis and rightful assumptions.
• Performing market and competitor’s analysis within industry.
• Project management, planning and execution.
• Clients and vendor management.
• Outlook the operations and service support pan india.
• Leading a team of 50 associates in service & operations department.

Oct 2017 – Mar 2018 · 5 mos · Noida Area, India

• Working on GST Project as an Operations Lead.
• Coaching & training for fellow Leads & associated about GST & Indirect taxation.
• Client interaction in order to enhance user experience to adopt the new indirect taxation system.
• Maintains occupancy on floor and other targets as essential for project requirement.
• Taking escalations to assure best possible service.
• Maintaining the SLA & delivering the task as per SOW.
• Team Motivation & management.
• Adhere to process requirement. Getting clients query done within defined target time.
• Assisting finance professional in filling their GST returns.

Aug 2014 – Aug 2017 · 3 yrs · New Delhi Area, India

• Looking after service operations and support for north region. Working within cross functional departments like Technical, Finance, Support and service. Assisting manager and other departments in defining the SLA and contractual clauses.
• Represent the organization and participate in client visits and reviews.
• Answerable operations related queries from the client and internal stakeholders
• Track and monitor service delivery as per the SOW.
• Prepare Delivery Plan and keep it updated along with other performance reports.
• Weekly and monthly review on business and team performance.
• Real time analysis and work force management as per business requirement. And department for execution.
• Actively taking part in client meeting with respective sales team for BD
• Assisting senior management in day to day business operations.
• Close monitoring of all running projects for in region and Liaison Between Product development.
• Research and analysis for monthly/quarterly reports for better client service. Technical analysis and feedback to meet project goal and client expectation .
• Monitoring of project and publishing daily reports on various analysis with help of MIS.
• Weekly/Monthly and quarterly business and individuals review to identify the gap in process.
• Arranging training's on product and as per process requirement for smooth business run.
• Vendor Management