Jan 2020 – Nov 2023 · 3 yrs 10 mos · Pune Area, India

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Submitting daily expenses to the account department and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager/admin head by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

Apr 2018 – Jan 2020 · 1 yr 9 mos · Baner

• — Attending visitors, handling phone calls, Handling booking for meetings & conferences
• — Providing timely, courteous and knowledgeable response to information requests screening and transferring the calls
• — Responsible for the general administrative activities & generating reports
• — Supervising the mailroom & medical room operation
• — Handle reservations for air, hotel & ground travel for employees & clients
• — Coordinating with the vendors for collecting minimum 3 quotes for any purchase requisition within the department & submitting the same to Central Procurement Team
• — Following up with the vendors for obtaining timely delivery of materials to ensure smooth execution of processes
• — TLP booking for the employees & Clients
• — Resolves administrative problems by coordinating preparation of reports, analyzing data & identifying solutions
• — Gathering/updating data to maintain department record & data base

Sep 2012 – Jan 2013 · 4 mos · Pune

• Key Responsibilities:-
• Independently managing calendar, setting up 1:1 meetings/skip level meetings.
• Setting up daily, weekly, monthly review meetings, follow up meetings/conference calls/video conference calls and web conferencing.
• Preparing itinerary, making travel and hotel arrangements
• Co-ordination between support functions such as HR, Finance, IT, WFM, Quality, Admin, other sectors & competencies across geo locations.
• Maintaining official and personal files with utmost confidentiality.
• Salary disbursements, claiming of official expenses, payments to credit cards and reconciliation of all accounts.
• Maintain database of employees / contacts / vendors & clients.
• Organizing events, security, welcome events etc.

Apr 2011 – Jan 2012 · 9 mos

• Key Responsibilities:-
•  Assisting the Business Head in day today secretarial functions.
•  Screening of emails/couriers/calls, handling visitors and directing them to concerned departments
•  Setting up 1:1 meetings/skip level meetings.
•  Answer phones and direct all incoming calls to appropriate party promptly and efficiently
•  Co-ordination between support functions such as HR, Finance, IT, Admin, other sectors.
•  Prioritize and manage multiple assignments simultaneously, and follow through on issues in a
•  timely manner
•  Maintaining official and personal files with utmost confidentiality.
•  Claiming of official expenses, payments to credit cards and reconciliation of all accounts.
•  Maintain database of employees / contacts / vendors & clients.

Feb 2008 – Apr 2011 · 3 yrs 2 mos

• Chief Responsibilities as an Executive Assistant :
•  Assisting the India COE Leader in day today secretarial functions.
•  Preparing itinerary, making travel and hotel arrangements.
•  Screening of emails/couriers/calls, handling visitors and directing them to concerned departments
•  Independently managing calendar, setting up 1:1 meetings/skip level meetings.
•  Setting up daily, weekly, monthly review meetings, follow up meetings/conference calls/video conference calls and web conferencing.
•  Co-ordination between support functions such as HR, Finance, IT, WFM, Quality, Admin, other sectors & competencies across geo locations.
•  Maintaining official and personal files with utmost confidentiality.
•  Salary disbursements, claiming of official expenses, payments to credit cards and reconciliation of all accounts.
•  Maintain database of employees / contacts / vendors & clients.
•  Organizing events, security, welcome events etc.
• Worked As Sr. Operation Executive (Feb 2008 - May 2011)
• Insurance Process.
• Chief Responsibilities
• Develop strong client and customer relationship.
• Responsible for updating clients on the Monthly Performance - ensuring 100% accuracy in data management.
• Managing Helpdesk where tickets are generated and assigned to different Lob's .
• Updating and Tracking Customer Complaints and analysing the same to be under the Service Level Agreement.
• Managing customer as well as client Escalations.
• Responsible for providing inputs and analysis for process growth and improvement of current activities for best results.
• Helping manager 's in Collating data for Internal Business Reviews.
• Managing Discrepancies, Death Claim Settlements & Processing Free Look Cancellation/NPW(Not Proceed With

Aug 2006 – Jul 2007 · 11 mos

• Key Responsibilities:-
• Getting EDC (Electronic data Capturing) Terminals Installed in UP(E) region (Areas included: Lucknow, Kanpur, Allahabad, Bareilly and Varanasi)
• Merchant Application Processing
• Tackling Merchant Issues
• Solving Payment Queries of the Merchants
• Managing Charge backs
• Managing customer(Card Holder) as well as Merchants Escalations
• Managing Balance Inquiry Cards
• Managing FCRM (Finacle Customers Relation Module) cases
• Complete Data Maintenance of the department
• MIS Maintenance
• Coordinating with NOIDA Operations for Merchant Application Processing.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Apr 2005 – Jul 2006 · 1 yr 3 mos

• Key Responsibilities
• A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
• Maintaining records of transactions and interactions.
• Appropriate and timely follow-ups wherever required.
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Escalate unresolved queries to respective departments for accurate redressal