Wesley Mak

Business Development Executive

New York, New York, United States18 yrs 9 mos experience
Highly Stable

Key Highlights

  • Expert in enterprise software sales with a focus on retail.
  • Proven track record in closing complex contracts.
  • Skilled in building data-driven communication applications.
Stackforce AI infers this person is a SaaS sales expert with a strong focus on enterprise solutions.

Contact

Skills

Core Skills

Enterprise Software SalesMid-market

Other Skills

Account ManagementAnalysisAnalyticsB2BBusiness DevelopmentBusiness StrategyCRMCold CallingCompetitive AnalysisCompetitive IntelligenceContract NegotiationCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer RetentionDirect Sales

About

I work with large enterprise retail brands to help them build data-driven, omnichannel communication applications to engage customers and audiences on whatever channels that they prefer. Prior to working at Twilio I sold solutions in human capital management (ADP) and customer relationship management (Salesforce) and I'm proud of my experiences from being a pure cold caller to closing/retaining complex contracts.

Experience

18 yrs 9 mos
Total Experience
1 yr 8 mos
Average Tenure
2 yrs 3 mos
Current Experience

Observe.ai

Account Manager

Mar 2024Present · 2 yrs 3 mos · New York, United States

  • Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
  • Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.

Twilio

4 roles

Strategic Account Executive - Flex

Mar 2023Feb 2024 · 11 mos

  • Building out sales motion and team for Twilio's contact center and customer engagement platform, Flex.
Enterprise Software Sales

Enterprise Account Executive - Strategic Retail & eCommerce

Promoted

Jun 2022Mar 2023 · 9 mos

  • Supporting Twilio's largest Retail & eCommerce customers.
Enterprise Software Sales

Senior Account Executive, Retail

Apr 2022Jun 2022 · 2 mos

Mid-MarketEnterprise Software Sales

Account Executive

Jan 2020Apr 2022 · 2 yrs 3 mos

  • Twilio is enabling innovators across every industry (ex: Uber, Airbnb, Lyft) — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Mid-Market

Signals analytics

Commercial Growth Executive

Oct 2018Jan 2020 · 1 yr 3 mos · Greater New York City Area

  • Signals Analytics (www.signals-analytics.com) helps world leading brands uncover actionable insights from disparate data, driving smarter, more informed product decisions quicker and with less risk.
  • Signals Playbook™ platform empowers leading companies to adopt their product decision making to the fast-changing ecosystems, by combining unique data sets, machine learning and analytic engines to provide decision support that span the entire product lifecycle.
  • Signals Playbook™ is a cloud-based data platform that transforms diverse, unstructured and unconnected big data into smart data lakes, then extracts actionable insights that optimize product portfolio health, accelerate new product success and propel breakthrough innovation.
  • Leading companies, including Procter & Gamble, Nestle, Johnson & Johnson, Bayer and 3M, have partnered with Signals Analytics to drive superior business outcomes.
  • Backed by Sequoia Capital, Qumra Capital, Pitango Growth and TPY Capital, Signals Analytics has been dubbed “The App Store for Innovation" by Forbes, was awarded Cool Vendor of 2016 by Gartner and has been honored the past two years as a Deloitte Fast 50 Technology Company.

Adp

3 roles

Senior District Manager

Jun 2017Sep 2018 · 1 yr 3 mos · Greater New York City Area

Senior District Manager - TotalSource

Jul 2015Jun 2016 · 11 mos · Greater New York City Area

  • President's Club 2015
  • Pinnacle Award Winner 2015
Mid-Market

District Manager - TotalSource

Nov 2012Jun 2016 · 3 yrs 7 mos · Greater New York City Area

  • I consult small businesses in NYC addressing Human Capital Management strategies. Our solution helps companies attract and retain top talent and also focus more on their core competencies, which ultimately drives profitability.
  • President's Club 2014

Salesforce

Commercial Account Executive

Jun 2016Jun 2017 · 1 yr · Greater New York City Area

Mid-Market

Globaldata

Key Account Manager

Jun 2010Nov 2012 · 2 yrs 5 mos · Greater New York City Area

  • GlobalData is a research and analysis firm focused on power generation and alternative energy. We forecast capacity and generation, analyze trends (M&A, financing); equipment markets, and track power plant assets globally.

Datamonitor

Business Development Executive

Aug 2009Jun 2010 · 10 mos · Greater New York City Area

  • Prospected and sold a complex, web-based market trend and data platform into the telecom and technology industry.
  • Advising nine of the top 10 service providers and 10 of the top 10 telecom vendors, Ovum Telecoms is the world’s leading source for research and analysis of the telecoms industry. With independent and objective analysis, Ovum Telecoms provides our clients insight which enables them to thrive on the evolution and convergence of the market.

Cimquest, inc.

Inside Sales and Marketing Specialist

Feb 2009Jul 2009 · 5 mos · Bedminster, NJ

  • In this role I had inside sales and marketing responsibilities, including tradeshow preparations. Cimquest is an engineering and design firm that provides CAD/CAM and rapid prototyping solutions.

Thomson reuters

Inside Sales Associate

Aug 2007Jan 2009 · 1 yr 5 mos · Greater New York City Area

  • Provided qualified leads to Regional Sales Managers by prospecting different databases, news, and social media outlets. Sales were solution-based and consultative including provisional, international, and federal tax solutions as well as workflow, document management, and audit tools.

Vector marketing

Field Sales Representative

Jun 2004Nov 2004 · 5 mos · Bridgewater, NJ

  • As a Field Sales Representative I was responsible for setting appointments, presenting/selling Cutco cutlery products, and training new entry-level representatives. Leads were self-generated through personal contacts and referral network. As a part time salesperson, I was able to generate $15,000 worth of cutlery sales.

Education

Rutgers University

BA — Communication

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