Nov 2024 – Present · 1 yr 5 mos · Logan, Utah, United States · On-site

• At Voodoo Vending, we help Cache Valley businesses create a better experience for the people who walk through their doors while adding zero cost or workload.
• We provide AI powered, cashless smart vending machines as a free, fully managed amenity for your customers and employees. This means more satisfaction, more convenience, and more reasons for people to stay a little longer while you stay focused on what you do best.
• No stocking.
• No service calls.
• No fees.
• No hassle.
• We handle everything.
• Our machines are completely cashless and easy to use. Just tap, open the vending machine, take what you want, and enjoy.
• As a veteran owned and operated local business, we take pride in reliable service, fast response times, and machines that are always clean, stocked, and ready to serve.
• If you want to add value to your space, whether it is a gym, office, school, factory, dealership, or community venue, we are here to help.
• 📩 Want a machine in your building?
• Send us a message or email us: voodoovend@gmail.com

May 2024 – Nov 2024 · 6 mos · Lehi, Utah, United States · Hybrid

• At RentPlus (now powered by Entrata), we pioneered rent reporting. Ask about how we:
• Seamlessly integrate with your current property management system
• Require no lift from your on-site teams
• Improve resident credit scores
• Offer comprehensive financial tools
• Provide additional ancillary revenue
• Bring value to you and your residents
• Want to learn more? Shoot me a message! If I can't help, I can find someone who can.
• Areas of Focus:
• Rent reporting | SaaS | Multifamily | FinTech | PropTech

Mar 2023 – May 2024 · 1 yr 2 mos · Lehi, Utah, United States · Hybrid

• Managed a diverse book of business consisting of 29 key accounts, totaling over 200,000 units.
• Spearheaded client portfolio growth and retention efforts, ensuring sustained business relationships.
• Produced, analyzed, and disseminated comprehensive monthly reports to clients, detailing growth metrics and revenue earnings.
• Conducted bi-annual client account reviews, spotlighting growth achievements, addressing pain points, presenting additional product offerings, and sharing success stories.
• Provided hands-on assistance to clients in software implementation, product training, billing inquiries, and customer service, ensuring seamless operations and minimizing challenges.

Oct 2022 – Jul 2023 · 9 mos

• Coordinated and executed training plans for a diverse team of Soldiers, ensuring readiness for deployment and mission success.
• Oversaw the development and implementation of standard operating procedures (SOPs), improving unit cohesion and streamlining processes.
• Provided expert guidance on tactical and strategic planning, contributing to the achievement of mission objectives in dynamic and high-pressure environments.
• Collaborated with higher headquarters and subordinate units to synchronize training and operational activities, ensuring alignment with overall mission objectives.

Feb 2022 – Jul 2023 · 1 yr 5 mos

• Directed company Explosive Ordnance Disposal (EOD) operations in support of Defense Support of Civil Authorities (DSCA) missions, Special Operations Forces (SOF) support, and Very Important Personnel Protection Support Activity (VIPPSA) missions.
• Assisted in managing these highly complex and competing mission requirements; always resulting in mission success.
• Second in command of highly specialized EOD Company; supervised 32 Soldiers and ensured their readiness by providing crucial leadership, direction, and logistical support during change of command
• Oversaw and maintained mission-essential EOD equipment and vehicles for the company; valued at over $10,500,000
• Managed important relationships with other military organizations and civilian law enforcement agencies

Oct 2020 – Feb 2022 · 1 yr 4 mos

• Directly responsible for the safety, morale, welfare, training, and discipline of an eight-person Explosive Ordnance Disposal (EOD) team in permissive and non-permissive environments.
• Managed the restructuring of an explosive mitigation courses for a partnered nation
• Provided crucial intelligence recommendations to multiple government agencies
• Oversaw multiple explosive ordnance disposal scenes in non-permissive environments

Oct 2019 – Sep 2020 · 11 mos

• Completed rigorous training in explosive ordnance disposal techniques, including ordnance identification, render safe procedures, and disposal methods.
• Demonstrated proficiency in handling various types of explosives and hazardous materials, ensuring the safety of personnel and civilians in high-risk environments.
• Developed expertise in conducting site surveys and risk assessments to identify potential threats and mitigate operational hazards.
• Participated in simulated and real-world scenarios to hone skills in improvised explosive device (IED) detection and neutralization.
• Collaborated with multidisciplinary teams to coordinate EOD operations and support combat missions, maintaining constant readiness and responsiveness.
• Received instruction in advanced technologies and equipment used in explosive detection and disposal, including robotics and specialized protective gear.
• Applied critical thinking and problem-solving skills to analyze complex situations and develop effective solutions under pressure.
• Adhered to strict safety protocols and standard operating procedures (SOPs) to minimize the risk of damage to life and property, and ensure mission success.
• Demonstrated leadership potential through effective communication, decision-making, and teamwork in challenging training environments.

Feb 2019 – Sep 2019 · 7 mos

• Completed comprehensive training in logistics management principles, including supply chain operations, transportation management, and inventory control.
• Participated in exercises and simulations to gain hands-on experience in coordinating logistical support for military operations, ensuring timely and efficient delivery of materiel.
• Acquired knowledge of maintenance management practices to ensure the operational readiness of equipment and vehicles in support of mission requirements.
• Supported contingency planning efforts by identifying alternative supply routes and logistics hubs to mitigate risks and ensure continuity of operations in adverse conditions.

Oct 2018 – Jan 2019 · 3 mos

• Demonstrated leadership potential through participation in officer candidate training programs, including rigorous physical fitness, leadership development, and academic coursework.
• Acquired foundational knowledge of military doctrine, leadership principles, and Army regulations through classroom instruction and practical exercises.
• Developed proficiency in military tactics, land navigation, and small unit leadership during field training exercises and leadership simulations.
• Exhibited strong communication skills and the ability to work effectively within a team environment, fostering camaraderie and cohesion among peers.
• Received instruction in military customs and courtesies, ethical decision-making, and the Army values, embodying the principles of duty, honor, and integrity.
• Demonstrated adaptability and resilience in overcoming challenges and obstacles encountered during training, maintaining focus and determination to achieve objectives.
• Embraced a commitment to continuous self-improvement and professional development, seeking opportunities to expand knowledge and skills in preparation for commissioned service.
• Participated in community service projects and volunteer activities, reflecting a dedication to serving others and making a positive impact on society.
• Successfully completed evaluations and assessments measuring leadership potential, aptitude, and character, demonstrating readiness for commissioning as an Army Officer.
• Upheld the highest standards of discipline, professionalism, and accountability throughout the officer candidate training process, setting an example for future leadership roles.

Jul 2018 – Oct 2018 · 3 mos

• Successfully completed Army Basic Training, demonstrating proficiency in military customs, traditions, and standards of conduct.
• Acquired foundational skills in marksmanship, hand-to-hand combat, and physical fitness, achieving or surpassing established standards.
• Demonstrated adaptability and resilience in adapting to the rigors of military life, including physical challenges, long hours, and demanding schedules.
• Developed teamwork and leadership abilities through participation in squad-level training exercises and collective tasks.
• Received instruction in basic first aid, field hygiene, and personal readiness, ensuring readiness for deployment and field operations.
• Demonstrated commitment to the Army values of loyalty, duty, respect, selfless service, honor, integrity, and personal courage throughout training.
• Learned military drill and ceremony, mastering commands and movements to promote unit cohesion and discipline.
• A• cquired knowledge of military rank structure, chain of command, and organizational hierarchy, understanding roles and responsibilities within the Army.
• Upheld high standards of personal appearance, grooming, and uniform wear, reflecting professionalism and pride in military service.
• Successfully completed evaluations and assessments measuring individual readiness and proficiency, receiving positive feedback from instructors and peers.

Jun 2017 – Jul 2018 · 1 yr 1 mo · Logan, Utah, United States

• Managed a portfolio of Midwestern accounts, including retailers and distributors, to drive sales of Malouf's bedding and home furniture products.
• Cultivated and maintained strong relationships with key decision-makers and stakeholders at client organizations, serving as a trusted advisor and resource.
• Conducted regular business reviews with clients to assess performance, address concerns, and identify opportunities for product expansion or customization.
• Frequently traveled throughout the Midwestern United States to meet with key clients and stakeholders, fostering strong, face-to-face connections and deepening partnerships.

Jan 2017 – Jun 2017 · 5 mos · Logan, Utah, United States

• Effectively managed high-volume inbound calls and emails from customers/end users, demonstrating patience, empathy, and professionalism in resolving their concerns and issues.
• De-escalated tense situations and diffused angry or upset customers/end users by actively listening to their grievances, acknowledging their frustrations, and offering viable solutions or alternatives.
• Developed expertise in product knowledge and troubleshooting techniques to quickly assess and address customer/end user inquiries, ensuring timely resolution and satisfaction.
• Successfully turned challenging interactions into positive outcomes by effectively communicating company policies, procedures, and options to customers/end users, while maintaining a focus on customer/end user satisfaction.

Dec 2012 – Jan 2017 · 4 yrs 1 mo · Logan, Utah

• Led a team of 12 call center agents, providing coaching, mentoring, and performance feedback to optimize individual and team productivity and meet conversion rate targets.
• Developed and implemented training programs for new hires and existing team members, covering product knowledge, sales techniques, and customer service skills, resulting in improved performance and customer satisfaction.
• Conducted regular performance evaluations and one-on-one coaching sessions with team members to identify strengths, areas for improvement, and career development opportunities.
• Collaborated with HR on recruitment efforts, including sourcing, screening, and interviewing candidates, to build a high-performing and motivated call center team.
• Monitored call center metrics and KPIs, including conversion rates, call quality, and first-call resolution, to identify trends and opportunities for process improvement and optimization.
• Utilized data analysis and reporting tools to track team performance and identify coaching opportunities, leading to consistent improvement in conversion rates and sales outcomes.
• Fostered a positive and inclusive team culture, promoting open communication, collaboration, and a customer-centric mindset among team members.
• Implemented performance incentives and recognition programs to motivate and reward top-performing team members, driving increased engagement and morale.
• Acted as a liaison between frontline agents and upper management, communicating team performance, challenges, and opportunities for improvement.