Jun 2019 – Dec 2021 · 2 yrs 6 mos · New Delhi, Delhi, India · On-site

• Inventory 254 Rooms
• Revenue 210 Cr.
• Analysing and interpreting data such as demand, seasonality, pace comparison, segmentation, market performance, displacement, and customer buying behaviour.
• Forecasting day on day, segment wise projections and pricing based on demand and market trends, Day of week patterns, Length of Stay, Current Occupancy and lead time.
• Creating promotional plans to increase revenue and generating revenue reports.
• Creating and analysing property-level business reporting of all relevant performance KPIs on a daily, weekly, monthly and quarterly basis.
• Monitoring competitor pricing daily and set pricing & aligning daily BAR Rate accordingly.
• Providing periodic dynamic forecast of expected results, variances and budget comparisons
• Examining overall monthly hotel performance and providing summary report with recommendations to improve long-term strategies.
• Setting best practice standards for: competitor analysis, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control and new pricing concepts.
• Performing competitive benchmark studies and following market trends.
• Assessing, analysing and pricing group business strategies, including function space and group room contribution to F&B.
• Checking the input and the quality of data points such as segmentation, denials tracking and so on; providing daily, weekly and monthly analysis to Corporate Revenue GM.
• Auditing the rate parity of all The Leela Hotels on the various OTA channels, GDS, Brand website and other platforms where the inventory have been distributed.
• Handling RFPs for the hotel and offering competitive prices to different corporates analysing their market potential and hotel potential.

Apr 2018 – May 2019 · 1 yr 1 mo · Gurgaon, Haryana, India · On-site

• Analysing booking patterns and market trends.
• Monitoring competitor performance and market behaviour.
• Effective yield management.
• Initiating promotions to generate business at key times.
• Monitor/manage the RM system and ensure the hotel's position in distribution channels.
• Coordinate rate and availability audit.
• Analyse events, market trends for seasonality and critique past pricing.
• Analysing the forecasted revenue performance.
• Liaising with the OTA's, Metasearch, Consortia, Travel Management Companies, Technology partners.

Apr 2017 – Mar 2018 · 11 mos · Gurgaon, Haryana, India · On-site

• 236 rooms five star deluxe hotel with the banqueting capacity.
• Joined as Assistant sales manager. Managing sales and liaison with operation.
• Responsible for promoting hotel to corporate clients for Rooms & MICE.
• Shifted many potential accounts from competition.
• Implemented innovative sales strategies to optimize Room revenue.
• Acquired & Converted many big accounts for the hotel to maximise revenue from my portfolio.

Feb 2016 – Apr 2017 · 1 yr 2 mos · Greater Delhi Area · On-site

• 50 rooms resort & 206 rooms five star deluxe hotel with the banqueting capacity.
• Joined as Assistant sales manager. Managing sales and liaison with operation of 2 hotels.
• Responsible for promoting hotel to corporate clients for conferences, banquet and events.
• Shifted many potential accounts from competition.
• Implemented innovative sales strategies to optimize revenue and created theme events.
• Implemented effective ways of to control cost thereby increasing profit.
• Expanded sales to include mass market accounts.

Oct 2014 – Feb 2016 · 1 yr 4 mos · On-site

• A 412 rooms five star deluxe hotel with the banqueting capacity.
• Managing sales and liaison with operation.
• Responsible for promoting hotel to corporate clients for conferences, banquet and events.
• Implemented innovative sales strategies to optimize revenue and created theme events.
• Upgraded banquet set ups by designing and introducing new banquet props for theme parties.
• Implemented effective ways to control cost thereby increasing profit.

Apr 2014 – Sep 2014 · 5 mos · On-site

• Responsible for Front Desk operations as an incharge on shift
• Leading front desk team for smooth functioning
• Ensure guest satisfaction
• Proper functioning according to SOPs
• Reporting of barriers in smooth operations to department head
• Upselling of higher categories of rooms & suites
• Responsible for Business Centre operations
• Assisting duty managers for the smooth for the respective reports

Jun 2012 – Mar 2014 · 1 yr 9 mos · On-site

• Responsible for Front Desk operations
• Ensure guest satisfaction
• Proper functioning according to SOPs
• Upselling of higher category of rooms & suites
• Reporting of barriers in smooth operations to department head