Dain Joseph

Business Development Executive

Bengaluru, Karnataka, India10 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved consistent quarterly revenue growth of 20%+
Spearheaded global account expansion across UK and US
Empowered organizations with tailored onboarding strategies

Stackforce AI infers this person is a SaaS sales leader with expertise in customer success and strategic partnerships.

Contact

Skills

Core Skills

Customer SuccessSales ManagementClient Relationship ManagementVendor ManagementCustomer Service Management

Other Skills

Account ManagementAccount Management for High-Value ClientsAd OptimizationAd opAdvertising OperationsBrandingBusiness AnalysisBusiness DevelopmentBusiness Relationship ManagementCampaign ManagementCampaign PerformanceCampaign TraffickingClient Engagement & Business ReviewsClient InteractionsClient Relations

About

As Head of Sales at Quinoid Business Solutions, I bring over nine years of experience in driving customer success, strategic partnerships, and revenue growth in the SaaS and digital investment sectors. My focus is on delivering consistent business outcomes for enterprise clients across India, the Middle East, and Southeast Asia through tailored onboarding, engagement, and upselling strategies. Collaborating with cross-functional teams, I facilitate seamless lifecycle management to ensure client satisfaction and retention. Previously, I spearheaded global account expansion at Milaap, where I strengthened client relationships across the UK and US, driving platform adoption and ROI through multi-channel engagement strategies. My mission is to empower organizations by aligning innovative solutions with their goals, fostering long-term partnerships, and enabling sustainable growth in competitive markets.

Experience

Quinoid business solutions pvt ltd

Head of Sales

Apr 2023 – Present · 2 yrs 11 mos · India · Remote

Led strategic customer success initiatives across India, the Middle East, and Southeast Asia, enhancing enterprise client retention and expansion.
Achieved consistent quarterly revenue growth of 20%+ through targeted upselling and cross-selling strategies.
Streamlined onboarding processes for large clients, accelerating time-to-value and ensuring high customer satisfaction.

Customer SuccessRevenue GrowthStrategic PartnershipsOnboardingEngagementUpselling+1

Milaap

Senior Sales Manager

Apr 2018 – Mar 2023 · 4 yrs 11 mos · Bengaluru, Karnataka, India · Remote

Spearheaded global customer success initiatives for high-value clients, enhancing renewals and upsells across the UK and US.
Cultivated strong relationships with senior decision-makers at international NGOs and enterprises, achieving high retention rates.
Developed multi-channel engagement strategies, significantly boosting platform adoption and client ROI.
Collaborated with co-founders to create scalable go-to-market propositions, driving revenue growth and engagement.

Customer SuccessClient RelationshipsEngagement StrategiesRevenue GrowthClient Relationship ManagementSales Management

Theorem

Client Specialist

Feb 2016 – Jan 2018 · 1 yr 11 mos · Mysore, Karnataka, India · On-site

Managed customer success and strategic account management for high-value clients like Netflix and Amazon, driving long-term engagement.
Designed tailored success strategies that improved campaign performance and user experience, leading to increased ROI.
Conducted live QA and resolved performance issues, enhancing client satisfaction and boosting renewal rates.

Account ManagementCampaign PerformanceUser ExperienceClient Relationship ManagementCustomer Success

Wipro technologies

Vendor Manager

Apr 2015 – Feb 2016 · 10 mos · Mysore, Karnataka, India · On-site

Managed key enterprise accounts, including Yes Bank, ensuring exceptional service delivery and client satisfaction.
Served as the primary contact for client interactions, maintaining high SLA compliance through proactive support.
Collaborated with internal teams to resolve technical issues, minimizing downtime for high-value clients.
Executed technical support projects that enhanced service excellence and improved customer retention.

Client InteractionsTechnical SupportService DeliveryVendor ManagementCustomer Service Management