Shankha Nayak — Business Development Executive

With more than 4 years of dynamic experience across sales, operations, and customer success, I’ve built a career focused on driving growth, building client relationships, and optimizing business performance across international markets. At Connect2Learn, I currently serve as a Regional Sales Manager, where I lead international sales operations across the UK and US markets. I focus on developing strategies to expand into new regions, driving revenue growth, and managing high-performing sales and pre-sales teams. I work closely with the marketing team to execute effective campaigns, deliver impactful video presentations to global clients, and ensure seamless coordination with leadership. I also handle recruitment, training, and CRM management (Superleap) to enhance team efficiency and sales outcomes. Previously at LawSikho, I served as an Operations Manager, leading initiatives across post-sales onboarding, client retention, CRM optimization, and customer success strategy. I ensured clients not only began their journey smoothly but also remained engaged and satisfied throughout. My role also involved team coordination, training, and building processes that improved operational performance. Earlier at BrightCHAMPS, I contributed as a Sales Manager, managing global sales outreach through video meetings, product demos, and consultative pitches. I led referral programs, coordinated sales training, and tracked KPIs and audits to improve team results. My journey began with SPOCLEARN as a Business Development Executive, where I helped expand into new international markets through consultative sales and data-driven outreach. Alongside my full-time roles, I provide freelance services as a content writer and virtual assistant, working with brands to craft compelling content, streamline operations, and deliver backend support that drives measurable impact. Let’s connect if you’re looking for a results-driven sales and operations professional who combines strategic leadership with creative problem-solving.

Stackforce AI infers this person is a SaaS sales and operations professional with a strong focus on customer success.

Location: Kolkata, West Bengal, India

Experience: 4 yrs 4 mos

Skills

Business Development
International Sales
Customer Success
Customer Relationship Management (crm)
Sales Management

Career Highlights

Over 4 years of experience in sales and operations.
Proven track record in driving revenue growth.
Expert in building client relationships and optimizing performance.

Work Experience

Connect2Learn

Regional Sales Manager (5 mos)

LawSikho

Customer Success Manager (1 yr)

BrightChamps

Sales Manager (1 yr 11 mos)

Associate Sales Manager (7 mos)

SPOCLEARN

Business Development Executive (5 mos)

Certybox

Business Development Intern (2 mos)

Business Economics Magazine

Business Development Intern (1 mo)

Education

Master of Business Administration - MBA at Vidyasagar University

Bachelor of Business Administration - BBA at KAZI NAZRUL UNIVERSITY, ASANSOL

Shankha Nayak

Business Development Executive

Kolkata, West Bengal, India4 yrs 4 mos experience

Key Highlights

Over 4 years of experience in sales and operations.
Proven track record in driving revenue growth.
Expert in building client relationships and optimizing performance.

Stackforce AI infers this person is a SaaS sales and operations professional with a strong focus on customer success.

Contact

Skills

Core Skills

Business DevelopmentInternational SalesCustomer SuccessCustomer Relationship Management (crm)Sales Management

Other Skills

B2B MarketingBusiness OperationsBusiness Relationship ManagementCRM ManagementCollaborative Problem SolvingContent DevelopmentContent ManagementContent MarketingContent StrategyCopywritingCustomer SupportDigital CopywritingDigital Marketing ContentEmail MarketingLead Generation

About

Experience

Connect2learn

Regional Sales Manager

Oct 2025 – Present · 5 mos · Kolkata, West Bengal, India · On-site

As a Regional Sales Manager at Connect2Learn, I lead international sales operations focused on driving growth across the UK and US markets. My role involves developing and implementing strategic plans to expand into new regions, building high-performing teams, and ensuring consistent revenue growth.
Key responsibilities include:
Strategizing and launching new regional markets to scale the sales team and revenue pipeline.
Collaborating closely with the marketing team to execute performance-driven campaigns that generate qualified leads.
Delivering engaging video presentations and product demos to international clients (UK & USA) to close deals and build long-term relationships.
Managing and mentoring both the sales and pre-sales teams to achieve monthly and quarterly targets.
Hiring and training new team members to strengthen overall performance.
Working directly with the CEO and Sales Head to align business objectives, optimize processes, and ensure smooth cross-functional coordination.
Overseeing CRM management through Superleap to track performance, enhance productivity, and improve customer engagement.
A blend of leadership, strategic thinking, and hands-on sales execution helps me ensure continuous growth for both my team and the organization.

Business DevelopmentTeam LeadershipTeam BuildingCustomer Relationship Management (CRM)International SalesMarketing+4

Lawsikho

Customer Success Manager

Oct 2024 – Oct 2025 · 1 yr · Gurugram, Haryana, India · Remote

As an Customer Success Manager at LawSikho, I drive strategic post-sales initiatives to ensure client satisfaction, engagement, and long-term success. My role bridges customer success, operations, and CRM, focusing on delivering an exceptional client experience and maximizing lifetime value.
Customer Success & Retention: Ensuring smooth onboarding and continued satisfaction of clients throughout their journey with LawSikho.
Client Relationship Management: Acting as the primary post-sales point of contact to address client needs, concerns, and expectations.
Referral Generation: Designing and executing strategies to generate referrals from satisfied clients and alumni.
End-to-End CRM Management: Managing LeadSquared CRM system for data accuracy, workflow automation, reporting, and team coordination.
Operational Excellence: Collaborating cross-functionally with sales, product, and academic teams to streamline post-sale processes and improve customer touchpoints.
Feedback & Insights: Gathering and analyzing client feedback to inform product improvements and enhance service delivery.

Customer Relationship Management (CRM)Customer SupportReferral DevelopmentCustomer SuccessPost-Sales Support

Brightchamps

2 roles

Sales Manager

Promoted

Oct 2022 – Sep 2024 · 1 yr 11 mos

In my role as a Sales Manager, I had the privilege of leading and executing a range of strategic initiatives aimed at driving sales and optimizing client relationships:
International Video Meetings : Engaged with leads from Australia, New Zealand, Middle East Asia, South East Asia, South Asia, and Africa, fostering strong global relationships.
Client Presentations : Delivered compelling presentations to clients, showcasing our product's unique value and market superiority, which successfully converted leads into paid clients.
Prospect Follow-ups : Consistently followed up with prospective clients, maintaining high engagement levels and driving sales conversions.
Sales Training : Conducted training sessions focusing on Performance Improvement Plans (PIP) and CRM (Zoho) walk-throughs, significantly enhancing team performance.
Audits & Mock Call Assessments : Executed audits and mock-call assessments for new joiners and those under PIP, ensuring high standards and continuous improvement.
Project Leadership : Contributed to the success of newly introduced projects, driving growth and market penetration.
Referral Program Management : Successfully generated additional revenue streams through a strategic referral program.
WhatsApp & Email Marketing : Implemented targeted WhatsApp and email marketing strategies, increasing brand visibility and client engagement.
CRM Management : Managed end-to-end CRM operations using Zoho, optimizing processes and enhancing client interactions.

Associate Sales Manager

Feb 2022 – Sep 2022 · 7 mos

Spoclearn

Business Development Executive

Aug 2021 – Jan 2022 · 5 mos · Bengaluru, Karnataka, India · Remote

In my role as a Business Development Executive, I was responsible for driving business growth by identifying and developing new opportunities in international markets. My key responsibilities included:
Client Engagement : Engaged with prospective clients, presenting tailored solutions that addressed their specific business needs, and building strong, lasting relationships.
Sales Presentations & Proposals : Prepared and delivered compelling sales presentations and proposals, showcasing the value of our products and services to international clients.
Negotiation & Deal Closure : Negotiated terms and conditions with clients, successfully closing deals that aligned with both client needs and company goals.
Cross-functional Collaboration : Collaborated with internal teams, including marketing, product development, and customer support, to ensure alignment on client needs and seamless service delivery.
Performance Tracking & Reporting : Monitored and reported on sales performance, providing insights to guide strategy adjustments and improve future outcomes.
In this role, I developed a deep understanding of global business landscapes, honing my skills in building relationships and driving growth in competitive international markets.