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Himangi Nagpal

Operations Associate

Delhi, India2 yrs 10 mos experience

Key Highlights

  • Strong foundation in strategy and operations.
  • Proven track record in customer engagement and retention.
  • Skilled in data analysis and stakeholder coordination.
Stackforce AI infers this person is a Customer Engagement Specialist with a strong focus on HRMS solutions and client relations.

Contact

Skills

Core Skills

Customer RetentionClient EngagementResearchData AnalysisKey Account ManagementCustomer SatisfactionRecruitmentTalent Acquisition

Other Skills

Analytical SkillsAttention to DetailBuilding Effective RelationshipsBusiness EnglishBusiness PlanningEvent ManagementExecutive SearchHiringHuman Resources (HR)InterviewingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiationNet Promoter Score

About

I’m currently pursuing my MBA (Core) from T.A. Pai Management Institute (TAPMI), where I’m gaining exposure to diverse business functions and building a strong foundation in strategy, operations, and leadership. The experience is helping me think more critically, work collaboratively, and approach business challenges with a structured mindset. Previously, I worked as a Client Engagement Associate at EmployWise, where I collaborated with clients to ensure they got the most out of our HRMS solutions through tailored onboarding and support. I worked cross-functionally to enhance customer satisfaction and drive long-term engagement. Before that, I was a Project Trainee at ABC Consultants, contributing to research, data analysis, and insights for cross-sector consulting projects while coordinating with key stakeholders. Earlier, I worked as a Key Account Associate at Posist Technologies (now Restroworks), a leading restaurant management platform. I focused on customer retention, lead generation, and sales support to ensure a seamless experience for restaurateurs. Academically, I hold a BA in Economics from Shivaji College and have completed a PGPex certification from Great Lakes Institute of Management. I’ve also earned certifications in Microsoft Excel and Project Management. I love learning and applying knowledge in real-world scenarios. I’m driven by problem-solving, creating impact, and contributing meaningfully to any project I’m part of.

Experience

Employwise

Client Engagement Associate

Mar 2024Jun 2025 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Analytical SkillsBuilding Effective RelationshipsService-Level Agreements (SLA)Net Promoter ScoreOnboardingCustomer Retention+1

Abc consultants

Project Trainee

Aug 2023Feb 2024 · 6 mos · Delhi, India · Remote

Executive SearchHiringAttention to DetailTeamworkMicrosoft ExcelResearch+1

Posist technologies

Key Account Associate

Jun 2022Jul 2023 · 1 yr 1 mo · Delhi, India

Business PlanningKey Account ManagementAnalytical SkillsCustomer SatisfactionService-Level Agreements (SLA)Building Effective Relationships+1

Buzzhire

Recruitment Analyst

Dec 2021Feb 2022 · 2 mos · Delhi, India

  • Recruiting Tech talents for well-established start-ups like CRED, Meesho, Nykaa, etc.
  • Searching for prospective candidates on Naukri.
  • Single point of contact between the company and the candidate.
NegotiationExecutive SearchHiringStrategic CommunicationsTalent ManagementInterviewing+2

Education

T A Pai Management Institute, Manipal

Master of Business Administration - MBA

Jun 2025Mar 2027

Great Lakes Institute of Management

PGPex Management

Mar 2022Present

Shivaji College

Bachelor of Arts - BA

Jan 2019Jan 2022

DAV Schools Network

High School

May 2019Present

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