Jul 2023 – Mar 2024 · 8 mos

• Helped 3 start-ups with MVP products, took on side projects, focused on health

Jul 2021 – Dec 2021 · 5 mos · San Francisco Bay Area · Remote

• Created an AI / ML powered tool using GPT-3 to help candidates analyze offer letters, interpret equity composition, and suggest negotiation tactics. Worked with the founders to develop the product positioning, roadmap. Built an MVP, launched to some pilot customers and raised a seed round.

May 2019 – Jun 2023 · 4 yrs 1 mo · Hybrid

• Launched multiple 0→1 products across fundraising, event management, and data integrations; then took full ownership of core platform services( Integrations, CRM, Analytics, Payments, Attribution, Identity and Email). Kept our small team focused on the highest-leverage problems— scaling Almabase towards $5M ARR fully bootstrapped and profitably, with 50%+ YoY growth and 90% retention.
• Built a bi-directional API integration with Blackbaud, unlocking a multi-million-$ strategic partnership.
• Boosted monthly active users from 10K to 200K+, tripled average contract value in the Events vertical.
• In the early days, doubled as a UI/UX designer to establish our first design systems, and also drove product marketing, refining our value-prop, positioning, and pricing/packaging.
• Overall, shaped product strategy through rapid experiments and continuous discovery as part of the core leadership team.

Jun 2016 – May 2019 · 2 yrs 11 mos · Hybrid

• First customer-facing hire at Almabase. Built Customer Success, Support, and Operations functions from the ground up. Wore a bunch of different hats.
• Owned retention & expansion outcomes, hired and coached a team, and guided CS strategy at Almabase as we pivoted markets from India to the US, achieved and maintained profitability and scaled from $30k → $1M ARR as a bootstrapped B2B SaaS company.
• Conducted 500+ customer discovery calls, and literally sat in the office all day with several customers to understand their challenges so that we could nail product–market fit.
• Refined internal support and onboarding processes, reducing implementation time by 88% and earning a 9.9/10 for Customer Satisfaction on G2 and Capterra. Also operated as an account manager with a portfolio of ~60% of the company's business; maintaining 100+ NRR.

Nov 2015 – May 2016 · 6 mos · India

• Headed the team organizing the annual cultural symposium of NIT Warangal with over 6000 attendees. Led a team of 300 students with 32 direct reports. Raised and managed a budget of 5M INR.
• Directed Sponsorship, Logistics, Event Management, Media & PR, Design, Web Dev, QC, Hospitality

Sep 2015 – Jun 2016 · 9 mos

• Football (Soccer) analyst and freelance writer. Wrote analysis articles, news, opinion, and match reports. Gained over 1.7 million readers within three months.

Jun 2015 – Jul 2015 · 1 mo · Kochi, Kerala

• Project on "Enhancing Energy and Process Efficiency in Bio-Ingredient Extraction Units"

May 2015 – Jun 2015 · 1 mo · Bangalore, India

• Campaigns and fundraising for environmental awareness and action.
• Worked with the CSR, Outreach, Mobilization and Fund-raising functions within the NGO.

Dec 2014 – Apr 2015 · 4 mos

• Graphic design, Social media marketing, UI/UX Design of web app.

May 2014 – Jun 2014 · 1 mo · Kochi, Kerala

• Studied the processes on-ground for all the major units of a large-scale oil refinery such as the FCCU, DHDS, CDU and QC Lab.

Jun 2011 – Aug 2011 · 2 mos · Bangalore

• Researched and developed exhibits to explain science concepts in a simple way to museum visitors