Shailendra Singh

Head of Talent

Hyderabad, Telangana, India16 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in HR digital transformation and knowledge management.
Led APAC People Operations Team to enhance employee experience.
Passionate about automating and optimizing HR practices.

Stackforce AI infers this person is a SaaS HR Operations expert focused on digital transformation and employee experience.

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Skills

Core Skills

Hr OperationsHr Digital Transformation

Other Skills

Benefits and Payroll SupportBusiness Process ImprovementCRMChange ManagementContinuous Process ImprovementData AnalyticsDay 1 Program and EE Onboarding SupportEmployee EngagementEmployee Life Cycle ManagementEmployee RelationsEmployee Relations & Investigation SupportHR Case ManagementHR Case Management - Ask HR PortalHR Change ManagementHR Consulting

About

Shailendra drives performance, growth, and process excellence along with HR digital transformation and knowledge management. Shailendra has successfully led the APAC People Operations Team and managed the HR Knowledge portal, ensuring a better employee experience. An expert in HR tools such as Workday, HR Ticket Management, and HR Concierge, Shailendra has played a key role in streamlining and optimizing HR processes to enhance service delivery and ensure a seamless employee experience. He has a demonstrated ability to collaborate with diverse stakeholders, manage change projects, and deliver innovative HR initiatives that align with organizational goals and strategy. Shailendra is passionate about harnessing technology to automate, digitalize, and improve HR practices and outcomes.

Experience

Abc fitness

Global Manager People Operations

Jan 2025 – Present · 1 yr 2 mos · Hyderabad, Telangana, India

Twilio

Manager People Service Center

Jan 2024 – Dec 2024 · 11 mos · New Delhi, Delhi, India · Remote

Salesforce

Supervisor Employee Success People Advisors

Aug 2016 – Aug 2021 · 5 yrs · Hyderabad Area, India

Lead APAC People Advisors Team and work closely with all stakeholders on the gaps and issues from global and regional HR perspectives.
Great customer service skills with a focus on managing the right HR service delivery, SLA, process improvements and building partnerships.
Manage Salesforce HR Knowledge portal; identify and close gaps by creating, updating & improving knowledge articles/policies to keep the information relevant for employees.
Manage Employee Success projects to make the tasks/process more streamlined and optimized for a seamless employee experience.
HR Operations and Technology
HR Knowledge Management
HR Case Management - Ask HR Portal
HR Digital Transformation
HR Workday Administration, User acceptance testing (UAT), and Support
Employee Life Cycle Management
Recruitment Operations
Day 1 Program and EE Onboarding Support
Employee Relations & Investigation Support
HR Change Management
HR Lean Management
HR Operational Efficiency, Effectiveness & Experience
HR Project Management
Benefits and Payroll Support
Team Wellness Activities
Tools: Salesforce Cloud, Salesforce CRM, HR Case Management Tool, Concierge, Slack, Quip, Workday, Einstein Analytics Dashboard, Smartsheet, Confluence, G-suite

HR Operations and TechnologyHR Knowledge ManagementHR Case Management - Ask HR PortalHR Digital TransformationHR Workday AdministrationUser acceptance testing (UAT)+11

Orange business services

Global HR Advisor

Jul 2007 – Aug 2016 · 9 yrs 1 mo · Gurgaon

Collaborate & harmonize the APAC HR Processes and build an excellent Global HRSS Team to manage the complete employee life cycle journey by following innovative and continuous improvement methods.
Involvement with the project management team to provide the relevant inputs in order to obtain timely approvals for process optimization and digitalization as a part of the continuous improvement cycle.
Process improvement – contribute to identify and provide solutions for streamlining, and improving global standard processes.
Expertise: - HR Service Delivery, HR Transition, Change Management, HR Transactional Activities, Continuous Improvement,
Tools – PeopleSoft, Ask HR, Iris HR Portal