Apr 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India · Hybrid

• WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of June 30, 2021, WNS had 46,918 professionals across 57 delivery centers worldwide including facilities in Australia, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States. For more information, visit www.wns.com

Dec 2019 – Dec 2022 · 3 yrs · Gurugram, Haryana, India

• Spearheaded the sales development team to drive lead generation and client acquisition for Ocrolus’s B2B fintech solutions targeting Banks & Lenders in APAC, Middle East and North America regions.
• Designed strategic outreach campaigns to engage high-value prospects in the financial services industry.
• Trained and managed a team of sales development representatives to exceed pipeline generation goals.
• Collaborated with marketing and sales teams to ensure cohesive messaging and effective lead handovers.
• Utilized advanced Marketing Techs & tools (e.g., Salesforce, HubSpot, Demandbase, Outreach, Pardot, LinkedIn, Sales Navigator, HotJar, Google Analytics, Heap and Tableau to generate quality leads, track pipeline activity, optimize workflows, and report key performance metrics.
• Conducted in-depth market analysis to identify emerging trends and adapt outreach strategies to address evolving lender needs.
• Developed a comprehensive playbook for sales development, incorporating best practices for prospecting, objection handling, and lead qualification.
• Partnered with the product team to provide feedback on customer pain points, ensuring the solutions met market demands.
• Successfully increased lead conversion rates by leveraging a data-driven approach to evaluate and refine outreach efforts.
• Represented Ocrolus at industry events and webinars to build brand awareness and establish relationships with potential clients.

Oct 2018 – Dec 2019 · 1 yr 2 mos · Noida

• Marketing:
• Mine quality prospect leads and share with the Sales Development Representatives (SDR)
• Develop and maintain relationships with key stakeholders to ensure that all lead sources
• are properly identified, tracked and optimized in order to maximize revenue
• Provide support on marketing demand-gen initiatives
• Collaborate with the sales, marketing team to develop lead generation
• strategies to generate high-quality opportunities with prospective customers
• Ensured diligent lead enrichment and data cleansing, with activity reports to leadership
• Experience using HubSpot and Salesforce CRM to create and maintain a database of current and
• potential clients
• Successfully utilize multiple sales enablement tools simultaneously like ZoomInfo, Apollo,
• LinkedIn Sales Navigator, Crunchbase, Lusha, etc.
• Operations:
• Assisting Operations Manager in supervising daily operations of organization.
• Developing productive, profitable and achievement oriented working environment for team
• members through motivation and team building exercises.
• Addressing operational issues and concerns through RCA in a timely fashion.
• Supervising operations team to ensure production and service level to meet and exceed the
• threshold set by clients within stipulated time.
• Oversee operational cost, risk and audit activities as and when required.
• Assisting in interviews, recruitment, training, performance evaluation, promotion and termination
• activities.
• Determining staffing requirements, work assignment (TAT and prioritization), and schedules for new
• projects.
• Coordinating with U.S. clients in case of any issues, instructions, and new implementations
• concerning to the Business.
• Generating operational dashboard reports from Tableau and other tools for management as
• needed.

Sep 2013 – Mar 2017 · 3 yrs 6 mos · Dubai, United Arab Emirates

• Verify and analyze the credit information and documents (KYC, Financial statements, income documents and balance sheets) provided by Sales team Branches and other sales channels.
• Responsible for execution of know your customer process for the client as per bank’s compliance policies.
• Responsible for reviewing, analyzing, recommending case for senior underwriter across all loans and credit cards after applying bank’s policies and central bank guidelines.
• Performing exposure checks to find any liabilities such as Auto loans, Home Loans, Personals Loans, Credit cards, ROL’s that customers have within the group companies.
• Liaise with RM for queries, additional information / documents, business recommendations for deviations, if needed.
• Review and process applications received as per defined policy and process.
• Ratio analysis of all current liabilities against the current income to asses the eligibility of credit amount as prescribed by central bank guidelines.
• Ensure accuracy of application processing is within stipulated thresholds.
• Identify fraudulent / forged documents or incorrect information and reports to all concerned people for further investigation.
• Taking initiatives in process improvement and suggests alternative methods of managing workload.
• Attending to requirements of Audits and provide responses to audit remarks in respect of the functional area.
• Maintain system Data and records for each client/project.
• Maintaining MIS, Timely completion of assigned job

May 2010 – Jan 2013 · 2 yrs 8 mos · Gurugram, Haryana, India

• Addressing State Bank of India's (Credit cards) customer queries and complaints promptly.
• Promoting bank products such as Personal loans, Easy money draft, etc., to existing customers.
• Monitoring team performance, providing timely feedback to enhance productivity.
• Overseeing team operations in absence of the reporting manager.
• Training new hires on system operations, products, and policies.
• Adapting to business needs by extending working hours if required.
• Collaborating with other teams to resolve pending requests and meet service level agreements.
• Going above and beyond to boost team efficiency.