Mar 2021 – Dec 2025 · 4 yrs 9 mos

• No Limit Creatives is one of the leading companies providing businesses with unlimited graphic and video designs for one low monthly rate.
• Led staffing, workforce planning, and operational scale, reporting directly to the CEO and executive leadership; grew the global design contractor base by 100%+ YoY to support revenue growth.
• Built and scaled Design, Account Management, Customer Support, and Tech teams, helping multiple departments grow 50%+ YoY while maintaining delivery capacity and service quality.
• Streamlined and automated SOPs, workflows, and staffing operations, cutting wait times and improving departmental cost efficiency by ~50%, while increasing output and brand visibility through targeted staffing campaigns.
• Established Managed Service Provider (MSP) partnerships, enabling external companies to build dedicated teams and scale operations under recurring revenue agreements.
• Served as operational point of contact for payments and people systems, including Wise, PayPal, Payoneer, Zoho People, internal portals, Slack workflows, and Asana—ensuring workforce continuity and operational reliability.

Mar 2021 – Dec 2025 · 4 yrs 9 mos

• Served as the primary revenue and operations liaison for MSP-based design services, managing enterprise partner relationships and reducing churn while extending customer lifetime value by 12+ months on average, supporting $XXX,000+ in annual contract value (ACV).
• Led the implementation and monetization of Slack Connect as a shared-workspace operating model, reducing client–delivery friction, improving engagement metrics, and launching it as a premium enterprise add-on, generating incremental revenue.
• Partnered with Sales, Client Success, and Concierge teams to scale shared-channel adoption across 150+ enterprise accounts in the highest revenue tiers, ensuring consistent service delivery and account governance.
• Designed and enforced operational best practices for shared-channel usage, integrating workflows with the core platform to achieve sub-1-minute first response times, improving both customer experience and delivery efficiency.
• Oversaw outbound business development operations, supporting territory planning and territory management, account segmentation, and pipeline prioritization to align sales execution with revenue capacity.
• Acted as a cross-functional partner to Sales and Product Management, surfacing client feedback and usage data to inform service packaging, pricing strategy, and enterprise product enhancements.

Dec 2020 – Mar 2021 · 3 mos

• Owned quality control for 30+ video deliverables per day, ensuring alignment with client requirements, brand standards, and SLAs while maintaining 95%+ client satisfaction.
• Built a performance and defect-tracking framework to surface recurring issues early, reducing revisions by up to 50% and improving average turnaround time by 2 days per project.
• Supported a process transition initiative that prioritized 20 high-value enterprise accounts ($XX,000+ annually), protecting premium revenue relationships and improving service consistency for top-tier clients.

Oct 2020 – Mar 2022 · 1 yr 5 mos · California, United States · Remote

• Premiere M&A Advisory for the Staffing Industry
• Managed and expanded a high-value client portfolio totaling $XXX,000+ in annual revenue, including enterprise accounts valued at $XX,000+, across Fortune 500 companies, unicorn startups, and leading U.S. healthcare systems with global reach.
• Acted as a Revenue Operations partner to client-facing teams, ensuring alignment across onboarding, delivery, and account expansion to protect and grow recurring revenue.
• Supported GTM and business development efforts by qualifying inbound leads, leading discovery calls, and delivering demos aligned to client operating needs, contributing to improved conversion and long-term account growth.
• Built and standardized account and requisition playbooks across 10 enterprise books of business, aligning 15 recruiters under shared workflows, SLAs, and prioritization frameworks to accelerate delivery and reduce client friction.
• Consistently delivered 100%+ of weekly contractual deliverables, ensuring predictable revenue flow and zero operational downtime.
• Optimized revenue efficiency and operational spend by auditing performance across ZipRecruiter, Bullhorn, and LinkedIn Sales Navigator, eliminating low-performing spend and reallocating budget toward high-impact requisitions to improve ROI.
• Key Enterprise Accounts: Oracle Health · The Floating Hospital (NYC) · Gundersen Health System · McLaren Health Care · Cielo Talent

Oct 2020 – Mar 2022 · 1 yr 5 mos · via TeamRecruit

• Led client onboarding and revenue activation, enabling full service delivery in ≤7 days and accelerating time-to-value.
• Built a standardized account operating playbook, aligning 15+ stakeholders on workflows, SLAs, and cadence to improve execution speed and forecast reliability.
• Oversaw delivery across 50 departments in 20 cities, maintaining 100% weekly deliverable compliance with zero downtime and protecting contracted revenue.
• Reduced client churn by 50%+ through structured onboarding, proactive engagement, and recurring strategic reviews.
• Supported the launch and scale of the Cielo partnership as part of the pilot team, establishing delivery frameworks and account governance standards.
• Designed KPI and account health tracking, giving leadership real-time visibility into performance, capacity, and risk.
• Led resource allocation and demand balancing, ensuring stalled or at-risk accounts received focused intervention alongside priority revenue work.

Jun 2018 – Mar 2021 · 2 yrs 9 mos

• Actively engaged in advancing mental health education and student development through academic leadership, national representation, and large-scale campus initiatives.
• 🔹 Appointed Contact Faculty Member for national mental health events including the Philippine Mental Health Association Seminars (2018–2020).
• 🔹 Served as Institutional Liaison for the 31st and 32nd Psychological Association of the Philippines – Junior Affiliates Convention, representing the college on a national platform.
• 🔹 Contributed to the planning and execution of Mental Health Awareness Week (2018–2020), handling logistics, publicity, and full-cycle event coordination.

Jun 2018 – Mar 2021 · 2 yrs 9 mos

• Drove revenue, brand visibility, and community engagement by spearheading high-impact events and corporate collaborations, positioning the college’s Performing Arts programs as a regional cultural leader within the Subic Bay Freeport Zone (SBFZ).
• Led creative direction and end-to-end execution of flagship productions for Teatro Gat’ Aitab and Senior High School Arts Tracks, delivering consistently high audience turnout and media coverage.
• Forged strategic partnerships with top SBFZ corporations — including SM Supermalls, Ayala Land, Aboitiz’s Subic EnerZone Corporation (SEZ), and the Subic Bay Metropolitan Authority — generating ₱X0,000+ in revenue and sponsorship per event.
• Engineered targeted digital exposure campaigns, increasing event reach from 10,000 to over 30,000 engagements per activity, amplifying brand presence across the region.
• Positioned the college as a cultural and creative hub, leveraging performances and cross-sector initiatives to strengthen stakeholder relationships and attract sustained sponsorship opportunities.

Jan 2018 – Mar 2018 · 2 mos · Olongapo, Central Luzon, Philippines

May 2017 – Present · 8 yrs 10 mos · Olongapo, Central Luzon, Philippines