Oct 2022 – Jun 2023 · 8 mos

Apr 2021 – Oct 2022 · 1 yr 6 mos

• Building New Business - Amazon Shipping ground up in India!

Apr 2020 – Apr 2021 · 1 yr

• Led Amazon Pay – Payment Risk Operations team (Buyer) responsible for ensuring safe transaction with Amazon Pay product in NA and EU Marketplace. Managed 50+ Risk analysts & 3 Managers
• Responsible for Metric performance – 4 Quality and Productivity Metric. Launched guided workflow for Investigation. Recovered lost 35% of lost productivity. Improved 2 underperforming quality metrics (MFR and FRR) by ~15% and ~20%. Redefined underenforcement legacy metric logic.
• Process Improvement – worked with multiple stakeholders (GPOs, ML, etc.) to assess risk & take proactive measure, launched multiple SOPs and contributed to long-term and short-term strategy for the function

Apr 2019 – May 2019 · 1 mo · Bengaluru, Karnataka

• Analyzed customer search data, cart data & reviews to recommend brand tiering into 4 categories
• Researched on past sales data to define tier-specification-price table. Output was used to drop prices for televisions in different tiers and specifications during Diwali sales. Sales size of 500+ Cr
• Conducted portfolio gap analysis with Flipkart across tiers & price points to develop 2019 portfolio strategy for 1000+ Cr category; Standardized tech specs across all tiers and price-points
• Optimized brand launch time by 25%; developed SOP for coordination with marketplace for launch of brands

May 2016 – May 2018 · 2 yrs

• Headed, 3 states (Bihar, Jharkhand and Orissa), Led a team of 800+ (Managers, TL/ATL, Field Executive); Responsible for P&L, Operations, SLA & Customer Experience
• Built Last Mile Operations from scratch in 100+ cities; Serviced 550+ pin codes; Managed 160+ Dispatch centers. Handled daily volume load of 25K+ B2C & 100+ tons B2B shipments; Managed 20 Cr+ annual budget
• Led hiring in 100+ cities; Directly Recruited 10+ Managers & 50+ Team Lead evaluating Skills & Cultural Fit
• Improved Service Levels by 15%; Reduced LM Cost by 7% in 3 Quarters; improved FE Closure by15% & FE Productivity by 40%. Achieved a reduction of 5% in Customer Returns & 15% in Customer Escalation for 5 quarters

Jun 2015 – Apr 2016 · 10 mos

• Implemented locality – pin code mapping for East Last Mile. Analyzed database of 20+ cities &c reduced misroutes by 7%.
• Examined load patterns to optimize last mile route. Reduced requirement of 5 DCs thereby reducing cost by 36+ lakhs/yr
• Defined DC Specific Productivity; Reduced manpower requirement by 10%; initiated Saving of 60+ lakhs/yr

Jun 2014 – Jun 2015 · 1 yr · New Delhi Area, India

• Executed CSR Projects of various PSUs for underprivileged students. Planned and Executed Academic Operations for 12 centers spread across states of Delhi, Uttar Pradesh, Assam, Rajasthan, Maharashtra, Odisha and J&K.
• Designed Academic Manual for Standardizing Academic Ops, coordinated with 6 Academic officers, 9 Project Managers and 20+ Project Officers to achieve time bound Implementation of Academic Manual.
• Designed & Headed Multi-tier Selection process, Selected 400/8000+ for 10 Centers across 7 states
• Exceeded targets by 20%; 350+ of 400 students qualified JEE Mains; 120 of 400 qualified IIT Advance

May 2013 – Apr 2014 · 11 mos · Jodhpur

• Founded the Student Cell: Alumni Association IIT Jodhpur.
• Developed the student alumni team to strengthen the bond between the institute and its esteemed alumni community. Planned and Organized first Alumni meet of IIT Jodhpur.

Feb 2013 – Feb 2013 · 0 mo · Jodhpur

• • Raised sponsorship and successfully organized institute’s first Marathon with the social message of women empowerment. Attracted 700+ participants from all age groups

Apr 2012 – Mar 2013 · 11 mos · Jodhpur

• Elected to lead 600+ Undergraduate and Postgraduate students of IITJ. Negotiated 50% increase in annual Sports Budget.
• Arranged for facilities and equipment to build competitive teams for newly introduced sports such as Hockey & Squash. Contingent Leader for IIT Jodhpur at Inter IIT Sports Meet 2012.
• Initiated and completed various Sports facilities and Gymnasium facility at the temporary campus. Conceptualized and restructured the sports council.

Feb 2013 – Apr 2014 · 1 yr 2 mos · Jodhpur

• • Worked towards building professional relationships with the Industry for placements at IITJ

Feb 2012 – Feb 2012 · 0 mo · Jodhpur

• • Successfully promoted Ignus (Cult festival) & Varchas (Sports festival) to campuses across India. Coordinated with Student Activity Committee of 50+ colleges to host 10000+ participants to the sports and cultural festival

Mar 2011 – Mar 2011 · 0 mo · Jodhpur

• Selected from a batch of 129 for a seat reserved for freshmen.
• Planned and successfully organized elections for the Student Body, IIT Jodhpur.