Feb 2019 – Oct 2019 · 8 mos · Bengaluru, Karnataka, India · On-site

• Worked with large and medium-sized US customers. Defined and implemented Voice AI solutions for their Contact centres.
• Travelled to the US to work closely with customers and telephony partners, such as Talkdesk.
• Collaborated with internal stakeholders, namely, Product, Machine Learning Engineers, Sales & Marketing to share customer insights and in turn drive Product market fit experiments and improve sentiment models.
• Contributed to Success Chronicles and to early Customer Success strategies: Onboarding | Engagement frameworks

Apr 2017 – Jan 2019 · 1 yr 9 mos · Chennai Area, India · On-site

• Owned Retention & Growth of 375 Tier-1 ANZ Customers amounting to $2.5M ARR
• Drove Customer Advocacy: Case Studies| Testimonials | References
• Travelled to Sydney & Melbourne for in-person - Executive Business Reviews, to improve Product adoption & Strategise for Omni-channel CX.
• Hosted a Customer advisory board (CAB) in Sydney.
• Hosted webinars on new product features.
• Collaborating with stakeholders Globally | Mentoring & Training new team members | Running new product campaigns.
• Monitoring customer feedback and channelling the same to the Product team to aid in constant product innovation.

May 2016 – Apr 2017 · 11 mos

• Built a new team.
• Responsible for 1400+ Customers
• Set up Inter team and Customer engagement processes.
• Churn Management
• Revenue Generation and forecasting
• Spearheaded Operational & Strategic tasks.
• Established Data driven decisions.
• Involved in the complete Hiring cycle.
• Travelled to various Client locations
• Building presentations and educating various stakeholders about the state of SME customers.
• Constant interaction with various cross functional teams - Product , Tech , Engineering , Sales and Marketing.
• Committee Member : Prevention Of Sexual Harassment against Women at Work place (POSH)

Jun 2015 – Apr 2016 · 10 mos

• Closed 125+ customers
• Below is my Sales blog

Mar 2015 – May 2015 · 2 mos

Jan 2014 – Dec 2014 · 11 mos · Greater Bengaluru Area

• This was my first job and an extremely challenging one indeed!
• I entered the Sales division-Training as an 'International Sales Executive'. My job role here involved me getting in touch with C-level executives around the World. My region of focus was Africa and Middle East. On a daily basis , I had to do Market research about the Industries I had to target, the companies involved and the C-level executives I had to get in touch with. This is where I was exposed to Cold Calling! I had to generate my own leads and reach out to 'decision makers' who were in the other corner of the World , with just an IP phone and an E-mail service. This was International Sales at its hardest & Best!
• Some of the events I was involved in were ,
• 1) Angolanization - in Angola. This was a Training event for Expats in Angola about the Laws of the land and how they can work around it for the benefit of themselves and the Locals.
• 2) Nebosh International General Certificate (IGC) in Congo- This was a 11-day premium Safety training course for Health & Safety professionals which was exclusively conducted with a British trainer in Congo.
• These events gave me a deeper insight into the Oil & Gas Industry and the Economy of the African countries.Which prompted me to do my own event! Oh yes, I did my Market research and conducted the first ever Nebosh Health & Safety training course for Oil and Gas professionals in the tiny but beautiful Island of Madagascar! It was a tremendous success with 20 senior delegates (Max.Limit) turning up from Madagascar Oil , Galana , Rio Tinto , Shell and Total which brought in a total revenue of $60,000 for the 5- day event.
• I was awarded the Top Sales Executive for the 3rd Quarter of 2014 with a paid in revenue of $104,000.
• In a Survey conducted by the company among its 800 odd Employees around the World based on the Annual Sales Revenue brought in , I stood at number 25 with my revenue at $192,000 in 10 months.