Jul 2021 – Feb 2023 · 1 yr 7 mos · Vancouver, British Columbia, Canada

• Reducing the carbon footprint of concrete, one truck at a time.

Feb 2020 – Jul 2021 · 1 yr 5 mos · Greater Vancouver Metropolitan Area

• Helping to map software capabilities to customer needs.

Nov 2017 – Feb 2020 · 2 yrs 3 mos

Nov 2015 – Nov 2017 · 2 yrs

• Helping people be less busy through more effective communication and collaboration.

Sep 2012 – Nov 2015 · 3 yrs 2 mos · Vancouver, BC, Canada

• ACL Services Ltd. - www.acl.com - is the leading provider of end-to-end technology for audit and compliance professionals.
• As an Account Executive serving both US and Canadian Federal Government, I build relationships with Federal customers and partners to support their requirements and objectives around data analysis, audit, fraud, forensic accounting, risk and compliance technologies.
• Achieved 180% of quota FY2015
• Achieved 130% of quota FY2014

May 2012 – Sep 2012 · 4 mos · Greater Vancouver Metropolitan Area

• CWR Mobility is a Independent Software Vendor and the leading provider of mobile CRM solutions. By offering the most advanced, multi-platform mobile CRM solutions -- based on the Microsoft Dynamics CRM platform – CWR Mobility continues to set the mobility standard for the entire CRM industry. CWR Mobility is committed to continuously taking Mobile CRM to the next level, enabling customers and partners to capitalize on the latest technology trends to make the most out of their businesses.
• Instrumental in supporting the overall CWR Mobility sales strategies and processes.
• Responsible for communicating business process and solutions sales knowledge to both prospects and partners.
• Manage demand generation activities (webinars, tradeshows, etc.) as well as all phases (pain point identification, buying vision,
• proof, etc.) of the sales life cycle.
• Handle customer inquiries, qualifying prospects, activating
• trials and leading the “breadth” sales efforts.

Jan 2011 – Present · 15 yrs 2 mos · Greater Vancouver Metropolitan Area

• Mainia - A service dedicated to information & evangelism for small businesses, events & people on or near Vancouver, BC's Main Street.
• I set this project up in 2011 to support local businesses in my neighbourhood and to provide visibility and exposure to others in Vancouver or beyond around what Main Street and area has to offer. I've worked with a couple of businesses on a volunteer basis to improve their web presence, their social media approach and their use of technology to support their goals.

Jul 2008 – Mar 2012 · 3 yrs 8 mos · Greater Vancouver Metropolitan Area

• Founded in 1999, TenDigits Software Inc. is a global leader in designing always-available wireless CRM solutions that increase mobile workforce productivity.
• As Director Business Development, l am responsible for management of direct sales opportunities and worldwide partner relationships.
• Activation and ongoing management of customer trials.
• Development and delivery of Partner training and education programs.
• Providing customer demonstrations/walkthroughs of the MobileAccess application to support existing CRM business workflows.

Sep 2007 – Jul 2008 · 10 mos

• Multi faceted sales role including sales operations, strategic direction, marketing and account management.

Jan 2007 – Sep 2007 · 8 mos

• Liaise between IT & Business
• Find IT solutions to Business problems

Apr 2003 – Dec 2006 · 3 yrs 8 mos

• ACL Services Ltd is the leading global provider of Business Assurance Analytics to the audit and controls professions and the financial management community.
• Key quota-bearing member of the Client Team, responsible for the overall software strategy and solution delivered to the client.
• Key contact for the client throughout the sales process, from the initial identification of the opportunity, through to post-implementation support.
• Responsible for maintaining on-going customer satisfaction and identifying additional sales opportunities within the install base.
• Key Successes
• Presidents Club winner; have met or exceeded targets every year.
• Responsible for three of the top software and services engagements during FY06.
• Managed the resolution of the most serious customer satisfaction issue resulting in the retention (and subsequent growth) of a key industry customer segment.
• Created a successful new marketing forum / campaign targeted to business leaders.

Jun 1999 – Sep 2002 · 3 yrs 3 mos

• Halifax Bank PLC – The 4th largest Bank in the UK, with 20 million customers. One of the UK's best known and most liked brands - "Always giving you extra".
• Managed the relationship between development, support and the end client. Ensured that there was a ‘single face’ that the customer could relate with.
• Ensured that the highest levels of customer service were upheld and maintained a positive perception of the team in order to retain existing customers and win new ones.
• Established new standards for inter-departmental communication, by examining current practices and suggesting alternative methods, which proved to be highly successful e.g. face-to-face contact.