Rizwan Khan

Customer Success Manager

Kolkata, West Bengal, India5 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in driving customer success and retention strategies.
  • Proven track record in managing client relationships effectively.
  • Skilled in identifying revenue opportunities within existing accounts.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and client relationship management.

Contact

Skills

Core Skills

Customer SuccessCustomer Relationship Management (crm)Client Relationship ManagementGlobal Recruitment OperationsProject Management

Other Skills

Google SlidesData AnalysisGoogle SheetsBusiness Relationship ManagementOperations ManagementCross-SellingUpsellingCustomer RetentionSoftware ImplementationOnboardingGlobal Human Resources ManagementClient Delivery ManagementWorkforce PlanningTalent Acquisition StrategyP&L & Operations Management

About

A seasoned professional with experience in Client Management & Success, I bring a unique perspective to the table. My expertise spans across the entire customer journey, from building relationships with internal teams to ensuring customer success, and I am constantly looking for new ways to drive results and exceed expectations. As a Customer Success I develop a deep understanding of customer needs and my team's needs and how to give them a smooth connect and ensure their success while my background as a marketing executive has equipped me with the skills to create effective strategies that resonate with target audiences, while my current role

Experience

5 yrs 6 mos
Total Experience
1 yr 9 mos
Average Tenure
2 mos
Current Experience

Communities heritage limited - chl group

Customer Success & Implementation Manager

Feb 2026Present · 2 mos · India · Hybrid

Customer Relationship Management (CRM)Customer Success

Hirenet

Client Success & Relations Manager

Nov 2024Nov 2025 · 1 yr · Kolkata · On-site

  • Driving Organizational Strategy, Global Recruitment Operations, Client Retention, Cross-Functional Leadership, and Sustainable Growth Initiatives.
Global Recruitment OperationsClient Relationship Management

Speedlabs

3 roles

Enterprise Customer Success Manager

Promoted

Oct 2022Aug 2024 · 1 yr 10 mos

  • Support the business ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates.
  • Lead frequent client meetings, demos, and Clients and internal team trainings, Refining CS Process, Product R&D
  • Skills: Start-ups B2B Sales Software as a Service (SaaS) B2C. Customer Success Manager Executive Search Project Management Customer, Relationship Management (CRM) Account Management. Business Management, Management, Customer Service, Consumer Services
Project ManagementGoogle SlidesCustomer Success

Customer Success - Mentor

Oct 2021Sep 2022 · 11 mos

Google SlidesData Analysis

Customer Success Executive

Nov 2020Sep 2021 · 10 mos

Google SlidesGoogle Sheets

Dreamzone school of creative studies

Franchise Success Manager

Nov 2018Aug 2019 · 9 mos · Kolkata Area, India

Business Relationship ManagementOperations Management

Education

Goethe Institut Indien

Level - A1

Jun 2023Sep 2023

The Bhawanipur Education Society College

Bachelor of Commerce — | Finance & Accounting | Business Management | Marketing and Related Support Services

Jan 2016Jan 2019

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