Allwyn Thomas

Business Development Executive

Mumbai, Maharashtra, India9 yrs 8 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in IT SaaS.
Expert in strategic account management and client relations.
Proven track record in driving growth and retention.

Stackforce AI infers this person is a SaaS expert with a strong focus on strategic account management and client success.

Contact

Skills

Core Skills

Key Account ManagementStakeholder ManagementClient Operations Management

Other Skills

Client RelationsProject ManagementCustomer Relationship Management (CRM)UpsellingMicrosoft OfficeAws cloudTicketing SystemsRoboticsEngineeringVendor ManagementWindowsMatlabAutoCADDMSManagement

About

With over 10 years in IT SaaS, I’ve built my career around helping global enterprises unlock real business value through technology. I’ve worked with global customers across industries including QSR, CEP, e-commerce, Automobiles, FMCG, Retail, and Pharmaceuticals partnering closely with stakeholders to drive growth, improve retention, and deliver measurable impact. As a Strategic Account Manager, I focus on building strong relationships, understanding core business goals, and translating them into scalable solutions. I’m passionate about continuous learning, solving complex problems, optimizing processes, and working with high-performing teams to create long-term success for my clients.

Experience

9 yrs 8 mos

Total Experience

4 yrs

Average Tenure

1 yr 7 mos

Current Experience

Gocomet

2 roles

Strategic Account Manager

Promoted

Dec 2025 – Present · 5 mos · Mumbai, Maharashtra, India

In my role as Strategic Account Manager, I own the success of GoComet’s key enterprise accounts by aligning customer business objectives with our logistics technology solutions.
I focus on building strong executive relationships, understanding operational pain points, and translating them into scalable, value-driven outcomes. My responsibility extends beyond account management to driving retention, growth, and long-term partnerships.
What I do:
1. Own strategic relationships with enterprise customers
2. Act as a consultant to solve end-to-end logistics challenges
3. Ensure customer satisfaction, retention, and revenue alignment
4. Drive account performance against defined targets and success metrics
5. Partner with internal teams to lead customer-focused events and visibility initiatives

Client RelationsStakeholder ManagementProject ManagementCustomer Relationship Management (CRM)Key Account Management

Enterprise Account Manager

Oct 2024 – Dec 2025 · 1 yr 2 mos · Mumbai, Maharashtra, India

Key Functions:
1. Onboard and manage a portfolio of Enterprise accounts, ensuring smooth implementation and long-term success.
2. Identify and drive new up-selling and cross-selling opportunities within existing accounts.
3. Collaborate with cross-functional teams to address product and commercial challenges, ensuring customer needs are met.
4. Focus on customer satisfaction and actively work towards achieving high NPS scores within the portfolio.

Key Account ManagementStakeholder Management

Npci international payments limited (nipl)

Business Development Lead

Jul 2024 – Sep 2024 · 2 mos · Mumbai Metropolitan Region · On-site

Key Functions:
1. Responsible for managing business and partnerships in Thailand and Indonesia for promoting technologies of NPCI.
2. Enabling UPI acceptance in India-Thailand corridor.
3. Fostering strategic engagements with regulators, central banks and network partners.

Loginext

2 roles

Senior Client Operations Manager

Promoted

Jan 2021 – Jun 2024 · 3 yrs 5 mos

Key Functions:
1. Complete ownership of managing up-selling, on-boarding, implementation, and operations for LogiNext's enterprise clients in MEA region with a cumulative ARR of 1.5M$
2. Ensuring all the strategic decisions related to accounts are implemented by driving operational excellence, enhancing product adoption and Monthly & Quarterly reviews
3. Accountable for client retention, organic growth within existing accounts, implementing upsell strategies to expand business opportunities and further engage with clients
4. Leads a team of associates and managers, assigning distinct roles and responsibilities for smooth functioning of global operations
5. Gathering customer feedback through multiple sources and devising strategies to improve customer satisfaction. Also, ensuring validation of client requirements and collaborating closely with product delivery teams to translate these needs into effective and practical product solutions
6. Instrumental in defining and tracking key performance indicators KPI’s for customer success, such as customer satisfaction scores, net promoter scores (NPS), and net retention rates (NRR)
7. Design ABM strategies, sharing metrics & achievements with the Marketing team to get more traction from the market
8. Effective use of tools like CRM, GA and Redmine for team review to drive strategic decisions across global clientele
9. Getting closely involved in critical accounts where there is a high risk of churn. Developing strategies for retention with the team