Sep 2025 – Present · 8 mos

• ServiceNow + GRC : Product + Presales

Apr 2025 – Sep 2025 · 5 mos

• ServiceNow IRM Product Manager(FMCG) :
• Led development of ServiceNow GRC/IRM control testing modules for SOX compliance.
• Facilitated three testing levels: self-assessment, indicator monitoring, and TOD/TOE.
• Collaborated with cross-functional teams to ensure alignment on product vision and stakeholder requirements.
• Managed product backlog and prioritized features to enhance user experience and operational efficiency.
• Conducted training sessions to empower users on effective module utilization.
• Collaborated with presales teams to design industry-specific demos showcasing Business Continuity Management(BCM) and AI enabled Regulatory Change Management(RCM) use cases, enabling cross-sell opportunities and increasing adoption of additional ServiceNow modules.

Jan 2024 – Jan 2025 · 1 yr

• 🎯ESG/EHS Data Product Owner (Semiconductor) – ServiceNow ESG
• Collaborated closely with customers to design a custom, intuitive data entry and approval application on the ServiceNow Platform.
• Ensured seamless data management by enabling approvers to view metric trends before approving or rejecting submissions, thereby improving decision accuracy.
• Partnered with Figma designers to conceptualize a task-based user experience thereby approving the final mockups, including landing pages and separate interfaces for data owners and approvers.
• Authored detailed functional user stories in Azure DevOps, including attaching mockups prepared by designers and design specifications produced by developers for clarity.
• Verified functional test scripts created by junior BAs, ensuring alignment with user stories before the UAT phase.
• 🎯Value-Added Contributions
• Designed a more intuitive portal-based data management interface, improving upon the out-of-the-box workspace experience in ServiceNow.
• Collaborated with ServiceNow and the client as part of a strategic alliance, providing feedback to ServiceNow Product team about logical enhancements to data entry and approval experiences in future releases.
• Delivered a streamlined, user-centric solution that simplified complex ESG/EHS data workflows, improving overall user satisfaction and operational efficiency.
• 🎯EHS Audit Presales Discovery (Semiconductor)
• Led a discovery project to assist customers in evaluating and selecting between ServiceNow IRM - Audit Management and the Health and Safety Module for EHS Audits, with a focus on enterprise level audits in the future.
• 🎯Strategy Consulting – IRM Tools Comparative Analysis (Telecom)
• Conducted an in-depth IRM product requirement mapping for a telecom client, comparing the top 5 tools: ServiceNow, MetricStream, Archer, IBM OpenPages, and Workiva.
• Created detailed, visually engaging slides showcasing tool capabilities backed by extensive market research.

Jan 2021 – Jan 2023 · 2 yrs

• ●Product Owner - Digital Workflows - GRC - Working in an Agile project as a Technical Product Owner to help implement ServiceNow's Digital Workflow enabled GRC solutions for Customers. Owning the requirement elicitation, reporting and dashboard design strategy, user journey design, product backlog management through user stories and UAT strategies for a Global Audit, Policy and Risk Transformation engagement catering to business stakeholders.
• ●Product Owner (GTM) - ESG Innovation - With a joint partnership with ServiceNow's product team, after performing extensive market research on ESG pain points, presently working with ServiceNow's Product and KPMG's engineering team to leverage the power of the ServiceNow Platform to define and build ESG accelerators as unique selling proposition for future clients.
• ●Technical Presales Consultant - ESG/GRC - As a part of the solution consulting team, created POCs to showcase ServiceNow's ESG module's integration with IRM, PPM and Microsoft Word. Built sales pitch narratives after configuring relationships between Materiality - Goals - Targets - Metrics - Citations(GRI, SASB, TCFD, SEC, etc) - Disclosures and also between Goals - Programs - Projects as well as between Goals - Risks - Controls. Built POCs to show customers how ESG data within ServiceNow flows into Microsoft Word for last mile ESG reporting.
• ●Product Owner - ESG - API Integration - Worked as a Product Owner in guiding the technology team to build Integrations between ServiceNow and Workiva thereby leveraging Workiva's ESG reporting capability after collecting data in Json format from ServiceNow.
• ●CSAT Management :- Quarterly connects with different Business Directors to get their feedbacks on CSAT scores received and to share progress on improvements/ action items.

Jan 2023 – Jan 2024 · 1 yr · India

• 🎯Service Request Management - Product Owner
• ●Led product discovery and requirement gathering sessions, resulting in detailed Fit-Gap documents.
• ●Collaborated with technology teams to develop comprehensive Product Fit-Gap documents.
• ●Utilized product capabilities by converting most gaps into out-of-the-box (OOTB) features, ensuring optimal platform utilization.
• ●Partnered with ServiceNow Pricing Managers to design OOTB solutions, avoiding additional pricing impacts for customers.
• ●Co-authored high-level project plans with Project Managers, detailing roadmaps and Organizational Change Management (OCM) activities through milestones.
• ●Reviewed and evaluated user stories drafted by Business Analysts before obtaining customer sign-offs.
• ●Mitigated scope creep by managing change orders and coordinating with Project Managers to adjust resource allocation.
• 🎯ServiceNow ESG COE - Strategic Alliance & Solution Advisory
• ●Collaborated with the onshore team to design client-specific demos on Risk and ESG parameters as part of the solution consulting team.
• ●Worked with the ServiceNow Team as part of the Strategic Alliance to understand upcoming roadmaps and advise on product enhancements and known defects.

Dec 2020 – Jul 2021 · 7 mos · Remote

• Worked as a Business Analyst via Globant for Deloitte Enabling Areas - ITSM + PPM

Jan 2020 – Jan 2021 · 1 yr

• ●Deloitte - As an Agile Business Analyst/ Product Owner for ServiceNow Practice, worked with 2 projects simultaneously to implement ServiceNow’s SaaS based ITSM, ITAM , SPM (PPM and Agile Module) Solution for different MFs of a Big 4 client.
• ●Communicating with different stakeholders to elicit requirements, converting them into user stories, supporting technical teams during story point estimation , creating and managing the product backlog, performing UAT and finally delivering solutions as per sprint and release deadlines.
• ●Used MOSCOW analysis to prioritise requirements.
• ●Made use of Scrum Dashboards to track Burndown Chart and Velocity.
• ●Helped new joiners with Knowledge Transfer sessions related to Project responsibilities and
• Servicenow Platform.

Jan 2020 – Jan 2020 · 0 mo

• ●Teva Pharmaceuticals - Low code Business Analyst:- Pharma domain.
• ●Supported BD Team with presales activities which included client demo and client onboarding. Created Proof of Concepts by leveraging Amplelogic Low Code Platform
• ●Implemented E Log books for various pharma clients thereby successfully converting their paper logs into E-logs.
• ●Created necessary prototypes, constructed process workflows thereby eventually developing the Elog Book using the low code platform.
• ●Supported clients during UAT
• ●Coordinated between tech team and clients. Solved roadblocks through clear communication.
• ●Assisted in creation of RTM and test case document.
• ●Worked on BRD(URS), FRD, Configuration Specification and User Manuals

Jan 2017 – Jan 2020 · 3 yrs

• ●John Deere - Worked as a Managed Services Consultant, used VMware Vsphere and ServiceNow to solve IT Infrastructure issues of client’s all around the Globe.
• ●As an ITSM Consultant / Agile Business Analyst, provided advisory services related to implementation of ServiceNow's
• ITSM (Incident, Change, Problem, Knowledge, Request) modules across EMEA, APAC and AME region for a highly reputed Manufacturing Client..
• ●As a Customer Success Consultant for Service Now, revised the SOP, suggested process automation thereby reducing ticket resolution by 2-5 min for each ticket. Incorporated proactive strategies to reduce repetitive ITSM incidents.
• ●Carried out Product Usage Training for End Users