Rusha Banerjee

Operations Associate

Bengaluru, Karnataka, India17 yrs 3 mos experience

Highly Stable

Key Highlights

15 years of experience in training and people management.
Consistent high customer satisfaction scores.
Passionate about making a positive impact on individuals.

Stackforce AI infers this person is a Training and Development Specialist with a focus on customer experience and employee engagement.

Contact

Skills

Core Skills

TrainingLeadership DevelopmentE-learning DevelopmentTalent DevelopmentEmployee EngagementOrganizational Development

Other Skills

FacilitationOral CommunicationStorytellingSkill DevelopmentInstructor-led TrainingInterpersonal SkillsBusiness Relationship ManagementLearning Management SystemsSupervisory SkillsAdult EducationCoachingCommunicationLesson PlanningBusiness-to-Business (B2B)Sales

About

When I was trainer, I used to end my training sessions with either an anecdote or a story and I did the same in one of my customer experience training. Once of the participants came to me after listening to the story and told me, that today was a tough day for him, how ever after listening to your story I feel I should look at the positive side and motivate myself to do better. Those words still ring in my head and from then on nothing excites me more than knowing that I have made a difference in some one’s life. In my 15 years of work I realised that People Management and Training are the two things which has helped me achieve that on day to day basis. I am fortunate to have been part of organisations which constantly let you grow and help you make an impact in day to day life of the organisation, employees and customers.

Experience

17 yrs 3 mos

Total Experience

3 yrs 3 mos

Average Tenure

10 mos

Current Experience

Apple

2 roles

Customer Experience

Jul 2025 – Present · 10 mos

Manager

Jul 2025 – Present · 10 mos

Ample

Manager - Training

Feb 2024 – Jul 2025 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Sabre corporation

2 roles

Supervisor Training, APAC

Promoted

Aug 2021 – Jul 2023 · 1 yr 11 mos

Managing a team of 10 talented trainers from India, Singapore, Hong Kong, Malaysia and Australia to deliver exceptional internal and external training.
Responsible for working on regional requirement and managing training needs by doing training need analysis with the APAC stake holders, leaders to cater to the training requirement.
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
Working on monthly dashboard and analytics to leverage on reviews.
Work with the LMS tools like NetExam, Salesforce, Knowledge owl for upgrade and enhancements consistently.
Maintaining a consistent CSAT of 85% and above for both internal and external customer training.
Ensures that training milestones and goals are met and align
Creating learnings to improve the performance and well-being of individuals, teams for Organizational Development
Support to face new trends and challenges that require innovative and adaptive strategies and methods.

FacilitationOral CommunicationEmployee EngagementStorytellingOrganizational DevelopmentSkill Development+13

Instructor

Apr 2016 – Aug 2021 · 5 yrs 4 mos

Delivered robust training courses via classroom and e-learning programs on Sabre Travel Networks Product and services and fostered an atmosphere of learning and developing skills.
Assisted new hires with tools like SAP, Salesforce, CRM tools and other Sabre owned tools.
Maintained a steady CSAT/NPS score of 90% and above.
Worked on continuous development plan by regular interaction with the stake holders.
Performed weekly/monthly quality while working closely with the agents resulting in increasing their Productivity and reduce critical error.
Assisted new hires with tools like SAP, Salesforce, CRM tools and other Sabre owned tools.
Developed modules and lesson plan for new and existing employees
Delivered customer experience training for enhanced customer delight. Provided coaching and mentoring to employees.
Built learning strategy for the organization to support accelerated learning & growth for strengthening the gaps & enhancing talent capabilities. Analyzed and evaluated training effectiveness and program outcomes.